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All Videos Tagged customer (105)
Why People Defect in Service
CEO & Executive Chairman Scot Eisenfelder explains why customers defect in service in this vide… Scot Eisenfelder on Friday 7 views
Don't Let Customers Get Lost
DealerBuilt CEO Mike Trasatti explains why dealers need to ensure that customers aren't in the dark… Michael Trasatti Jun 13 6 views
Who Is Watching Your Videos?
Flick Fusion COO Tim James explains why dealers should know which consumers are watching their vide… Timmy D. James Jun 4 5 views
Profit By Action Quick Tip: Service Up Sell Opportunity Calls
Are you making the most of your Service Sales Opportunities? Do you set your Service Advisors targe… Andy Church May 31 5 views
Freebie Friday: The Expectation Gap
Are you setting your dealership up for failure with your messages? VP of Sales CDK Global Bill Witt… Bill Wittenmyer May 17 3 views
Freebie Friday: Don't Be A Stereotype
VP of Sales CDK Global Bill Wittenmyer explains why automotive industry professionals need to avoid… Bill Wittenmyer May 10 5 views
Witt's Wise Words: How Dealerships Can Keep Credibility
In this episode of Witt's Wise Words, Bill Wittenmyer shares how dealerships can avoid losing credi… Bill Wittenmyer Apr 29 9 views
Is the Language That You're Using in the Service Drive Costing You Money?
DealerBuilt Account Manager Mike Correra shares why dealerships should pay attention to the languag… Mike theCarGuy Correra Apr 9 8 views
Profit By Action Quick Tip: Prospects Not Ups
In this Quick Tip, Andy Church shares why dealerships should stop including "ups" in their vocabula… Andy Church Apr 5 12 views
Freebie Friday: What's the Perfect Length for an E Mail?
In this week's Freebie Friday, CDK Global VP of Sales Bill Wittenmyer shares advice for dealers on… Bill Wittenmyer Apr 5 12 views
Witt's Wise Words: Digital Retailing
Bill Wittenmyer shares his thought on digital retailing in the retail automotive industry in this w… Bill Wittenmyer Mar 4 14 views
Efficiency Begins With Training
DealerBuilt Account Manager Mike Corerra shares why training is vital to efficiency in the dealersh… Mike theCarGuy Correra Feb 25 13 views
Subscription Services
Scot Eisenfelder shares his viewpoint of how subscription services will impact the automotive indus… Scot Eisenfelder Feb 22 13 views
Why Customer Experience Matters
In this video blog, DealerBuilt CEO, Mike Trasatti, shares why customer experience is vital for mod… Michael Trasatti Feb 7
21 views
Where Are the Leakage Points in Service Revenue?
CEO & Executive Chairman Scot Eisenfelder explains how leakage points in the service drive affe… Scot Eisenfelder Dec 7, 2018
33 views
How do you Overcome Discrepancies with Appraisal Tools?
AutoLoop VP, Front End Solutions Russ Beckenstein shares advice on how dealers can overcome valuati… Russ Beckenstein Nov 2, 2018 35 views
Are Your Most Profitable Customers Created or Made?
CEO & Executive Chairman Scot Eisenfelder discusses whether a dealership's most profitable cust… Scot Eisenfelder Oct 12, 2018 31 views
3 Keys to Developing Employees on the Phone (Part 3)
CallRevu Vice President of Customer Experience Holly Markel shares the first of three keys to devel… Holly Markel Oct 11, 2018 41 views
Witt's Wise Words: Managing the Unmanageable
ELEAD1ONE Partner Bill Wittenmyer discusses why managing the unmanageable is a recipe for failure. Bill Wittenmyer Oct 2, 2018 34 views
The 80/20 Rule
Affinitiv CEO & Executive Chairman Scot Eisenfelder shares the 80/20 rules and why it's importa… Scot Eisenfelder Sep 28, 2018 66 views
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FREE WEBINAR: 2 Automotive Superstars Share Secrets on Consumer Engagement
June 20, 2019 from 12pm to 1pm – https://digitalairstrike.com/Automotive-Superstars-Share-Secrets-that-Drive-Leads
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Buying A Used Car: Your Complete Guide
January 17, 2020 to January 18, 2020 – Colorado
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