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All ADM Blog Posts Tagged 'Reputation Management' (47)

Yelp: Money Cannot Buy You Love! (Reputation Management)

On Yelp, Money Can Only Buy Advertising...

So. You might be wondering: If a car dealer pays Yelp to advertise…

  • Do they get a higher Yelp review…
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Added by Ralph Paglia on June 10, 2015 at 2:30am — 3 Comments

Automotive Reputation Management Isn't Rocket Science

One of my biggest complaints about some vendors in our industry is that they make reputation management seem like it requires extremely specialized talents in order to make it work for car dealers. They would have you believe that you cannot manage, monitor, or influence your own reputation and…

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Added by Paul Accinno on August 17, 2014 at 1:08pm — 4 Comments


Influencer
The Automotive Industry Deserves Better from Reputation Management Companies

Over the last couple of months, I've been researching reputation management companies in and out of the automotive industry. On one hand, I found a couple of shining stars that stood out from the competition. On the other hand, they were only the best but were still missing the boat when…

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Added by J.D. Rucker on February 5, 2014 at 3:54am — 1 Comment


Influencer
Reputation Management is More than Just an Email

Online reputation has been a hot topic for a couple of years now. As solutions continue to emerge and the business of reputation management as a service expands, there's a dangerous trend that should be addressed.

Reputation management isn't about sending an email. It's not about filtering…

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Added by J.D. Rucker on December 20, 2013 at 3:00am — No Comments


Influencer
What Do You Expect From Your Reputation Management Service Provider?



Ryan Kenny, Automotive Reputation Management Specialist
by Ryan Kenny, Automotive Reputation Management Specialist…

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Added by CDK Global on November 21, 2013 at 9:30am — No Comments


Influencer
How to Handle Complaints on Social Media

There's a rule when it comes to handling complaints and bad reviews on social media. The same rule applies for compliments and good reviews, but those are easy. Handling the complaints can be challenging and you may not want to do it, but as a rule you must reply to everyone who…

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Added by J.D. Rucker on November 18, 2013 at 4:00am — No Comments

BusinessRater Awards $50,000 To Homer Skelton Ford Customer

BusinessRater.com Pays $50,000 to Tennessee Resident for Writing Customer Review of Homer Skelton Ford…

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Added by Ralph Paglia on November 1, 2013 at 5:30pm — No Comments


Influencer
Reputation Management is NOT About Getting Good Reviews

There’s a misconception that has been permeating across many industries over the past couple of years. It’s the thought that “reputation management” is about getting positive reviews on sites like Yelp, Google+, and Merchant Circle. While that’s a portion of it in theory, the practice of it has turned into a huge monster that is…

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Added by J.D. Rucker on October 12, 2013 at 6:30pm — 10 Comments


Influencer
The Real Relationship Between Your Customer Reviews & Your SERP Results



by Josh Escusa, Reputation Management Specialist…

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Added by CDK Global on October 4, 2013 at 10:00am — 1 Comment


Influencer
It’s the Words, Not the Stars, that Make Impactful Customer Reviews

Strong Review

I'm "that guy." You know, the one who thinks that 4-stars is an amazing review coming from me, the one who hasn't rated anything a 10 out of 10 since my wife's Mediterranean pasta, the guy who wonders why his kid only got an "A" and not an "A+" on a test. There are more of us out there than you think, but there's a benefit to what I…

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Added by J.D. Rucker on June 17, 2013 at 6:00am — 2 Comments


Influencer
Google's Five-Star Rating System Reappears

Google Drops 30 Point Rating System In Favor Of Returning To Their 5 Point System

by Chelsea Shearer, Reputation Management Specialist…

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Added by CDK Global on June 15, 2013 at 8:30am — 4 Comments


Influencer
It’s Not Just Social. It’s Search. It’s Reputation. It’s Presence.

Amaral Auto Sales Homepage

Take a look at those familiar little icons in the top right corner of the screenshot above. Four of the primary social media sites’ logos adorn a prominent position on the homepage. It’s not an uncommon sight. Some put them at the top. Other put them at the bottom. Some make them large and prominent. Others make them small and subtle. One way or another, most dealerships put…

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Added by J.D. Rucker on May 21, 2013 at 6:00am — No Comments


Influencer
Social Media Should Not Be a Checkbox with Reputation Management

Checkbox

Over the past several months, we’ve been doing a ton of research in the automotive industry about how dealers perceive social media marketing. It’s something that has both thrilled and alarmed us because the results have been greatly mixed. On one hand, many dealers are starting to realize that social media is more than just a fluffy form of marketing that has not demonstrable ROI, a…

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Added by J.D. Rucker on May 15, 2013 at 6:30am — 1 Comment


Influencer
The Most Important Indicators That Help Your Dealership Get Found In Local Search

Proactively building reviews is a huge part of local search and with Internet Sales…

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Added by Jerry Hart on March 7, 2013 at 8:00am — 1 Comment

Can process prevent this?

The DealerRater handle on Twitter was alerted to a blog post by Randy Gage yesterday afternoon:

You can tell by the tweet that this post didn't share a favorable view of dealerships, dealership employees or dealership procedures. You can read the post in its entirety…

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Added by Ryan Leslie on March 6, 2013 at 11:30am — 4 Comments


Influencer
How to Identify Potential Brand Ambassadors

Brand Ambassador

This is part 3 in a series about building brand ambassadors at the dealership. I'll be adding more parts later, but here is the series so far:

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Added by J.D. Rucker on February 27, 2013 at 10:30pm — No Comments


Influencer
The Importance of Brand Ambassadors

Loving Her Car

This is part 2 in a series about building brand ambassadors at the dealership. I'll be adding more parts later, but here is the series so far:

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Added by J.D. Rucker on February 27, 2013 at 10:00pm — No Comments

Car Dealers Must Respond To Millennials On Social Media

Millennial Car Buyers to OEM's and Dealers:

Respond When You’re Being Spoken… "About"…

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Added by Ralph Paglia on February 27, 2013 at 12:30pm — 5 Comments


BPO
Seven Tips on Improving Local SEO - Chatmeter

January 1st is an amazing time of the year. For (at least) one day, everyone is vowing to be a better person. What’s in greater desperate need of getting fit, your waistline or your online presence and reputation?  If the latter, then we put together this great overview of items for your 2013 strategy.

 

Consider these…

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Added by chatmeter on February 20, 2013 at 12:30pm — No Comments


Influencer
Don't Fear Your Customers on Social Media - Embrace Them!

I've shared this story before but it's worth mentioned again. I was speaking to a client about their social media presence. Well, it was actually their lack of a social media presence. They didn't have a Facebook page, they didn't realize that they had a Twitter account that had been set to Tweet…

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Added by J.D. Rucker on February 20, 2013 at 6:00am — 4 Comments

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