Automotive Digital Marketing ProCom

Professional Community for Car Dealers, Automotive Marketers and Sales Managers

Loading... Be Patient!

Big Tom LaPointe's ADM Profile page

Latest ADM Activity - Click "More" at bottom!

Big Tom LaPointe posted a discussion

DEALER MARKETING - hot car graphic for your blog or social media

Dealers - this is a great graphic from the TODAY SHOW for your newsletter, Facebook, blog, or other social media.See the FULL ARTICLE about Tennessee legalizing breaking windows to save a baby from a hot car. …See More
10 hours ago
Big Tom LaPointe posted a discussion

What do you think is the difference between being a leader and a manager?

As a U.S. Marine, the critical nature of leadership was ingrained in our training from day one. In the corporate world, many trainers use the axiom, "lead people and manage processes" - that a 'manager' is a 'boss', not a leader. This graphic caught my eye. How do you think this applies in the auto industry?See More
Wednesday
Big Tom LaPointe shared their blog post on Twitter
Wednesday
Big Tom LaPointe shared Jon Lamb's blog post on Twitter
Wednesday
Big Tom LaPointe liked Jon Lamb's blog post Conquest is Great, but Connect with Your Own Customers First
Wednesday
Big Tom LaPointe commented on Jon Lamb's blog post Conquest is Great, but Connect with Your Own Customers First
"Great reminder...it all goes back to Carl Sewell's book, Customers for Life. "
Wednesday
Big Tom LaPointe commented on Mike Warwick's blog post Did Alan Ram Really Post About Having the Sales Floor Handle Leads Instead of the BDC and Close the Comment Section?
"Another great ADM debate. Training is the key. Hiring is the key. Pay plans are the key. Leadership (not management) is the key. Continuous improvement is the key. There are so many managers who got promoted because they can close who never made a…"
Tuesday
Big Tom LaPointe liked Big Tom LaPointe's blog post Why quality live chat? Why have a quality website?
Tuesday
Big Tom LaPointe shared their blog post on Twitter
Tuesday
Big Tom LaPointe posted a status
"#proud of our new website at www.CarChat24.com #newwebsite #livechat #dealerchat #chatleads"
Tuesday
Big Tom LaPointe's blog post was featured

Why quality live chat? Why have a quality website?

The answer for the question of whether or not to have a top-notch live chat on your dealership is the same as having a sharp website: to convey information to your prospects in a manner that generates quality leads and ultimately sells more cars. It's really that simple. In the mid 90's, you could get away with a cut-rate website and impress your 20 Group with it when the technology was new. At that point, putting inventory online was…See More
Tuesday
Big Tom LaPointe posted a blog post

Why quality live chat? Why have a quality website?

The answer for the question of whether or not to have a top-notch live chat on your dealership is the same as having a sharp website: to convey information to your prospects in a manner that generates quality leads and ultimately sells more cars. It's really that simple. In the mid 90's, you could get away with a cut-rate website and impress your 20 Group with it when the technology was new. At that point, putting inventory online was…See More
Sunday
Big Tom LaPointe posted a photo

NSX prototype burnt to crisp at Nurburgring

It's always sad to see a supercar go up in smoke. This Acura NSX test car apparently burned to the ground during testing. The driver was ok and Acura is investigating. see article at…
Jul 24
Big Tom LaPointe shared sara callahan's blog post on Twitter
Jul 17
Big Tom LaPointe commented on sara callahan's blog post Vendors: Don’t Be So Darn Annoying!
"Great piece! The outrageous claims part frustrated me when I was in retail and the tendency of some vendors to disparage others in the sales process with crazy negative claims is alarming to me."
Jul 17
Big Tom LaPointe liked Ralph Paglia's group Social Media Marketing - Reputation Management
Jul 7

ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
CARCHAT24 - only 24/7, Fully Managed, Automotive Exclusive chat with page 1 Proactive Invite
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Dealership Sales Professional, Dealership Marketing Professional - Tier 3, Consultant, Marketing Services Provider, Technology Professional, Media or Journalist
REQUIRED: Your Business Phone Number
727-638-0195
REQUIRED: YOUR Business Website URL (ie; www.CourtesyChev.com)
http://www.CarChat24.com
YOUR Email address for business contacts
tom.lapointe@yahoo.com
Your Mobile Phone Number, Direct Business Line or Alternate Number
727.638.0195
Select All franchises/brands you are associated with
4-BMW, 31-MINI
ADM is a Professional Network, describe YOUR Value Proposition... "Why should anyone do business with you?"
CarChat24 provides 24/7 hosted Live Chat Support & Dealer Chat Software for new and used car dealership websites. CarChat24 helps dealers sell more vehicles by converting a higher percentage of their website visitors into quality leads. Since June of 2006, CarChat24 has been helping car dealers improve their sales and customer service on the Internet. Our mission is to empower car dealers with cutting edge live chat technology, and provide the professional staff and superior processes needed to obtain the best possible results. We are committed to helping our clients get the best return on investment from their websites. We strive to make our support service the very best and are always looking for innovative ways to give our dealers the edge over their competition. Follow CarChat24.com on http://www.twitter.com/CarChat24 and fan CarChat24.com on Facebook at http://www.facebook.com/CarChat24
What will YOU contribute to the ADM Community?
Tom is a true 'car guy' at heart, and BIG, as a 6'6" former US Marine. He is an automotive writer and author (MODERN SPORT CARS - Barnes & Noble) with extensive experience in sales, service, and CSI initiatives for dealer groups for well over a decade. His car business experience, as well as a passionate work and leadership ethic that was sharpened in the Marine Corps and at Johns Hopkins University, gives him a unique ability to thrive in virtually any situation.

The grandson of an automotive factory worker, Tom grew up in Michigan near the Motor City and finished high school in Fernley, Nevada. He spent seven years in the Marine Corps as a writer and editor, winning many awards for photography, writing and editing. In addition, he is an automotive book author and freelance automotive writer for several publications.

What led him to the auto industry is simply this: he loves cars. He has raced stock cars and sports cars and competed in Land Rover off-road competitions in Vermont and Colorado. He has worked as a pit official for the 24 Hours of Daytona and 12 Hours of Sebring, and a pit crewman for Indy car and a Hooters Pro Cup stock car races. He has served as a manager of both sales and service for one the largest luxury car groups in the world.

He enjoy crawling an off-road vehicle through the most severe obstacles as much as heel-toeing sports cars into hairpin turns!
CAR DEALER or OEM Website you recommend (ie; www.MelloyNissan.com)
http://www.fermanbmw.com
Social Media, Network or UGC site you recommend (ie; www.AutomotiveSocial.com)
http://https://www.facebook.com/CarChat24
INVENTORY MERCHANDISING or listing site you recommend (ie; www.Cars.com)
http://www.iautomarketing.com/
Your TWITTER profile, or one you recommend (ie; twitter.com/ADMcommunity)
http://www.twitter.com/CarChat24
Your FACEBOOK Profile/Page, or one you recommend (ie; facebook.com/ADMcommunity)
http://facebook.com/tomlapointe
Your YouTube Channel, or Video site you recommend (ie; youtube.com/AutoDigitalMarketing)
http://www.youtube.com/user/ThomasLaPointe
Select All DIGITAL MARKETING or DEALER WEBSITE PROVIDERS you use
Reynolds Web Solutions, The Cobalt Group, eDealerBiz, VinSolutions.com
INTERNET LEAD Suppliers You Have Experience Using
Dealix, Autobytel, AutoUSA, Autotropolis, Cars.com NewLeadsPlus
DEALER MANAGEMENT SYSTEM (DMS) You use
ADP, Reynolds ERA, Arkona
Used Car Inventory Management Solutions You Use
AAX, vinSolutions, Whatever the Used Car Manager thinks he can steal the trade-in for

Big Tom LaPointe's Photos on ADM

Loading…
  • Add Photos to ADM
  • View All

Big Tom LaPointe's ADM Blog

Why quality live chat? Why have a quality website?

Posted on July 26, 2014 at 10:02pm 0 Comments

The answer for the question of whether or not to have a top-notch live chat on your dealership is the same as having a sharp website: to convey information to your prospects in a manner that generates quality leads and ultimately sells more cars. It's really that simple. In the mid 90's, you could get away with a cut-rate website and impress your 20 Group with it when the technology was new. At that point, putting inventory…

Continue

Trends: Got Chat? TELL SOMEONE!

Posted on July 1, 2014 at 6:50pm 1 Comment

As more companies in every type of industry add live chat to their website and more consumers prefer using text to communicate, chat use continues to rise. Here are just a few places people CHAT socially:

  • Facebook
  • Cell Phones
  • Dating…
Continue

Offline Chat = General Voicemail Box

Posted on June 21, 2014 at 8:58pm 2 Comments

If you have ever been in the dealership showroom before or after hours, you know the phone still rings even when the receptionist is away from her desk. For all the calls that come in and roll to the general voicemail box, how many callers do you think leave a message? MAYBE one in ten. Why is that? It is usually one of two reasons:

- They don't…

Continue

Live Chat – the McDonalds of dealer website add-ons (not the MLM)

Posted on June 3, 2014 at 11:00pm 0 Comments

The good news about putting live chat on your website is that unlike joining a MLM company, you generally won’t chase away your friends and neighbors. But what we do hear dealers tell us is, ‘we tried it and it didn’t work for us’. How many people have you heard say that about MLM – just about everyone who has joined?

Well, how many people have you heard say that…

Continue

Not responding to chat requests is like eternal phone hold

Posted on May 27, 2014 at 9:00pm 0 Comments

What if your receptionist answered the phone and just put people on hold, never to return and handle their call? That is exactly what is happening if you have live chat on your website and the chat operator is unable to respond to the invite. An OFFLINE message on your dealership website may not be ideal, but at least you are telling them you can’t…

Continue

Comment Wall (4 comments)

You need to be a member of Automotive Digital Marketing ProCom to add comments!

Join Automotive Digital Marketing ProCom

At 8:18am on October 21, 2013, Cobalt said…

Great to connect Tom!

At 4:31am on August 16, 2013, sara callahan said…

Thanks for your message Tom -- so, you are in beautiful Dunedin!  I love it there. Walk my dog along Edgewater all the time!

At 12:39pm on June 18, 2013, Bill Cosgrove said…

Thanks for the heads up and the invite-All The Best

At 12:37pm on June 18, 2013, Bill Cosgrove said…

Tom- Thanks for thr heads up

Big Tom LaPointe's Videos

  • Add Videos
  • View All
 
 
 

ADMPC is a Network for Car Dealers, Automotive Marketing, Advertising and Management Pros sharing Digital Strategies and Execution Tactics.

Please Consider Automotive Marketing Professional Community Sponsors

ADM Badge

Loading…

Based On Your Interests...

Automotive Marketing Tools

Get ADM Toolbar

Click here to take the ADM Member Survey

 

Google Automotive Network Targeted Placement Ads

Getting too many emails from ADM? Click mailbox below to control which types of alerts and updates you are sent......


Instagram

© 2014   Created by Ralph Paglia.

ADM Badges  |  Report an Issue  |  Terms of Service