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All ADM Blog Posts Tagged 'service' (396)


Coach
Where Do We Go from Here? The Recall Compliance Challenge

Vehicles can easily change hands multiple times over their lifetime. When a recall occurs, it then becomes increasingly difficult for manufacturers and dealerships to notify the current owners, which compounds the problem of low recall compliance. For many vehicle owners, it’s not that they don’t want the recall…

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Added by Chris Miller on July 13, 2017 at 6:30am — No Comments


Vendor
The Princess and the Frog: Does Size Matter?

I’m sure that you’ve all heard the tale of the princess and the frog. In the beginning, the princess despises the frog and doesn’t want to interact with it – especially not to kiss it – but through personal interaction and a little time, the frog wins her over, gets that kiss and transforms into the prince he actually…

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Added by Ujj Nath on July 12, 2017 at 6:40am — No Comments

Make a Difference in your Community – Customers Love it!

When it comes to community service, car …

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Added by Mike Gorun on July 11, 2017 at 6:30am — No Comments

The Often Forgotten but Most Important Person in Your Dealership

Who is the most important person in your dealership? Every time I ask this question I get different answers ranging from the…

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Added by Bill Wittenmyer on July 5, 2017 at 6:44am — No Comments


Vendor
The Future of Business Is Tra-Digital

As automotive tech vendors increasingly push the importance of bringing the car buying experience online to combat companies threatening disruption, it appears that a couple of…

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Added by Ujj Nath on June 26, 2017 at 6:50am — No Comments


Coach
The Hidden & Deadly Side of Airbag Recalls

By now, everyone has…

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Added by Chris Miller on June 20, 2017 at 6:00am — No Comments


Vendor
The Costco Effect and Customer Loyalty

Costco has certainly built a loyal following over the years, even though…

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Added by Ujj Nath on June 19, 2017 at 6:30am — No Comments


Vendor
3 Service KPIs to Review Every Thursday

For service managers, I have found that Thursday is a good day to do a trial close as you get ready for the end of the week. By Thursday you know pretty well where you stand and if you discover problems, you still have two days to get them cleaned up.



A trial close starts with closing every Repair…

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Added by Josh Blick on June 16, 2017 at 6:54am — No Comments


Vendor
Are Your Customers Worth $50?

In every company, at some point in time, customer service mistakes happen. And, they are often magnified by…

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Added by Ujj Nath on June 12, 2017 at 7:09am — No Comments


Vendor
5 Ways to Bring Customers Back for Service

It’s the goal of every service department to enjoy excellent customer retention and loyalty. Other than…

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Added by Ujj Nath on June 6, 2017 at 11:02am — No Comments


Coach
Top 10 Best Airport Chauffeur Services In London

There are many airport chauffeur services in London which are available 24/7 and it’s quite challenging to choose the best airport taxi company. In this article, I’ve listed top 10 airport taxi companies in London which will help you when travelling to London.

  1. Scott's London Southend Airport Travel



    Scott's London Southend Airport Travel…
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Added by Kathy Wheat on June 4, 2017 at 8:52pm — No Comments

Service Acquisition Efforts Should Begin with Reviews

I’ve talked in past blogs about …

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Added by Tim Clay on May 31, 2017 at 7:13am — No Comments


Vendor
How to improve service experience in 2017? Try texting!

After a quarter of a century, auto dealerships have finally started realizing that technology works for them, not vice versa. As 2017 has opened the door for innovation, such as virtual reality, but in order to reach this level, the entire car industry needs to…

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Added by Thomas F. Jung on May 24, 2017 at 4:27am — No Comments


Vendor
OEMs: Give Dealers More Autonomy!

While the automotive industry has seen massive technology changes in the last 5 years, there is a continuing trend where some OEMs partner with specific vendors and then take away the freedom of choice for forward-thinking dealers. Mandates are enforced where franchised dealers must choose between 2-3 vendors…

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Added by Ujj Nath on May 19, 2017 at 6:30am — No Comments

3 Quick Tips for Handling Declined Service

Service customers frequently decline some, or all the recommended services, which can be very frustrating to advisors.

While
it shouldn’t be a service advisor’s job to “find” things to recommend, it’s certainly their job to notify and counsel customers about any areas…

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Added by Tim Clay on May 12, 2017 at 7:30am — No Comments


Coach
Why are Consumers So Ambivalent About Bringing Recalled Vehicles into Your Dealership?

There are currently more than 63 million recalled vehicles still on US roads and highways, which is surprising when you consider that recall repairs are at no cost to the consumer. So, why are consumers so apprehensive about bringing you their recalled vehicles? Do consumers hate going to the dealership that…

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Added by Chris Miller on May 12, 2017 at 6:30am — No Comments


Vendor
Top Tips to Find Perfect Mechanic for Your Car

Owning a car brings on the responsibility to take care of it. Regardless of how much you care for your car, there will be a time when you will need a mechanic to carry out some repairs. There will be a long list of mechanics in your locality and all of them promise to be reliable and skilled in their profession. However, not all of them are perfect for your car, and this is also one reason why numerous people are not happy with their…

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Added by Evan Javier on April 28, 2017 at 11:00pm — No Comments

The Answer to Future Service Business: Technology & Convenience

According to an article in Tire Business, it is essential for automotive service repair facilities to adopt and embrace technology. Last year was the first year…

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Added by Tim Clay on April 26, 2017 at 7:00am — No Comments


Vendor
Convenience: The Biggest Factor in Increasing Service Revenue & Retention

Convenience is one of the biggest factors that influences customers when choosing where to take their vehicles for service. For the younger generation it even trumps price. Independents know this and it is one of their key marketing messages, along with speed of service.

 

Dealers tend to fall behind in this…

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Added by Ujj Nath on April 20, 2017 at 6:28am — No Comments


Coach
Is a Reasonable Consumer Expectation Too Much to Ask?

Imagine feeling ill enough to visit the local hospital. Most of us identify the hospital as the one place that has the combination of diagnostic technology, patient history, the knowledge and the skilled clinicians in one location. In order for physicians to accurately diagnose your ailment, they take blood samples…

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Added by Chris Miller on April 7, 2017 at 6:30am — No Comments

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