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Big Tom LaPointe's Blog Posts Tagged 'car sales' (22)

Storm is coming; five ways to strengthen your sales muscles

Sure, 2015 was nearly a record sales year for the auto industry, and overall, there is a year-over-year increase in sales so far in 2016, but there is a storm coming. The used car shortage which has propped up trade values for the past few years is long gone, and worse, there is a huge glut of used cars in the pipeline headed off lease. As…

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Added by Big Tom LaPointe on March 8, 2016 at 8:27pm — No Comments

Ford UAW workers get $9,300 profit share; should salespeople?

Apparently it was such a great year at Ford Motor Company that more than 50,000 UAW workers will enjoy a bonus of more than $9,000 through profit sharing, according to a…

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Added by Big Tom LaPointe on January 30, 2016 at 9:00pm — No Comments

Why dealer website chat? How about #Blizzard2016

Even when the massive snowstorm hammering the eastern United States subsides, it could still be days before people can get to work, and that includes car dealership personnel. One trend I discovered after a similar Washington, D.C., storm in the 1990’s is that there was a crazy run on…

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Added by Big Tom LaPointe on January 23, 2016 at 5:30pm — No Comments

Ready to Drive! MTV study says millennials want their cars; kills 5 myths (PART 1 of 2)

6 in 10 Millennials said “they feel like losers among their peers without their cars” – MTV study



If rumors of Mark Twain’s death were greatly exaggerated, then so are those that young people are eschewing the car for alternate forms of transportation. In a study released January 23, 2015, the Viacom-owned…

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Added by Big Tom LaPointe on January 28, 2015 at 7:00am — No Comments

Weight Watchers: Live Chat goes mainstream

Live Chat isn’t a website novelty any more. It’s a major communication channel between businesses and their clients, and the rollout of Weight Watchers’ new live chat coaching program is a huge example of this trend. Can the weight loss giant serve as an example for car dealerships that have yet to deploy live chat on their websites?

Major customer service…

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Added by Big Tom LaPointe on January 19, 2015 at 9:58am — No Comments

“They ain’t coming back”

Anyone who has hung in the car business as a sales pro can look back at their early days on the floor and remember who taught them their biggest lessons. Perhaps one of the biggest (and most challenging) lessons for me was truly understanding the message of one sales manager: “They ain’t coming back.”

"...if the…

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Added by Big Tom LaPointe on January 11, 2015 at 3:27pm — No Comments

Three Cures for the 'Holiday Hangover'

For many dealers, business falls off after the first of the year as shoppers are essentially in a ‘holiday hangover’. Businesses and many buyers had to make vehicle purchases before the end of the year for tax reasons, and others have overspent or filled up credit cards. In any case, there are fewer people on the lot or shopping on…

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Added by Big Tom LaPointe on December 28, 2014 at 9:07pm — 3 Comments

The next 60 days justify third party live chat operators

It's a big step for some dealers to make the choice to add live chat to their dealership website to increase leads, and often a bigger decision to use a hosted service with outside operators – even if it's only as a backup option. So, why worry about having a hosted live chat service now? Continued below graphic...…

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Added by Big Tom LaPointe on November 13, 2013 at 9:17am — No Comments

Live chat is just one relationship starter in your dealership to build loyalty

Strong relationships are similar to spider webs, especially in the auto industry. Multiple threads are must to build an effective web for business – or spiders. If you want to build long-term success in car sales, you have to recognize that these relationships start with one tiny thread, and by creating additional threads through rapport and nurturing with quality customer care,…

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Added by Big Tom LaPointe on October 28, 2013 at 8:00pm — No Comments

Website Live Chat Success Tip: Establish chat operators, NOT SALESPEOPLE

It may seem a bit counter-intuitive, but if an auto dealership wants to establish a successful website live chat program in-house...

It is wise to position your chat staff as online operators, and NOT as internet salespeople.…

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Added by Big Tom LaPointe on October 21, 2013 at 8:30am — 1 Comment

AUTOMOTIVE NEWS: Buyers traveling farther to buy cars

It makes sense, and many dealers might suspect, that buyers are willing to travel farther for their car deal than in years past, and those suspicions have been confirmed - again. 

 

A…

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Added by Big Tom LaPointe on October 21, 2013 at 7:30am — No Comments

STUDY: Seniors like hybrid cars for STATUS (just seniors???)

It may not come as a surprise, but paying extra bucks to “go green” in a hybrid car may pay off in self-esteem and image for older drivers, as well as give a healthy boost to the environment, according to a Baylor University study.

This may help fuel…

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Added by Big Tom LaPointe on October 14, 2013 at 7:30am — No Comments

Ron Burgundy Durango commercial tops for AdWeek

The cross promotion ad, It Comes Standard produced by Will Ferrell, touts all the great features of the glove box, and has been picked by AdWeek as one of their top ten for the week. I'm still partial to the ad that picks on the horse. Great marketing campaign!

 

 

Added by Big Tom LaPointe on October 11, 2013 at 1:56pm — No Comments

Market to family bonds - this powerful Japanese BRZ video doesn't even need English

Here is proof that compelling imagery can elicit deep emotion. By capturing the essence of father / son conflict and their mutual passion for cars, this Subaru ad connects with viewers on many levels.

Now is a good time to look at your marketing to see how you can use emotion to connect with buyers. Here are…

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Added by Big Tom LaPointe on March 11, 2013 at 9:30am — No Comments

Black Book data shows rise in used truck values

Autoweek reported today that Black Book data for February shows only four of the 14 styles of trucks dropped in value when compared with February 2012, with all other used trucks showing an increase during the same time frame.

According to the article,…

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Added by Big Tom LaPointe on March 7, 2013 at 4:00pm — No Comments

VIDEO: Supercars @ Geneva - sign of improving economy?

For the past several years, the land of hope and incredible prosperity where supercar development takes place has been a wasteland. All of a sudden, six incredible performance beasts storm onto the scene, most notably halo offerings from Italian sportscar giants, Ferrari and Lamborghini. The Italians showcased the laFerrari…

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Added by Big Tom LaPointe on March 7, 2013 at 8:00am — No Comments

CarChat24 PRESENTED WITH DRIVINGSALES DEALER SATISFACTION AWARD

CarChat24 receives a "Top Rated" Award for Dealer Satisfaction in Chat Products Category PALM HARBOR, Fla. Feb. 11, 2013  …

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Added by Big Tom LaPointe on March 5, 2013 at 9:30am — No Comments

New Jeep Cherokee (a.k.a. Liberty successor): ugly or REALLY ugly?

As a confirmed car-guy (sorry, car-person just doesn’t have the cred), I am fairly opinionated when it comes to automotive design, and at the same time recognize that vehicles often look much better in person than in launch photos. Reference the new Mustang that I enjoyed…

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Added by Big Tom LaPointe on February 23, 2013 at 10:30am — No Comments

TAKE :30 and SMILE! Gr8 puppy commercial from Subaru

Check out this awesome puppy commercial from Subaru. Pure beauty in its simplicity. For me, reminiscent of the cool Mean Joe Green jersey commercials for Coke in the '70's.

 

 

Tom LaPointe

CarChat24

Interactive Media Manager / Industry Analyst…

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Added by Big Tom LaPointe on February 21, 2013 at 8:42pm — 1 Comment

Did Mercedes top BMW for 2012 luxury sales crown? BENZ SAYS YES

In a classic case of "he said, she said" Mercedes-Benz U.S.A. president Steve Canon boasts that R.L. Polk registration data shows they outsold BMW in the luxury vehicle segment by more than 5k units in 2012. Regardless of which German rival truly wins the crown, it will be the second time that Lexus misses…

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Added by Big Tom LaPointe on February 21, 2013 at 8:00am — No Comments

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