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All ADM Blog Posts Tagged 'retail' (59)

Power Minute #3: Auto Retail Sales, Growth in Near Future?



The automotive industry was able endure the snow storm that hit the Eastern seaboard last month, growing retail sales.

  

But, how will such growth impact auto retail sales in the upcoming months?…

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Added by Kris Rosychuk on February 22, 2016 at 1:00pm — No Comments

Power Minute #1: After A Record Sales Year, What's Ahead in 2016?

We can all appreciate the record automotive sales year that 2015 brought with it. But, what's ahead for the auto retail industry in 2016?

Watch this brief "Power Minute" video to gain a quick look at the December 2015 sales report and what’s projected for…

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Added by Kris Rosychuk on January 21, 2016 at 12:00pm — 1 Comment


Influencer
GM Launches Online Used Car Sales – What’s This REALLY Mean?

I’ve talked plenty of times about disrupters entering our industry in an attempt to take sales and market share away from dealers.

The Carvanas, Beepis and Vrooms dangle carrots of lower prices and better buying experiences and tempt consumers to try a new way of purchasing their next vehicle. Now, it appears, at…

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Added by Joe Orr on January 19, 2016 at 6:30am — 1 Comment

Are Your Listening Ears On? ‘Cause It’s About to Get Loud

An undeniable shift is happening in our industry. One that will change how we operate forever. It’s all about delivering on the customer experience with a true online buying process. AutoNation saw it. And, Carvana, Beepi and other start-ups are gaining traction. In addition, other vendors within our industry have built platforms that allow dealers to facilitate this type of…

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Added by Paul Moran on January 15, 2016 at 3:48am — No Comments

Dealer Demos Positively Impact In-Vehicle Technology Usage

Within today's digital age, building consumer trust in vehicle technology is critical. And, turns out, dealers play a significant…
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Added by Kris Rosychuk on January 14, 2016 at 6:30am — No Comments


Influencer
“Clicks-to-Bricks” Express Auto Retailing Is Coming

Today, technology must create a customer journey that allows a consumer to buy online, or start online, and pick up right where they left off in the showroom.

The technology exists to accomplish this. Proof of that is right in front of our eyes in the Carvanas, Beepis, Vrooms and other such companies. They’re already…

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Added by Bruce Thompson on January 4, 2016 at 5:30am — No Comments


Influencer
Dealers Must Streamline their Retail Process to Meet Consumer Need

Today’s consumers dictate the customer experiences they want and brands are listening. Think about Amazon. You can literally tweet your order to them and it will be at your house in 2 days. In some markets, they’ll deliver your order in an hour. Why has Amazon become the behemoth that it is today? Because it has leveraged technology to create the most efficient…

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Added by Bruce Thompson on November 18, 2015 at 5:55am — No Comments

Today’s Automotive Industry from a Sales Perspective?

  

Good news
: Demand for new vehicles is extremely strong. J.D. Power expects 2015 sales to ring in at 14.2M units, which reflects another year of growth and an increase of 600,000 units over last year.

 

Not so good news: Next year, the growth will only be one third of what the industry achieved this…

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Added by Kris Rosychuk on November 5, 2015 at 6:30am — No Comments

What’s Happening in Today’s Auto Industry? (Pt. II)

   

With retail sales volume growth declining, key industry stakeholders (including dealers) will find it much tougher to maintain successful year-over-year unit volume increases each month.

 

Last year (2014) saw an increase of 710,000 units over the prior…

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Added by Kris Rosychuk on September 29, 2015 at 10:30am — No Comments

What's Happening in Today's Auto Industry? (Pt. I)

 

Based on recent J.D. Power Automotive research, this year, the automotive industry is going to retail over 14,070,000 vehicle units, which is the second best retail sales performance ever.

 …

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Added by Kris Rosychuk on September 16, 2015 at 11:00am — No Comments


Influencer
Why Can’t A Customer Have 1-Hour Car Deal?

An article published on Wards Auto shared some interesting views from a recent session at the Automotive Customer Centricity Summit. The article stated that John Finkel, director-client experience and training for Nissan’s luxury unit, Infiniti, does not believe that a 1-hour car…

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Added by Joe Orr on August 19, 2015 at 5:30am — No Comments

Innovative Dealer Partners with Village to Increase Sales and Loyalty

According to an article in Automotive News, one dealer in Illinois has come up with a pretty ingenious loyalty rewards program idea – to leverage taxpayer dollars to increase car sales, while also helping to support local businesses.…

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Added by Mike Gorun on July 28, 2015 at 5:30am — No Comments


Influencer
Season of Change?

With a steadily improving economy and declining unemployment rates, the automobile industry is geared up to experience another year of expansion and progress. While this is great news, it would be wise to consider that just as customers now have more choices when it comes to buying or servicing their vehicle, employees (and prospective employees) also have more options than they did just a few years ago.  In general they no longer feel quite so loyal to their position, nor do they fear…

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Added by Richard Holland on February 5, 2015 at 6:00am — No Comments

What’s in Your Wallet?

A couple generations ago, if you didn’t carry cash on your person, perhaps a personal check was accepted at your favorite store.  Then credit cards became an option, followed quickly by debit cards.  And now, with technology changing seemingly overnight, two new payment options are becoming available to consumers at select and very notable retailers.

 

Apple Pay…

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Added by Mike Gorun on November 7, 2014 at 12:49pm — No Comments

Target’s Crisis Management Failure In the Wake of Data Breach

Target’s massive data breach, which caused an estimated 40 million credit and debit cards to be compromised during the holiday period, will end up costing them more than just headaches. Target first became aware of the breach a week prior to announcing the breach to the public. This slow response time imperiled consumers.

 

I was personally affected by this…

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Added by sara callahan on January 8, 2014 at 6:03am — No Comments

How Rewards Become Chores

There are many benefits to having an automotive loyalty program at your dealership to increase business and customer retention. You must be mindful, however, of some dangers that exist if the program is not implemented and administered properly.

 

Loyalty programs seek to reward behaviors. For dealerships,…

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Added by Mike Gorun on September 3, 2013 at 5:12am — No Comments

On the Demise of Saturn

I recently read an industry analysis written by Mark Scheiner on the demise of Saturn, now a brand in a huge state of flux within GM. In short he stated that it was a GM opportunity gone wrong. He stated, “The lesson here is that brands whether, they’re products or branding, need time to seed themselves. These are long-term investments in both capital and marketing with branding efforts surrounding them. Most importantly, the messaging needs to remain consistent across all channels, and… Continue

Added by Greg Goebel on January 5, 2009 at 12:41pm — 2 Comments

If My Ads Won't Bring Them, Santa Will (and other misguided beliefs)

If the auto industry is living on one thing right now, it's hope. Not that hope isn't good, quite the opposite. But if your plan to drive traffic, sales and retention is based on the hope that people will see your ad, or that people will stop right off the freeway because your sign is there, please stop and think again.



Recently I was at a client, talking with a "non-Internet" salesperson. This person was complaining about the prospect of taking web leads since they were 'already… Continue

Added by Gary May on December 1, 2008 at 6:23am — 2 Comments

Sharing The Pain, Silver Bullets and You

What is it that drives someone to perform? Along with the given family, friends, clients, bosses, partners and other tangibles and intangibles, it's simply that person's desire. Two things are clearly evident in the auto industry today: it's inextricably tied to the economy (if not one of the biggest drivers) and that companies reap what they sow, sometimes for an undeservedly long time. You can't change the economy but you can absolutely control what you do.



It's not rocket science… Continue

Added by Gary May on November 21, 2008 at 6:00am — No Comments

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