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All ADM Blog Posts Tagged 'service' (411)

PrePaid Maintenance in the Age of Ride-Sharing

Younger generations prefer fixed monthly costs for expenses that include…

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Added by Mike Gorun on September 19, 2017 at 6:30am — 1 Comment

Want Faster Turn? Consider Incentivizing Salespeople

Many dealers rely on lot services and/or in-house employees to crank out hundreds of photos of new…

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Added by Devin Daly on September 14, 2017 at 6:30am — No Comments


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Want to Increase Service Revenue? Start with the Basics!

After decades of working in and with dealerships all over the country, I …

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Added by Stephen Coambes on September 11, 2017 at 6:53am — No Comments

Rest in Peace: 2-Shift Service Departments

If you haven’t noticed, our culture has changed. Your customers are no longer willing to wait. Everyone…

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Added by Ujj Nath on September 6, 2017 at 6:30pm — No Comments


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The UK’s Surprising Recall Compliance Solution

One of the largest hurdles to overcoming the vehicle recall crisis …

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Added by Chris Miller on September 1, 2017 at 6:30am — No Comments


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Human Capital: How Teamwork Can Increase Revenue

One challenge in many dealerships is building an environment where teamwork thrives.

Salespeople are focused on their own individual commissions, not the stores; technicians are focused on the billable hours they produce, not the departments; and F&I managers want their penetration and…

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Added by Chris Miller on August 31, 2017 at 6:30am — No Comments

Rest in Peace Multi-Point Inspections!

Since multi-point inspections became standard, dealers have followed the same old processes. A customer comes into the service drive; the service advisor checks them in; a technician takes the car,…

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Added by Ujj Nath on August 29, 2017 at 7:00am — No Comments


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Car Collision: 4 Dangerous Driving Scenarios Where the Other Driver Was at Fault

Even the best drivers can fall victim to car collisions.

Be sure that you know how to handle the aftermath of an accident. Read on to learn the dangerous scenarios drivers can expect.

Drunk Driver Runs a Stop Sign

As you are cruising down a country road, you approach…

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Added by Anica Oaks on August 25, 2017 at 10:00am — No Comments


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Should Manufacturers Be Able To Recall Recalls?

According to …

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Added by Chris Miller on August 21, 2017 at 6:30am — No Comments


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Service Advisors: End Your Day with the Beginning in Mind!

When you first come to work every morning, do you spend time planning your day, or do you dive right in and start working? Depending…

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Added by Josh Blick on August 18, 2017 at 6:30am — 1 Comment

When It Comes to Customers Don’t Judge a Book By Its Cover

Almost every salesperson or manager tha…

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Added by Mike Gorun on August 8, 2017 at 7:00am — No Comments

Are you Killing Customers Softly with the Same Old Song?

In a recent…

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Added by Ujj Nath on August 7, 2017 at 6:53am — No Comments


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Caution on the Road: Top 5 Driving Dangers and How to Protect Yourself

There is no doubt that driving is the most common way for people to get around. Every time you get into your car, you hope that you will arrive at your destination without any major incidences. However, driving comes with several dangers and hazards, making it…

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Added by Anica Oaks on July 31, 2017 at 7:45am — No Comments


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Dealers Best-Suited to Handle Mobility Services | by John F. Possumato, Esq.

Where do dealers fit in the world of car sharing, ride sharing and ride hailing? Is it a big threat or great opportunity? This is a big-picture topic and concerns nothing less than the future of automotive retailing as we know it today.

I’ve thought about and studied this topic as someone with one…

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Added by Elena Ciccotelli on July 24, 2017 at 4:17pm — No Comments


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The Ticking Time Bombs Sitting Beneath Every Dashboard

According to the Los Angeles Times, Honda recently released a statement detailing how a Takata airbag killed a Florida man who was working on his 2001 Honda Accord. The vehicle was not…

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Added by Chris Miller on July 24, 2017 at 6:37am — No Comments


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Where Do We Go from Here? The Recall Compliance Challenge

Vehicles can easily change hands multiple times over their lifetime. When a recall occurs, it then becomes increasingly difficult for manufacturers and dealerships to notify the current owners, which compounds the problem of low recall compliance. For many vehicle owners, it’s not that they don’t want the recall…

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Added by Chris Miller on July 13, 2017 at 6:30am — No Comments

The Princess and the Frog: Does Size Matter?

I’m sure that you’ve all heard the tale of the princess and the frog. In the beginning, the princess despises the frog and doesn’t want to interact with it – especially not to kiss it – but through personal interaction and a little time, the frog wins her over, gets that kiss and transforms into the prince he actually…

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Added by Ujj Nath on July 12, 2017 at 6:40am — No Comments

Make a Difference in your Community – Customers Love it!

When it comes to community service, car …

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Added by Mike Gorun on July 11, 2017 at 6:30am — No Comments


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The Often Forgotten but Most Important Person in Your Dealership

Who is the most important person in your dealership? Every time I ask this question I get different answers ranging from the…

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Added by Bill Wittenmyer on July 5, 2017 at 6:44am — No Comments

The Future of Business Is Tra-Digital

As automotive tech vendors increasingly push the importance of bringing the car buying experience online to combat companies threatening disruption, it appears that a couple of…

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Added by Ujj Nath on June 26, 2017 at 6:50am — No Comments

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