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Jerry Thibeau
  • Male
  • Charlotte, NC
  • United States
  • Phone Ninjas
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Jerry Thibeau's ADM Friends

  • Mike Latham
  • Chris Kelly
  • Borrell Associates
  • James Klaus
  • Jimmy Summers
  • Chris Hill
  • Aelena Hedden
  • J.R. Batchelor
  • april grindle
  • Kim Essenmacher
  • DJ Snyder
  • Jeffery Sterns
  • David Hornby
  • Jessica Birkholz
  • Nick Domino

Jerry Thibeau's ADM Discussions

Village Idiot Alert!

Started this ADM discussion. Last reply by Jerry Thibeau Mar 13, 2014. 3 Replies

I've seen a lot of stupid stuff in my day, but nothing tops what I am about to share with you. First let's provide a little background. Meet Stan Sher, Stan is 30 years old and considers himself…Continue

Tags: etraining, Dealer, Sher, Stan

TrueCar at it Again!

Started this ADM discussion. Last reply by Big Tom LaPointe Oct 30, 2013. 1 Reply


Tags: TrueCar

Shocking Webinar Tomorrow!

Started this ADM discussion. Last reply by Jerry Thibeau Sep 26, 2013. 1 Reply

Tomorrow I will be doing one of my most controversial webinars ever, it's titled: "Fire Your Third Party Lead Provider and Start Generating Your Own Leads." I am already getting some hate mail. …Continue


Jerry Thibeau's ADM Profile page

Latest ADM Activity - Click "More" at bottom!

Jerry Thibeau commented on Mike Warwick's blog post Did Alan Ram Really Post About Having the Sales Floor Handle Leads Instead of the BDC and Close the Comment Section?
"In regards to this comment: "Dealerships struggle on a daily basis getting salespeople to follow up with their own customers.  Salespeople don't train, they don't follow up and they don't prospect. They come to work and sit…"
Aug 18, 2014
David Ruggles replied to Jerry Thibeau's discussion Dear Autobytel, Dealix, Edmunds, KBB
"Maryann Keller and some others have done the math on this.  The number of paid leads generated so far outstrips the population of the country, let along actual auto buyers, it is obvious what is taking place.  They are churning leads and…"
Jun 27, 2014
Mike Robbins replied to Jerry Thibeau's discussion Dear Autobytel, Dealix, Edmunds, KBB
"Penny, this is an absolutely perfect synopsis of what is happening at our dealership level.  True Car is SOOOOO frustrating for both our clients and us here at the dealer."
Jun 26, 2014
Jerry Thibeau replied to Jerry Thibeau's discussion Village Idiot Alert!
"Self proclaimed training guru Stan the Salesman handles a phone shopper. Spoiler alert, it's not good! Coach Susie schools Stan on the proper techniques for handling a phone shopper. The people I played it for are in disbelieve that this person…"
Mar 13, 2014
James A. Ziegler liked Jerry Thibeau's discussion Village Idiot Alert!
Mar 10, 2014
James A. Ziegler replied to Jerry Thibeau's discussion Village Idiot Alert!
Mar 10, 2014
Jerry Thibeau and Chris Hill are now friends
Mar 10, 2014
Jerry Thibeau posted a discussion

Village Idiot Alert!

I've seen a lot of stupid stuff in my day, but nothing tops what I am about to share with you. First let's provide a little background. Meet Stan Sher, Stan is 30 years old and considers himself a legendary trainer in the automotive industry. He's the President of his own training company that employs one person, himself. Stan has been trying to make a name for himself, but due to a lack of talent and poor choices, his company has never amounted to much more than worthless self promotion.…See More
Mar 10, 2014
Jerry Thibeau commented on Tom Vann's blog post "This is a Dictatorship, not a Democracy".. Ugh!
"Tom, The word leader is used to describe dictator.  Dictators also surround themselves with strong people and solicit advice.  We're splitting hairs here."
Feb 7, 2014
Jerry Thibeau commented on Tom Vann's blog post "This is a Dictatorship, not a Democracy".. Ugh!
"Working in a dealership is a dictatorship and that is the way it should be.  There are good and bad dictators out there.  One does not need to rule with an iron fist to be an effective dictator.  The military provides great examples…"
Feb 6, 2014
Jerry Thibeau commented on Arnold Tijerina's blog post Interesting: TrueCar said to consider IPO for next year
"I think 1.5 billion is light!  I bet it ends up being over 2 billion.  The bigger they get the more likely manufacturers will consider adopting one price shopping.  When that happens, TrueCar ceases to exist.  Dealers are paying…"
Nov 25, 2013
Jerry Thibeau was featured
Nov 10, 2013
Jerry Thibeau replied to Jerry Thibeau's discussion Halloween Horror Stories From That Fall Event
"Beware folks, unless you are bullet proof, probably best not to comment or re-post this thread.  Micah Birkholz was fired from Shift Digital for re-posting this thread.  I would venture to bet a certain jerk made a phone call to his…"
Nov 9, 2013
Jerry Thibeau and Borrell Associates are now friends
Nov 4, 2013
Jerry Thibeau is now friends with Mark Tewart and James Klaus
Nov 2, 2013
Jerry Thibeau replied to Jerry Thibeau's discussion Halloween Horror Stories From That Fall Event
"Mike, You've hit the nail on the head.  I've received many emails from people supporting what I have written, yet they tell me they are not allowed to comment.  Roscoe's main way of intimidation is with his attorney. …"
Nov 2, 2013

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Jerry Thibeau's Videos

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Jerry Thibeau's ADM Blog

Hawaii Anyone?

Posted on March 16, 2012 at 6:18am 0 Comments

Phone Ninjas has just announced the Q2 contest and we're sending one Phone Ninja and their spouse to Hawaii! Every time a dealership employee scores a 5.0 on our program, their name will be entered in a drawing to win the trip. Score a second 5.0 and you will have two chances; you'll have an additional chance with every 5.0 scored. This includes service, parts and mystery shops.

The trip includes airfare for two, six nights lodging and $1000 in cash! If you have never been, it's…


An Intertview With Scott Painter, CEO of TrueCar

Posted on December 14, 2011 at 6:58am 3 Comments

Yesterday I conducted an interview with Scott Painter, CEO of TrueCar.  I asked him some tough questions and he candidly provided the answers. Answers that I didn't always agree with, but he did answer my questions.  I commend Scott Painter for reaching out to people like myself and Jim Ziegler. 

There is no doubt that Mr. Painter is very passionate about his business.  He believes in what he is doing and he's defending his vision, and I can't fault the man for attempting to…


Satisfy Me!

Posted on October 3, 2011 at 9:15am 0 Comments

Satisfy Me!

It’s what every customer wants, to be satisfied!  The point became very evident to me one day during a recent business trip. 

On my way to visit a client, I found myself at the Atlanta airport searching for a quick bite to eat.  I jumped in line at a Sbarro, ready to order a slice of pizza.  There were several people in front of me and I noticed things were not moving very quickly.  The pizzeria was staffed with four people, but only…


Increase Sales From Phone-ups

Posted on April 13, 2010 at 10:00am 0 Comments

Online Webinar Happening Right Now!

I'll show you how you can add an additional 5-10 deals per month by

making a few simple changes to the way your dealership is handling


Time: Now until 6PM Eastern time

To join:

"fd96434fd138ed544c0ca8fd8039565c",… Continue

Comment Wall (7 comments)

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At 12:24am on February 21, 2010, Ralph Paglia gave Jerry Thibeau a gift
ADM Gift
Jerry, I was glad to meet you at NADA and want to say thank you for your ADM contributions... Here's a virtual cocktail till the next time I see you and person and I will redeem it for the real thing!
At 12:20am on February 21, 2010, Ralph Paglia said…
Here's the tweet from original post that you responded to:

Mike Warwick added a discussion Up System or Open FloorIs anyone using the up system and finding it effective?... #ADM
about 14 hours ago from twitterfeed
At 12:13am on February 21, 2010, Ralph Paglia said…
Here you go... I found this on Mike Warwick's profile:

Jerry Thibeau replied to Mike Warwick's discussion 'Up System or Open Floor'
"If you're not up you should be on the phone generating business. Dealerships don't need 11 people looking out the window. Problem with the open floor is that the new guy or up hog with a crappy closing percentage takes all the ups. The better sales…"
At 12:10am on February 21, 2010, Ralph Paglia said…

I realized we can go back to the Twitter feed and find a record of all posts and responses, let's see if we can find the response you posted in the Tweet stream... Here it is, I think:

Jerry Thibeau replied to Mike Warwick's discussion 'Up System or Open Floor'If you're not up you should be on ... #ADM
about 10 hours ago from twitterfeed
At 12:02am on February 21, 2010, Ralph Paglia said…

The only person who can delete a discussion post is the person who posted it... I have seen this happen before but it is very unusual, I saw your response and thought it was well written, and appreciate that you responded. Sometimes, there is a person at the dealership who sees a post like this and asks the author to delete it.

There is absolutely NO censorship applied, condoned or allowed in this community. I have personally taken a lot of heat over not censoring content, but am committed to letting everyone have their voices, opinions and experiences heard.

If you remember the member who posted the discussion, I would be happy to contact him directly and find out why he took his question down.

Thanks for participating and I hope you will continue, there are thousands of automotive professionals who come to ADM every month that appreciate your knowledge and insight.

At 11:32am on January 10, 2010, Ralph Paglia said…
@Jerry - Yes, I installed it as a replacement for the previous "Chat" application and bar at the bottom because this app offers more features and uses less of the visitor's PC resources... But, more importantly, what is your opinion? Do you miss the previous Chat software bar? Have you checked out some of the features on this bar? Do you think the bottom of the page chat bar type of app is a waste of the ADM visitor's browser resources? Does this type of tool offer any real value?
At 7:52am on December 7, 2009,
T.R. Snow
Hello Jerry,
Thanks for the friend request I would like to know about phone ninjas

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