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3 Reasons to Fire Your Website Vendor Today

I'm writing today because a serious fraud is being perpetrated on virtually all car dealers, the scope of which seems to be far greater than any I've encountered before.

What seemed at first to be merely a bad SEO practice, now seems to amount to copyright infringement, a willful attempt to harm dealers while profiting from them, and perhaps even collusion by OEMs and vendors to control market performance between franchise owners. I'm not going to name names at this point. I have included screen shots and examples which would certainly allow someone to search and figure out for themselves who the culprits are and what, exactly, they are doing.

This all began when two new Wikimotive clients sought our services due to severe drops in search performance. They are both clients of website vendor A. The larger dealer group had received a web spam penalty from Google while the smaller group experienced the following performance over the past year:

What could cause two thirds of this dealer's client base to disappear in 7 months?

Google's latest algorithm update? Negative SEO? A new dealer that caught SEO fire? What we found is much, much worse. Duplicate content, like we've never seen before. Now, I know what you're thinking. Wow, big deal. SEO crap. But this is much different.

What we've found is that many, many website vendors have engaged in a form of deception and fraud. What's worse, I believe some have simultaneously left their dealer clients in violation of copyright infringement. Here is the proof:

Website Vendor B

Pictured above is a page on Dunning Subaru's website about brake repair. This site is built by website vendor B. Below are the search results generated by searching for examples of this text. This search generated 1,540 results, and this was one of the smallest infractions we found. Upon closer inspection, we found that most of the websites listed here were built by website vendor A, but Jansen Chevrolet and Chevrolet of Puyallup were built by website vendor C.

Now, if you visit sites by each of these vendors you will notice something at the bottom of each page: Dunning SubaruJansen Chevrolet, and Toyota of Santa Barbara.

Notice that the Toyota dealer has a copyright mark. Now, not all vendors publish the mark for all of their clients. So some of these dealers are theoretically in copyright violation of the dealers that have marks. Of course, this begs the question, "How do you determine who first used the copyrighted content?"

I suspect the answer is a lot of billable hours to a good law firm.

In this next example, you'll notice 865,000 results for the same page. You might wonder how this is possible with less than 25,000 dealers in the US. We found that not only was this page duplicated across 4 website vendors on this one SERP page, but there were even instances of the text appearing on other sites as well.

Try this: using the quotations, enter this text into Google search, "has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedules, and as always,". 

When I ran the search last week I found 1.9 million results.

Why is this so outrageous?

When the dealer enters into an agreement with a website vendor, there is an expectation of expertise. It's the vendor's job to be aware of practices or procedures that could harm their client and they should be dedicated to never harming their client.

In 2005, Google publicly announced that web masters who used duplicate content would see their websites penalized. While many SEOs would agree that this didn't take place early on, there isn't a (competent) web master on the planet that is unaware of the Panda update released by Google in February 2011.

"Google says it only takes a few pages of poor quality or duplicative content to hold down traffic on an otherwise solid site, and recommends such pages be removed, blocked from being indexed by the search engine, or rewritten.[11] However, Matt Cutts, head of webspam at Google, warns that rewriting duplicate content so that it is original may not be enough to recover from Panda -- the rewrites must be of sufficiently high quality, as such content brings "additional value" to the web. Content that is general, non-specific, and not substantially different from what is already out there should not be expected to rank well: "Those other sites are not bringing additional value. While they’re not duplicates they bring nothing new to the table."

"Only a few pages of poor quality or duplicative content." As we continue to research this issue, we're finding that virtually every page (we're talking hundreds and even thousands of pages in some cases) on most dealer websites is duplicate content.

To make matters worse, in most cases, the primary offenders of this content plagiarism are also selling "SEO services" in conjunction with their websites. In almost every case, we've found that not only do these website providers NOT provide any form of SEO service, most of the time they are actually charging the dealer for creating more duplicate content and copying it to all of their other clients' websites! That means that they are actually doing more damage, faster, and charging a premium for it!

How can you tell if you are being plagued by duplicate content? 

The easiest way to determine this is your "about" page. If you didn't write your own content for your dealership about page, start there. Try selecting a large portion of text that doesn't include your dealership name or geo information. Copy and paste what you copied into the Google search bar and then put the text in quotation marks. Do you get a list of lots of other car dealers? Chances are yes, you do. If you're not sure about how to do this, you can e-mail us at questions@wikimotive.com and we'll be happy to walk you through it. And before you suspect that we have ulterior motives, we are not an automotive website vendor. We DO NOT have a dog in this fight other than looking out for dealers.

My content is all over the web! What can I do?

Remember, what Matt Cutts said, "Rewriting duplicate content so that it is original may not be enough to recover from Panda -- the rewrites must be of sufficiently high quality, as such content brings 'additional value' to the web." 

In most cases, this means a real need to start from scratch.

BIG IMPORTANT POINT TO TAKE AWAY

If you are a client of one of the website vendors in the results here, there is no immediate fix short of finding a new provider, and unless you have the knowledge and expertise to understand what differentiates one provider from the next, there is a real likelihood that you will trade one bad vendor for another. So far, we've only found a single website vendor that is not building sites this way and does not use duplicate content on their websites. If any other vendors are out there listening and are digging what I'm saying and wondering why no one has ever called this out before, please give me a call. We'd love to find more great solutions for our car dealers.

My website rep/seo guy/gal etc says that the content is unique because my name is in there and there are different geo modifiers in the content and that makes it unique. What is he/she talking about?

They are L I A R S or they were trained to say that by LIARS. Google SPECIFICALLY looks for content that is the same with minor changes like proper nouns and geo modifiers. It's the worst kind of duplicate content because it tries to be deceptively manipulative.

Well they said that Google allows for duplicate content for businesses because product information like inventory is all the same and can't be unique. Is that true?

Not exactly. This allowance is for e-commerce platforms and is suspected to be applied to the inventory on dealer websites. BUT there's a catch. The webmaster must include code on those duplicate pages that signals this to Google. Its called the rel=cannonical tag, and most of the website providers DON'T USE IT FOR INVENTORY! That means your inventory is duplicate content too!

I tried to include the regular spin you'll likely hear if you research this, but understand, one of the website providers listed here recently sold for nearly $1 billion. These are massive companies who's primary client is the OEM not you the dealer.

Why would my OEM want my website provider to hurt me?

Maybe it wasn't originally intended, or by design, but I have to believe that the most digitally savvy people working for OEMs realize that by devaluing the authority of the dealer website it makes it easy for the OEM to rank in the dealer's backyard which then gives the consumer choice. Remember, if you're a Honda dealer the best place to increase your sales efficiency is by taking deals from the nearest Honda dealer you compete with. The OEM doesn't want this because they still sell the same customer the same Honda. They want you to take deals from the Toyota dealer and the Nissan dealer. How can they ensure this happens? By controlling the level of competition in search.

We are still researching this issue and will continue to update the community on our findings. Our goal is to see these website vendors face the reality of the continually evolving digital landscape. You've known this was coming and if you haven't prepared for it, shame on you.

Its time to do whats right and serve the dealer.

 

Original article by Timothy Martell on Wikimotive's blog.

Views: 4546

Tags: Google, OEM, SEO, Timothy Martell, Wikimotive, dealer website, duplicate content, supplier

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Comment by Alexander Lau on January 22, 2014 at 8:28am

Good stuff Tim! :-)

Comment by Timothy Martell on January 22, 2014 at 7:59am

I tend to agree with David, but then I am also an optimist. I can certainly empathize with what Alex is saying, having lived it and fought with the OEM's for two decades as they further tighten their grip on the dealer. 

Toyota/Lexus is by far the worst offender that I am presently aware of. A Lexus dealer can only have a Cobalt site or a VinSolutions site - bad or worse... What's more a Lexus dealer isn't allowed to have a non-compliant site that has the word "lexus" in it!

There is no question that this is restriction of free trade through control of information which is exactly the concern outlined in this article. The problem with all of this is that its like the old "frog in a boiling pot" metaphor. They slowly take choices away. And its all done in the "dealer's best interest." Because "dealer's aren't digitally savvy so we'll do the leg work for them and give them the best vendor." 

This is compounded by the fact that dealers in general are not that savvy when it comes to these kinds of issues. I actually had a Chrysler dealer tell me the other day that this is all conspiracy theory and went on to tell me that the OEM is their friend. I need you to read that again, because it is profound - A CHRYSLER DEALER THINKS THE OEM IS THEIR FRIEND...LET THAT SINK IN FOR A MINUTE.

Alex's assessment of the broad stroke goals is right on. Like the current US administration, the long term strategy of most OEM's is to europeanize the automotive market here - eventually eliminating the dealer's altogether. The combination of the Tesla business model combined with the control of information could very well pave the road for precisely that.

I'm optimistic that if I fight the good fight long enough with enough other passionate people, that the combination of dealer education combined with quality and work ethic can and will lead to change. But, I hedge my bets which is also why Wikimotive does not serve automotive retail exclusively. Time will tell.

Comment by Alexander Lau on January 22, 2014 at 7:04am

I hope you're right David, but I have a different outlook (at least in terms of website provision), based upon my communication with dealerships and contacts at the big boy groups. Unsure if compulsory marketing services, just in general, will be enforced...?

It's all headed in the wrong direction, IMO. Socialism for the Automotive World. Not much different from what you see in the US these days. Let's create a culture where everyone has to rely on the big guy. Maybe it's just a sign of the times. Fits the bill, eh?

Comment by Alexander Lau on January 22, 2014 at 6:59am

Ta da: http://www.automotivedigitalmarketing.com/profiles/blog/show?id=197.... Where I always leave a jolt for my company, plus our new inventory system is going to blow away the traditional model.

Comment by David Addison on January 22, 2014 at 6:55am

@ Alexander Lau.  My eyes are wide open.  I see it.  I do think that practices will change.  And I see a day where there is more choice in the industry.  I'm an optimistic guy.  I'm going to be part of the change.  Our best days as digital pioneers are ahead.  I'm wagering everything on that position. Fun times...

Comment by Alexander Lau on January 22, 2014 at 6:34am

David Addison, with "...our time will come." No, I think you are overlooking the fact that day by day, OEMs are forcing dealers into using preferred vendors. Do you think practice is going to stop? Our "days" have come and are leaving.

What say you Cobalt, Dealer.com sales pitch posters in these waters? Nothing, because they don't pay attention to these threads, just the ones they try to pitch with a service. 

Comment by Alexander Lau on January 22, 2014 at 6:32am

LOL, we don't steal content. In fact, over the last year and a half we've internally produced 1,772 absolutely, unique blog posts for clients. What our group does very well, we utilize WordPress for its data structure, but drive it seamlessly through our platform.

Responsive is on its way, not in my hands, if it were this would have been done ages ago.

Comment by David Addison on January 21, 2014 at 9:00pm

Oh. Let's not poke the bears too hard.  We all have nice points of differentiation. Let em gorge on their cake. The industry is changing. Our time will come.

Comment by David Addison on January 21, 2014 at 8:45pm

My group has a RWD website platform and we don't copy/steal content.  We're small and new.  I gather that Manny, JD and yourself don't copy/steal - none of us here do [I hope].

Where are the established market leaders?  Timothy, you know fully well that they'll not come forward. Their turn-key website publishing systems are designed to squeeze out margins that most dealers only dream about. They don't do custom anything. They never have. The corporatization of the industry -- the roll-ups and buy-outs -- are heavily leveraged.  Debt service and rewarding the new owners puts downward pressure on the quality of staff and how much time they're willing to spend on fresh content. The entrenched are not going to respond. They can't.

Will they change? Can they adapt? I'm not optimistic. We're ~15 years into the Internet thing. SEO best practices are known. Yet they ignore most of them.  They don't have the writers and have not factored in the cost of writing original content.  Is it expensive to write fresh content for a dealer site?  Not really.  ~$300-$500 would get the basic pages to be unique.

A handful of firms control 95% of the websites. The Mfg's require the dealers to use these few firms. With all due respect, they don't need to follow the rules. They make the rules. It is an old boys network.

Comment by Timothy Martell on January 21, 2014 at 7:58pm

Back to the point at hand. Where are the website vendors in this? You know what's really scary? No one is stepping up and throwing their hat in the ring to point themselves out as a vendor that doesn't steal content! 

That should make dealers really concerned!

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