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Ralph Paglia
  • 54, Male
  • Las Vegas, NV
  • United States
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Dealership Car Buyer Survey Template

Posted on March 29, 2016 at 1:00am 0 Comments


Ralph Paglia - Inventor of Internet Leads - President; Automotive Media Partners, LLC

Comment Wall (685 comments)

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At 8:12am on September 1, 2016, Chris Snellgrove said…

Thanks Ralph for the add, we look forward to contributing to the community. 

At 2:33am on August 7, 2016, John "Marzy" Marziliano said…

Hello Ralph,

Are there any salespeople that have created their own dedicated website to promote themselves and/or the brands they sell?

At 8:50am on August 1, 2016,
Sheila York

Hi Ralph, I've been following you since I heard you speak way back when we were with ADP.  You look like you are continuing to contribute to the growth of all things digital.  Best, Sheila

At 8:09pm on May 22, 2016,
Gina Reuscher

Thanks for the NADA interview feature, Ralph!

At 10:09pm on February 21, 2016,
Mahendrapal Singh

Ralph thanks for connect, great community to explore.

At 6:24am on January 31, 2016,
Rico Glover

Ralph thank you for the add.

At 6:01am on January 31, 2016,
O Mayfield

Nice community. Thanks for the add Ralph -

At 6:42am on January 18, 2016,
Barry Neuman

Hi Ralph,

Thanks for adding me. I look forward to becoming a productive member of your community. We here at Rechtschaffen Motors are working on some exciting things related to the wholesale aspect of the auto industry. I look forward to sharing them with you in the months ahead and all the feedback your members can provide to improve the product's ultimate value!

At 7:45am on January 5, 2016,
Dave Hunter

Hi Ralph. I'm happy to be part of ADM. Happy New Year!

At 7:00pm on December 15, 2015, Dave Ochoa said…

Hey Ralph we worked together in the early 2000's for HAC.  Last I saw you was at Ford HQ for a BDC launch.  Hope all is well!

At 4:50am on November 10, 2015,
Jenny Olsen

Thank you for the addition to the ADM family!  I look forward to some great insight! 

At 7:38am on October 7, 2015,
Tom Test

Thank you for the connection, Ralph! I'm new here, as you can see. I'm looking to find more dealership clients to add to my roster.  I'm a voice talent with a pro studio, you've likely heard me before on national TV or radio.  Is there any way I can be of service to YOU?

Best regards,

Tom Test

At 4:19pm on September 17, 2015,
Jessica Savold

Hi Ralph! Do you know where I might find a process for "prospecting the service lane?"

At 12:34pm on August 24, 2015,
Alexander Lau
At 8:36am on August 14, 2015,
Jeannine Fallon

Thanks, Ralph. Great to be here! I posted a blog for publication on Monday and will get to work on more. Thanks for providing such a great venue for useful industry news and sales tips!

At 1:37pm on July 28, 2015, Elmer Kruys said…

Hi Ralph, just saw a great vid Jasen Rice did and I wanted to share it on Linked In, but I didn't see a LinkedIn share icon. That's about the only flaw there is on this great platform. 

At 3:45pm on July 8, 2015, manuel Martin Ycaza said…

I wanted to share my TV commercial I made

At 3:44pm on July 8, 2015, manuel Martin Ycaza said…
At 3:44pm on July 8, 2015, manuel Martin Ycaza said…

At 7:58pm on July 6, 2015,
Frank J. Lopes

Thank you Ralph!

Latest ADM Activity - Click "More" at bottom!

Sheila Dunn and Ralph Paglia are now friends
23 hours ago
Ralph Paglia commented on Kris Rosychuk's blog post #JDPowerAMR -- Dealers, Register Now to Receive Discount!
"As those of you who know me will attest, I have attended MANY automotive conferences and conventions during my 30+ year career... The annual JD Power and Associates Automotive Marketing Roundtable event is simply the best one of them all based on…"
Ralph Paglia commented on David Metter's blog post The Naked Truth Exposed [EXECUTIVE EDITION]: Big Data & Attribution
"This will be a true "Value Add" to the industry if Dave and team can deliver on the execution..."

Joe Duffy commented on Ralph Paglia's page Volkswagen Dealers
"Joe Duffy Volkswagen - also known as McAllister Volkswagen is Dublin's largest Volkswagen dealer on the north-side. :D McAllister VolkswagenAirside Retail ParkSwordsCo. DublinIrelandCo. Dublin Sales: (+353) 01 864 7704 Parts:…"
Ralph Paglia posted photos
Ralph Paglia commented on Aubrey Hankins's blog post Election 2016. Stop Talking About It.
"Great post... Something we should all keep in mind for the next couple months. "
Sep 20
Ralph Paglia's blog post was featured

What Bad Behaviors Drive People Away From Car Dealership Social Media Channels?

Social Media Behaviors That Turn Off Your Car Dealership's FansIt’s a tough world out there: a recent study from Sprout Social shows that car dealers and automotive marketers need to strike a very delicate balance with their social…See More
Sep 16

Sue Keller commented on Ralph Paglia's page Ford Dealers
"Marcotte Ford1025 Main StHolyoke, MA 01040(413) 536-1900 Hours: Monday 9:00AM - 8:00PMTuesday 9:00AM - 8:00PMWednesday 9:00AM - 8:00PMThursday 9:00AM - 8:00PMFriday 9:00AM - 6:00PMSaturday 9:00AM -…"
Sep 14

Tom Gorham liked Ralph Paglia's discussion New-Vehicle Quality Makes Largest Improvement in 7 Years - J.D. Power Study Finds
Sep 12
Ralph Paglia's discussion was featured

New-Vehicle Quality Makes Largest Improvement in 7 Years - J.D. Power Study Finds

J. D. Power and Associates - Quality Rankings 2016Kia Ranks Highest among Nameplates, Ending 27-Year Reign for Premium Brands   New-vehicle quality improves 6%, double the 3% rate of improvement in 2015 and the largest increase since 2009, according to the J.D. Power 2016 U.S. Initial Quality StudySM(IQS), released today.The study, now in its 30th year, examines problems experienced by vehicle owners during the first 90…See More
Sep 11
Ralph Paglia posted discussions
Sep 11

sara callahan liked Ralph Paglia's discussion Does More Internet Speed Have A Positive Impact on Productivity?
Sep 11
Ralph Paglia posted a blog post

What Bad Behaviors Drive People Away From Car Dealership Social Media Channels?

Social Media Behaviors That Turn Off Your Car Dealership's FansIt’s a tough world out there: a recent study from Sprout Social shows that car dealers and automotive marketers need to strike a very delicate balance with their social…See More
Sep 10
Ralph Paglia commented on sara callahan's blog post Why So Serious? Earning Loyalty, Advocacy & New Customers through Humor
"Thanks for this gem of an article! I have often said on showroom floors, "Shhhh... Hear that? The customers and the salesperson are laughing... That's the sound of a deal!""
Sep 7
Chris Snellgrove left a comment for Ralph Paglia
"Thanks Ralph for the add, we look forward to contributing to the community. "
Sep 1
Ralph Paglia is attending Mark Tewart's event

Mark Tewart's High Performance Management Workshop at Hilton Cincinnati Netherland Plaza - Downtown Cincinnati (10 minutes from the Airport Cincinnati (CVG)

November 15, 2016 to November 16, 2016
Mark Tewart presents "High Performance Management Workshop" November, 15 & 16th at the Hilton Netherland Hotel in Downtown Cincinnati, OHFor info & Enroll: Mark Tewart will be guest instructors, Craig Lockerd - AutoMax Recruiting (Recruiting-Interviewing-Onboarding), Stacey Whitlock Ellison - "CRM Queen" (CRM-Internet-BDC), Jeff Glackin, Dealer Authority (Social Media), Troy Spring - Dealer World Advertising…See More
Aug 30
Ralph Paglia's 11 photos were featured
Aug 24
Ralph Paglia posted photos
Aug 24
Ralph Paglia left a comment for Bill Joseph
"Welcome to the ADM Professional Community! It is great to see another Perry Auto Group professional join our community."
Aug 24
Ralph Paglia left a comment for Jeffrey Carr
"Hello Jeffrey, Welcome to the ADM Professional Community!"
Aug 21

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"What will YOU contribute to the ADM Community?"
Automotive Social Media Marketing
Current Position: President - ADM Consulting, LLC

From 2007 through 2010, Paglia was responsible for ADP Digital Marketing Business Development. He established key strategic partnerships with Car Companies, Dealer Groups and Digital Marketing enterprises such as Google, Yahoo!, DoubleClick, Specific Media, Jumpstart Automotive Media, KnowEm, Ning, TubeMogul, Network Solutions, DealerRater, Facebook, Presto Reviews, J. D. Power and Associates, Digital Dealer Conference,, CBS, Ford, Kia, Toyota, Hyundai and others.

At Tier10 Marketing, Paglia has created significant revenue growth from new solutions to accelerate vehicle, parts and service sales using digital marketing, social media and reputation management strategies and tactics.

Prior to Tier10, Paglia created new businesses for ADP such as Digital Advertising, OEM Digital Marketing Consulting, and Social Media Reputation Management.

After earning his Bachelor of Science Degree in Business Administration from Valparaiso University, Paglia went to SUNY-Buffalo for his Masters in Business Administration (MBA), specializing in Marketing. His first job after graduate school was with De La Fuente Automotive, Inc. in San Diego.

Since then Paglia has become a nationally recognized thought leader, speaker and author on automotive CRM systems, Digital Marketing Strategy and Internet Sales Management.

Paglia has a remarkable history of large scale implementation of Internet Sales Departments, Business Development Centers (BDC) and Customer Relationship Management (CRM) tactical operations. He is a well known and frequently published expert at automotive solution development requirements, CRM systems, dealer business processes, Digital Marketing value propositions along with measurement criteria for performance reporting and ROI analysis.


- 1986 San Diego: Paglia pioneers "Internet Leads" using Bulletin Board Systems (BBS) with first public ISP (CompuServe).

- 1997 San Antonio; Red McCombs Automotive

- 1999 Philadelphia: Cyber Car Internet Sales process consulting for Ford, Honda, Toyota, Mercedes-Benz, Subaru and Nissan dealers.

- 2000 Houston: Developed Toyota eCertified dealer program for Gulf States Toyota (GST) 5 State Region.

- 2001 Torrance: Led national dealer consulting and orientation program for Honda's Interactive Network (iN) system roll-out.

- 2002 Montvale: Proposed, designed and executed "StarLeads" ILM program for 322 Mercedes-Benz dealers.

- 2003 Detroit: Led development and training of 50+ consultants that executed 600+ Ford dealership BDC implementations.

- 2005 to 2007 Phoenix: Ralph leads single point GM dealer team that sells more units (4,200+) using digital marketing in 1 year than any other dealership had ever sold (before or since).

- 2007 Chicago: Ralph accepts ADP Dealer Services position; Director - Digital Marketing. His first initiative results in ADP Digital Advertising.

- 2007 Phoenix: Paglia builds and launches automotive social network at as a "Professional Community" which becomes industry's most popular at 15,000+ Visitors/Month.

- 2008 Dearborn: Secures Ford contract to develop the Ford Lincoln Mercury Digital Advertising (FLMDA) Program for Dealers

- 2008 Dearborn: Secures national Digital Marketing Consulting contract from Ford Motor Company

- 2008 Dearborn: Secures development funding for Ford Social Media Marketing and Reputation Management dealer program

- 2009 Dearborn: Presents Ford with performance differential of Ford regions using ADP to secure 100% increase in 2009 revenue

- 2009 Dearborn: Proposes/wins 2010 Ford DMC and FLMDA Programs that include Tier 3 Social Media Marketing and Reputation Management

- 2010 Scottsdale: Strategic ASU alliance to open ADP's SkySong Social Media Operations Center
CAR DEALER or OEM Website you recommend (ie;
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The Cobalt Group, String Automotive
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