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Joe Webb
  • 39, Male
  • Chicago, IL
  • United States
  • DealerKnows Consulting
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Joe Webb's ADM Discussions

Stupid Dealer Questions

Started this ADM discussion. Last reply by Micah Birkholz-1:16Digital Media Jan 15, 2010. 9 Replies

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"I love scuba diving. I do it all the time. However, I do have a severe aversion to water so mostly it's just pretend scuba diving." - Joe Webb

Latest ADM Activity - Click "More" at bottom!

Joe Webb posted a video

Insight15: A Car Guy and a Data Scientist Walk Into a Bar …

Consumer shopping data explained to quench your thirst and sell more cars presented by: Joe Webb, President, DealerKnows Consulting and Chad Bockius, CMO, Va...
Feb 28
Joe Webb commented on Mark Dubis's blog post Insight 15 in Orlando - Don't Miss This Event
"I'm looking forward to this event, Mark! Can't wait."
Feb 28
Joe Webb and Mike Elliott are now friends
Feb 9
Joe Webb replied to James A. Ziegler's discussion CRM DOMINATION IN AUTO RETAILING
"Well said, Jim. You're absolutely right. And it's those systems with integrated websites AND CRMs that will be able to leverage the new methods to engaged customer communication that will come out ahead. "
Jan 21
Joe Webb posted a video

Oak Lawn Toyota - Keys in a Box (Full Music Video)

Download MP3: Girl....This Christmas I went to Oak Lawn Toyota to get you something REAL s...
Nov 14, 2014
Joe Webb posted a video

Managing By The Numbers

This funny car sales video highlights the difference in two Sales Managers and how they (positively and negatively) affect the dealership with which they wor...
Jun 9, 2014
Joe Webb and Ben Whitaker are now friends
May 30, 2014
Jon Lamb liked Joe Webb's video
May 23, 2014

ADM Profile Information

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DealerKnows Consulting
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ADM is a Professional Network, describe YOUR Value Proposition... "Why should anyone do business with you?"
I have been called "the funniest person in the car business". To live up to that moniker, please check out all of my comedic sales training videos emphasizing the different ways consumers stereotypically view the car salespeople of America.
And please visit my own sites at and
What will YOU contribute to the ADM Community?
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Joe Webb's ADM Blog

Architect vs. Interior Decorator: How to Rethink Your Dealership's Marketing Needs

Posted on January 22, 2014 at 5:00am 0 Comments

You are ready to traverse through a crowded sea of vendors at the upcoming NADA Convention in New Orleans. Your flight and hotel are booked. You have already looked over the workshop schedules. With that, you maybe still recognize even more can be learned by examining vendor offerings in the exhibit hall than from listening to the…


Not Wrong, but Different

Posted on October 22, 2013 at 2:13pm 0 Comments

Inevitably, pricing is a necessary aspect to a customer’s decision. They do their research online and expect to receive answers to their pricing questions. While many of us old folks were groomed to avoid pricing when on the phone or email with shoppers, evolution has thankfully adapted us to the practice of giving out a discounted price in advance of their visit. However, pricing questions no longer begin and end with the price of the vehicle. Shoppers want more from you? Do you give it to…


Is This the Beginning of the End for TrueCar?

Posted on August 22, 2013 at 8:51am 19 Comments

TrueCar has had a rollercoaster ride in the automotive retail industry over the past few years. However, it appears things may be taking a turn for the worse (both for TrueCar as well as its participating dealer clients). Read on, as I reveal their new policy changes that will have a negative impact on dealers, as well as my in-depth interview with a top eCommerce Directors about this change.



Don't Be an Answering Machine

Posted on August 16, 2013 at 12:29pm 2 Comments

While training a 13-store dealer group this week, I had the pleasure of meeting a salesperson and manager who assured me they were tip-top at taking sales calls. I was ecstatic. It isn’t everyday you’re brought in to advance dealerships in need of Internet and phone help and immediately run into someone that has such confidence in their expertise that it would (if I believed them) eliminate their need for any training. How wonderful. (I hope you can accept the…


You Have an Internet Department? Oh Wow!

Posted on June 19, 2013 at 9:29am 1 Comment

It amazes me how the humble nature of the automotive Internet revolution for dealers from the past has changed to ego-driven displays of self-aggrandizement. It wasn’t too long ago that you would speak to dealers who were more excited to learn than they were to pound their chest and roar to the crowd about their own accomplishments.

As another Digital Dealer Conference came and went last month, I think it is time we realize that no one has the whole “Internet thing” figured out.…


Comment Wall (31 comments)

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At 9:20am on December 5, 2011, Neil Licht said…

Re-Followup calls.

I'm thinking its the type of sales person being hired. Some are great when the prospect comes to them but hate outbound calling or prospecting. You can not teach a person like that to be a followup or outbound sales caller.

The solution- get a sales team made of sales people, folks who have been prospectors, outbound types. Don't hire retail sales type either. Thats not selling, its waiting for someone to come in the door.

In my opinion based on 25 years of working with dealer organizations as resellers of my product, if you don't consider and than readjust the type of sales person you hire to fit into a true sales mode type, the CRM will continue to be worthless as a sales tool.

Neil Licht

Neil Licht

At 11:33am on November 13, 2009, Scott Tullar said…
Nothing wrong with quality competition! Not sure about a dip in sales. I am real sure I know who you are talking about and I will encourage the challenge.
At 10:21am on November 10, 2009, Finney said…
It was great to met you at the roundtable.
At 2:39pm on July 21, 2009, Dave Page said…
You Got it! Great Video!
At 1:31pm on May 8, 2009, Rob Fontano said…
That will be great, I'm looking forward to it. I love your videos, especially the lead.
At 10:02am on May 8, 2009, Rob Fontano said…
Great job today!
At 9:10am on April 26, 2009, Justin Brun said…
Hi Joe,

It was good seeing you in Vegas as well. Stay in touch....
At 9:51am on April 25, 2009, Beth Hoover said…
yes, myspace is DEAD... However, I still get alerted when I receive messages, so there ya go. That article ROCKS! I read a few of your other ones. AWESOME Stuff Joe! YOU DA MAN! Thanks for the plug... HEEEE-UUUGE!!!!
At 2:07am on April 24, 2009, Beth Hoover said…
you know me.... going at my own pace. Saw your link on the "M" word and thought I'd check it out. Very nice... very nice. I'll be in town the 12th - 14th!
At 8:32pm on April 23, 2009, Brian Pasch said…
Colorful language was a new spin at DD6...but it seemed to get the point across that I was trying to make.

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