All ADM Member Blog Posts (13,491)

Today one of five vehicles on the road are under recall. This year alone there have been 46 million vehicle owners notified of a recall; seven million of which are not related to the Takata airbag issue.

Recalls represent a significant revenue opportunity for dealership service departments. Whenever a…

I frequently write about how, in my opinion, dealerships would be wise to expand their thinking and change attitudes towards recall customers … and not just recall customers, but all customers

The customer experience is key to building customer loyalty, increasing referrals and securing repeat…

It is widely known that Service is the lifeblood of all dealerships and, in many cases, keeps dealerships financially in the black. With the inundation of service requests by consumers, largely due to the increasing amounts of recalls that we’ve seen in the last few years, service departments are finding it more…

Since Facebook has exploded, businesses have all rushed to capture their audience’s attention and leverage the platform’s marketing potential. In the beginning, gaining business exposure on Facebook’s platform was relatively inexpensive. As Facebook continued to modify its algorithm to appease its users and better…

Vehicle Values With Historical Performance Can Greatly Increase Accuracy in Claims Adjustments

Black Book, a division of Hearst that provides industry-leading used vehicle valuation and residual value forecast solutions, today announced its History-Adjusted Valuations (HAV) data and resources will be integrated into an interface with DIMONT, one of the largest providers of insurance claims adjusting and collateral loss…

Several Brands Increase Lease Prices by up to 54% on Vehicles of All Sizes as New Model-Year Units Enter Showroom; Interest Rate Hikes Take Effect

Wantalease.com, the nation’s first online car lease marketplace for new lease deals, reports the latest update on new lease offerings for the month of August.  Several automotive brands significantly raised prices on lease deals for mid-size and full-size cars, as well as pickups and SUVs. With rising interest rates on new vehicles…

Intuitively speaking, customer satisfaction and customer experience are the drivers of increased profitability at your dealership. Just think of it: if your customers are happy, they will bring you more business.

In most cases, this is a fact, and…

Decrease the Gender Gap and Increase Revenue

Changing Culture, Changing Tides

Women are buying 45% of all vehicles at new car dealers today. Further, whether purchasing for herself or as part of a couple, this market segment retains 100% of the “veto power” at the dealership. Still, less than 1 in 10 front-line positions are held by women.…

Automobile accidents are traumatic no matter how complicated they are. However, when someone is killed as a result of the accident, matters are more troubling for drivers and passengers of both vehicles as well as for surviving family and friends. If you have been involved in a fatal…

The sheer volume of leads many dealerships receive can be overwhelming. And, not only do they have to respond (hopefully quickly) to any new leads, they are also expected to follow up with those leads with a “buy or die” mentality. I can guarantee you that whoever is responsible for following up with leads can quickly…

For all of its complexities, the core of a successful paid search campaign is simple:

• Create the right ad.…

Buying a car is fun and exciting at the same time. It doesn’t matter whether it’s your first one or the tenth, a new car gives you ripples especially when you get the one you have always dreamt of. However, you must choose wisely where you to buy your car. Most people do want to buy from a dealer. It is the most excellent option that comes with numerous benefits. Alfa Romeo Canada will guide you carefully and ensure you buy the most suitable…

There was a time when a person could grab a toolbox and head out to the garage to handle everyday vehicle maintenance and repairs. As computers have largely overtaken management of components, even assessing the most basic issues requires the use of a sophisticated and expensive diagnostic equipment. Batteries are tucked away so deep into some vehicles that it can take 45 minutes just to wrestle one out, and getting a warning light to reset after an issue is…

There’s something about riding a motorcycle that makes people look and feel invincible. While motorcycles are certainly a terrific mode of transportation, you need to be careful. Serious accidents and fatalities are an unfortunate reality with bikers, often due to…

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. Click here to download the full…

In my last blog, I discussed how dealerships can lose significant profit by failing to merchandise vehicles efficiently. Simply put, you can’t sell something nobody knows you have. And, with thousands of competing vehicles…

A large number of modern-day individuals, who have lately planned a vacation in Switzerland can indulge in a large number of amazing activities here. Starting from admiring the breathtaking natural surroundings to relishing a series of delectable dishes and enjoying varied exciting adventurous sports, the list of options simply does not seem to end. Many tourists even rent a car for exploring the remotest corners of this beautiful Central European nation. In case you are planning to do…

I’m by no means a Wall Street Wiz. The stock market is booming right now, but it’s never been a viable option for me because I’ve never had any real interest in it. With that said, I did notice something that may actually be somewhat of a hedge against riskier investments no one has ever thought of...or maybe not. I’m not saying it’s a “sure” thing, but it may be a “thing” worth thinking about.

Since I just…

As with any business in the 21st century, your website is the most important bridge between you and your customers. This is especially true if your business is a car…

Strategic partnership enhances digital capabilities

for combined customer base

Chicago, IL- September 17, 2018- Affinitiv announced today the strategic acquisition of Caldwell & Kerr Enterprises.…