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All ADM Blog Posts Tagged 'service' (469)

Think Efficiency isn’t the Answer? Check out this Story!

According to a recent article in Automotive News, Motorcars Honda in Cleveland Heights, Ohio, believes that the future of franchise dealership profitability…

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Added by Ujj Nath on March 29, 2018 at 6:49am — No Comments

Service Conquest: Success is in the Data

As new vehicle sales profits become more difficult, it is important to increasingly turn your attention to growing your service business.  Dealers are rightly interested in finding new service customers to replace lost customers. However, service conquest is very difficult because you must overcome three challenges:…

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Added by Scot Eisenfelder on March 29, 2018 at 6:30am — No Comments

Quick Tips on Working Alongside A Mechanic

Every house has a builder and every plan has a designer. When we think of equipment’s and tools, the same pattern is true, every invented object has a definite plan and design. Equipment is often combined with a user manual or tech spec book. The idea behind providing such a book is that it can enable the user to learn about the products basis design and help him fix smaller problems and conduct basic maintenance too. While this approach works for small dollar value goods, it may be…

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Added by Rahul Paul on March 29, 2018 at 12:09am — No Comments

How to Capture More Service Potential from Current Customers

By many historical measures, service opportunities have never been greater for auto dealers.

In the last decade auto sales have boomed, creating an unprecedented service opportunity tailwind for the next decade. More factory scheduled maintenance programs are…

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Added by Scot Eisenfelder on March 20, 2018 at 7:00am — No Comments

myKaarma Launches Simple Video Walkaround App for Auto Dealer Service Departments

 New App speeds up check-in process, virtually eliminates damage claims

& increases upsell opportunities

 

LONG BEACH, California -- March 19, 2018-- --myKaarma, a software company that helps

dealerships communicate better with their customers at every stage of the service process, from check-in through payment, today…

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Added by Ujj Nath on March 19, 2018 at 6:25am — No Comments

Master the Five-Point Walk-around

Both the sales floor and the service drive emphasize a walk-around process. 

It takes the customer along for a journey that involves them with the vehicle. On the showroom floor, it’s to explain features and benefits. In the service drive, it’s to…

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Added by CPI Results on March 14, 2018 at 2:46pm — No Comments

myKaarma Launches SmartAssist AI Technology for Auto Dealer Service Departments

Artificial Intelligence tool researches & answers questions, ensures advisors instantly know recall work when a customer texts and enables more efficient responses

LONG BEACH, California -- March 13, 2018-- --myKaarma, software that helps dealerships communicate better with their customers at every stage of the service process, right from check-in through to payment, today announced the release of a new Artificial Intelligence (AI) tool,…

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Added by Ujj Nath on March 14, 2018 at 6:00am — No Comments

Clarivoy’s New Software Ensures Correct Marketing Source is Credited for Vehicle Sale

 New software for auto dealers, vendors and marketing agencies uses “Any-Touch” attribution to ensure correct marketing source receives credit in the customer’s purchase journey

 

Columbus, OH, March 12, 2018--…

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Added by Steve White on March 12, 2018 at 5:32am — No Comments

Don’t Give Something for Nothing

Everyone loves to get free stuff.

Online draws reward applicants for submitting a response, charity drives give away freebies, and sports teams throw t-shirts and cheap giveaways into the raucous crowd. But for car dealers, free is seldom a good…

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Added by CPI Results on March 10, 2018 at 4:10am — No Comments

Cut Your Profits by Pre-Qualifying Service Customers

An elderly lady drives her 10-year-old car into the service drive. 

The corners of the bumpers are lightly scuffed, the rims have curb rash, and the odometer has a third of the average miles for a car its age. 

A mother…

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Added by CPI Results on March 5, 2018 at 10:13am — No Comments

Dealership Safety Concerns Aren’t Only About Recalls

Life at a dealership is hectic. There are so many pieces moving simultaneously that it can seem as if you’re living in a real-life version of the classic video game “Frogger,” continuously ducking, dodging and weaving your way through the dealership -- just as everyone else is. Combine sales, service and customer…

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Added by Chris Miller on February 28, 2018 at 6:45am — No Comments

Service Department Coaching is a Top-Down Process

The service department used to have red-hot sales and top CSI in the zone. 

But lately it has plateaued, maybe even…

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Added by CPI Results on February 27, 2018 at 9:32am — No Comments

Earn Loyalty with a Sales to Service Handoff

Imagine you have a major appliance like a washing machine that’s stopped working. 

It’s been good to you and it’s an expensive appliance, but you head to the store to find its replacement. Now picture talking with the sales associate about a new one. You tell them what’s wrong with your current…

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Added by CPI Results on February 26, 2018 at 10:30am — No Comments

Variable Pay Plans: Motivators or Impediments?

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Added by Scot Eisenfelder on February 26, 2018 at 6:00am — No Comments

Communicate Effectively in Service with…Snapchat?

The dealership service experience doesn’t end when the customer picks up their car from the cashier. 

For the next three to six months, the service department needs to communicate with their client, ensuring their satisfaction and solidifying they return for their next maintenance…

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Added by CPI Results on February 22, 2018 at 9:00am — No Comments

Expand Your Digital Service Marketing Strategy

When a person wants to buy a vehicle, a dealership is the first place they think of. When a person needs to get their vehicle serviced, a dealership is not necessarily the first place they think of. For service, there’s plenty of choices and competition for dealers.

 

That’s why service marketing is…

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Added by Scot Eisenfelder on February 19, 2018 at 6:30am — No Comments

Tennessee Gets a New Recall Law and Consumers Aren’t Happy!

January 1 saw the enactment of Tennessee House Bill 141, to the collective groan of consumers. In a nutshell, this new law prevents consumers from suing car dealers if they purchase a used vehicle with an open safety recall, as long as it was…

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Added by Chris Miller on February 15, 2018 at 5:10am — No Comments

The First Call is the Turning Point

You won’t find the question on a Customer Satisfaction Index survey: “Who made the first phone call during your service visit – you or your service advisor?”

The results would probably tell a story very much in line with the overall CSI score. If the customer…

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Added by CPI Results on February 14, 2018 at 10:00am — No Comments

The Future of Service: A World Without Paper

If you haven’t noticed, a revolution is happening in our society. More and more businesses are going paperless. Airlines issue boarding passes via, email, text message or through a mobile app. Sporting and entertainment tickets are increasingly delivered via email or through a mobile app. Most credit card companies…

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Added by Ujj Nath on February 13, 2018 at 6:02am — No Comments

Four tips when using humor in Customer Service

Humor is a billion dollar industry, and with good reason- it makes us feel good.

In customer service, this is what clients want to feel when they make contact. Not everyone's good at being humorous. It becomes quite evident when you try to execute it mid trying to solve a…

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Added by Rahul Paul on February 8, 2018 at 1:00am — No Comments

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