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But, how will such growth impact auto retail sales in the upcoming months?…Continue
Added by Kris Rosychuk on February 22, 2016 at 1:00pm — No Comments
We can all appreciate the record automotive sales year that 2015 brought with it. But, what's ahead for the auto retail industry in 2016?
Watch this brief "Power Minute" video to gain a quick look at the December 2015 sales report and what’s projected for…Continue
I’ve talked plenty of times about disrupters entering our industry in an attempt to take sales and market share away from dealers.
The Carvanas, Beepis and Vrooms dangle carrots of lower prices and better buying experiences and tempt consumers to try a new way of purchasing their next vehicle. Now, it appears, at…
An undeniable shift is happening in our industry. One that will change how we operate forever. It’s all about delivering on the customer experience with a true online buying process. AutoNation saw it. And, Carvana, Beepi and other start-ups are gaining traction. In addition, other vendors within our industry have built platforms that allow dealers to facilitate this type of…Continue
Added by Paul Moran on January 15, 2016 at 3:48am — No Comments
Added by Kris Rosychuk on January 14, 2016 at 6:30am — No Comments
Today, technology must create a customer journey that allows a consumer to buy online, or start online, and pick up right where they left off in the showroom.
The technology exists to accomplish this. Proof of that is right in front of our eyes in the Carvanas, Beepis, Vrooms and other such companies. They’re already…
Added by Bruce Thompson on January 4, 2016 at 5:30am — No Comments
Today’s consumers dictate the customer experiences they want and brands are listening. Think about Amazon. You can literally tweet your order to them and it will be at your house in 2 days. In some markets, they’ll deliver your order in an hour. Why has Amazon become the behemoth that it is today? Because it has leveraged technology to create the most efficient…Continue
Added by Bruce Thompson on November 18, 2015 at 5:55am — No Comments
Not so good news: Next year, the growth will only be one third of what the industry achieved this…Continue
Added by Kris Rosychuk on November 5, 2015 at 6:30am — No Comments
With retail sales volume growth declining, key industry stakeholders (including dealers) will find it much tougher to maintain successful year-over-year unit volume increases each month.
Last year (2014) saw an increase of 710,000 units over the prior…Continue
Added by Kris Rosychuk on September 29, 2015 at 10:30am — No Comments
Added by Kris Rosychuk on September 16, 2015 at 11:00am — No Comments
An article published on Wards Auto shared some interesting views from a recent session at the Automotive Customer Centricity Summit. The article stated that John Finkel, director-client experience and training for Nissan’s luxury unit, Infiniti, does not believe that a 1-hour car…Continue
Added by Joe Orr on August 19, 2015 at 5:30am — No Comments
According to an article in Automotive News, one dealer in Illinois has come up with a pretty ingenious loyalty rewards program idea – to leverage taxpayer dollars to increase car sales, while also helping to support local businesses.…Continue
Added by Mike Gorun on July 28, 2015 at 5:30am — No Comments
With a steadily improving economy and declining unemployment rates, the automobile industry is geared up to experience another year of expansion and progress. While this is great news, it would be wise to consider that just as customers now have more choices when it comes to buying or servicing their vehicle, employees (and prospective employees) also have more options than they did just a few years ago. In general they no longer feel quite so loyal to their position, nor do they fear…Continue
Added by Richard Holland on February 5, 2015 at 6:00am — No Comments
A couple generations ago, if you didn’t carry cash on your person, perhaps a personal check was accepted at your favorite store. Then credit cards became an option, followed quickly by debit cards. And now, with technology changing seemingly overnight, two new payment options are becoming available to consumers at select and very notable retailers.
Added by Mike Gorun on November 7, 2014 at 12:49pm — No Comments
Target’s massive data breach, which caused an estimated 40 million credit and debit cards to be compromised during the holiday period, will end up costing them more than just headaches. Target first became aware of the breach a week prior to announcing the breach to the public. This slow response time imperiled consumers.
I was personally affected by this…Continue
Added by sara callahan on January 8, 2014 at 6:03am — No Comments
There are many benefits to having an automotive loyalty program at your dealership to increase business and customer retention. You must be mindful, however, of some dangers that exist if the program is not implemented and administered properly.
Loyalty programs seek to reward behaviors. For dealerships,…Continue
Added by Mike Gorun on September 3, 2013 at 5:12am — No Comments
Added by Gary May on November 21, 2008 at 6:00am — No Comments