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All ADM Blog Posts Tagged 'Reputation Management' (48)

Don't Fear Your Customers on Social Media - Embrace Them!

I've shared this story before but it's worth mentioned again. I was speaking to a client about their social media presence. Well, it was actually their lack of a social media presence. They didn't have a Facebook page, they didn't realize that they had a Twitter account that had been set to Tweet…

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Added by J.D. Rucker on February 20, 2013 at 6:00am — 4 Comments


Influencer
7 Steps to Understanding How to Monitor Your Online Reputation [infographic]

Your online reputation should matter to you, whether you are online for business or for pleasure, if you have a presence online then you have a reputation you need to be managing. A simple way to manage your online reputation can be done using Google alerts which you can set up easily through your Gmail account. Be sure to…

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Added by Erin Ryan on February 14, 2013 at 5:00am — 3 Comments

Turn a Negative Review into a Positive Online Reputation

Customers love online review websites, like Yelp, to share their experiences with the rest of their world.

 …

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Added by chatmeter on February 11, 2013 at 10:00am — No Comments

Chatmeter: Helping Improve Online Reputation, One Business at a Time

Online reviews can have a major impact on the success (or failure) of your dealership.

More and more people are turning to social network websites to read the reviews of people just like them. A study by Convergys in March 2012 showed that one negative review on a social media site…

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Added by chatmeter on February 1, 2013 at 9:30am — No Comments

Will You Get A Lift In Published Reviews on Google+ With New Spam Filter?

Here is the latest post from Google, from an employee named Dasha.  The article link is: Google Reviews and was posted today at 12:00…

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Added by Brian Pasch on January 31, 2013 at 1:30pm — 11 Comments


Influencer
Why Businesses Need Reputation Management

Your business does better when it is perceived in a good light. In this day and age, it is easy for people who are unhappy with a business or a product to rant that business with unwanted negative online attention.…

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Added by Nora Nesbitt on January 30, 2013 at 9:30am — No Comments

Reputation Management Starts at the Dealership

Reputation

With General Motors mandating reputation management to its dealers and other manufacturers considering the same course of action, it's clear that power of online reviews is catching the attention of the automotive industry at the highest levels. The old days of CSI being the primary indicator of whether or not a dealership is servicing their customers…
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Added by J.D. Rucker on January 20, 2013 at 5:00am — 4 Comments

The stairs of today's "UP BUS" are paved with STARS...

There has been a lot of talk about how important reviews are to consumers in the past few months, but not a lot of real data to support the anecdotal claims.

I wanted to share a few numbers with you to help reinforce the importance of review collection and…

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Added by Ryan Leslie on January 5, 2013 at 2:00pm — 5 Comments

Reputation Management: 80 Percent of Car Buyers Now Influenced by Online Customer Reviews*

8 in 10 American Car Buyers Report Online Reviews Influence Their Selection of a Dealership and the vehicle they purchase*

78% of Americans aged 18-64 agree that online reviews help them decide whether or…

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Added by Ralph Paglia on December 29, 2012 at 7:30pm — 8 Comments

Google Review Policy Clarified and Documented

Google published an update on their review policy, here is a summary of the update's content...

 

Policy criteria for removing reviews

We want people to get ratings, reviews, and recommendations that are…

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Added by Brian Pasch on December 14, 2012 at 8:30am — 13 Comments

A Promise Made Should Always Be Kept

A Promise Made Should Always Be Kept



My office here at home faces the street and across the road I see two men building a home that is every bit 5000 square feet. Everyday no matter what the weather may be, the men brave the cold and the rain to accomplish the task of building the home.…

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Added by Jason Parman on November 28, 2012 at 8:00am — 8 Comments


Influencer
Dealers finding it difficult to put a price on online reputation building

Dealers aren't the only companies finding it difficult to put a price on online reputation building. My Dentist sure found it difficult and now he’s paying the price.

 

When I caught up with my dentist today he looked like he was just drilled for a root canal. Turns out he had just checked his Yelp account and found another negative review atop the…

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Added by Jerry Hart on September 25, 2012 at 5:30pm — 13 Comments

The Warren Buffet Approach for Automotive Reputation Management

Th e quality of customer service you provide can make or break your dealership, and now everyone will hear about it. Before  consumers even visit your dealership they are doing their research online. In his recent article “11 Things You Didn’t Know…

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Added by CDK Global on September 25, 2012 at 3:30pm — 3 Comments

Reputation Management Sells More Cars - Dealer Marketing Magazine

Please check out my article on Page 24 of the April 2012 edition of Dealer Marketing Magazine titled:

"Reputation Management Sells More Cars Than Any Other Social Media Strategy"…

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Added by Ralph Paglia on March 31, 2012 at 5:00pm — 1 Comment

Business Insider Article on Cheating Yelp Reviews

For the occasional good article or two on BI, you need to wade through pages of crap. Here is an article on Business Insider about cheating Yelp, which falls squarely into the category of "crap" whereby the article falls just short of telling businesses to cheat on…

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Added by David Brondstetter on February 19, 2012 at 3:00pm — 8 Comments

Yelp Reputation Management for Car Dealers; What Are Filtered Reviews?

Automotive Reputation Management; How Yelp Review Filtering Works and Why it Effects Car Dealers.

Yelp has come under criticism because of their "Filtered Review" process which takes certain reviews, mostly those from Yelp users who are…

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Added by Ralph Paglia on November 16, 2011 at 11:30am — 13 Comments

Yelp Enhanced Profile; Apple's Siri Changes the Value Proposition for Car Dealers Seeking Reputation Management

Apple's Siri May Change How Dealers Look At Yelp...

 

With all the recent buzz about Apple's new Siri application, which is part of the latest Apple iOS…

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Added by Ralph Paglia on November 5, 2011 at 8:00pm — 8 Comments


Vendor
Reviews & Reputation could cost more than you think

 

                 As I shop the Amazon store online for my son’s birthday gift, I start checking reviews of the products displayed.  I notice that on the description page for each item there are reviews for each item as well as an overall rating for the reviews.  It got me wondering how many people actually look for and read these ratings since we really don’t see them on car dealers’ websites.   I start seeing ratings like 79 out of 81 people found this…

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Added by ANTHONY BARTOLI on January 25, 2011 at 8:14pm — 2 Comments

Dealership Reputation Management

Car Dealership Review and Rating Sites

Here are my Top Ten favorite dealership review and rating sites listed in order of what I personally consider to be their desirability to have positive dealer reviews on them... In other words, if I had 100 positive reviews for my dealership and wanted to have ten of them posted to ten dealership review and rating sites, these are the ten sites i…

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Added by Ralph Paglia on December 20, 2010 at 11:00am — 1 Comment

Dealership Reputation Management with DealerRater and PrestoReviews

Dealership Reputation Management

with DealerRater and PrestoReviews…

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Added by Ralph Paglia on October 19, 2010 at 4:30am — 3 Comments

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