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Chip King
  • Lutherville Timonium, MD
  • United States
  • CallRevu, LLC
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Chip King's Groups

Chip King's ADM Discussions

CallRevu, LLC is searching for a National Marketing Coordinator

Started May 17, 2013 0 Replies

Marketing Programs CoordinatorAbout the JobCallRevu is looking for a National Marketing Programs Coordinator to join our growing team. The Marketing Programs Coordinator will support the marketing…Continue

SalesEDGE® CRM by OptionSoft Technologies

Started this ADM discussion. Last reply by Keith Shetterly Nov 23, 2012. 3 Replies

Any body using this CRM tool? Feedback/recommendations?Continue

Tags: dms, crm

Your Phones and Your Financial Statement

Started this ADM discussion. Last reply by Doug Davis Oct 2, 2012. 10 Replies

It is news to no one that your…Continue

Tags: finacial, automotive, training, skill, impact

Shouldn't we be "training' the caller too?

Started this ADM discussion. Last reply by Chip King Sep 25, 2011. 8 Replies

I'm prepping for a big strategy meeting with a dealer group. So I decide to verify my hunch that there is big opportunity in training the call handlers for better Appointment Set, CSI, Retention and…Continue

Tags: appointments, callers, training, message, marketing

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ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
CallRevu, LLC
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Dealership Solution Provider
REQUIRED: Your Business Phone Number
703 661 3350
REQUIRED: YOUR Business Website URL (ie; www.CourtesyChev.com)
http://www.callrevu.com
YOUR Email address for business contacts
chip@callrevu.com
Your Mobile Phone Number, Direct Business Line or Alternate Number
443 807 8500
Select All franchises/brands you are associated with
-Not Applicable...
ADM is a Professional Network, describe: "Why should anyone do business with you?"
Your phone is the core of your business, CallRevu brings laser focus on these interactions---in minutes a day! Real Time Alerts to critical issues....more!!
"What will YOU contribute to the ADM Community?"
30 years in the industry... General Manager, Dealer...I have always been fascinated by the observation that profitable dealers had a measurably higher value of their phone communication. Successful dealers respect the telecom culture in their dealerships.
CAR DEALER or OEM Website you recommend (ie; www.MelloyNissan.com)
http://www.paragonhonda.com
Social Media, Network or Blog site you recommend (ie; www.AutomotiveSocial.com)
http://www.facebook.com
INVENTORY MERCHANDISING or Classified Listing site you recommend (ie; www.Cars.com)
http://www.autotrader.com
YOUR Twitter profile, or one you recommend (ie; twitter.com/ADMcommunity)
http://www.twitter.com/ralphpaglia
YOUR Facebook Profile/Page, or one you recommend (ie; facebook.com/ADMcommunity)
http://www.crashtest.com
YOUR YouTube Channel, or one you recommend (ie; youtube.com/AutoDigitalMarketing)
http://www.youtube.com
Select All DIGITAL MARKETING or DEALER WEBSITE PROVIDERS you use
Automark, Reynolds Web Solutions, BZ Results, Clickmotive, Not Applicable
INTERNET LEAD Suppliers You Have Experience Using
Dealix, Autobytel, AutoNetUSA
DEALER MANAGEMENT SYSTEMS (DMS) You use
Not Applicable
Used Car Inventory Management Solutions You Use
vAuto...

Chip King's ADM Blog

Wouldn't it be Cool if Technology was Enough? or "Why we still need to work"

Posted on February 23, 2014 at 3:43am 2 Comments

Call Tracking to CRM is all the…

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Easy Telephone Best Practice..... "Borrowed" from Rick Case Honda Davie

Posted on January 30, 2014 at 7:41am 0 Comments



Watch your abandoned calls in real time, have a team member call back immediately and offer a 'warm transfer' to their intended department. You will capture those that got lost in the phone-tree, hung up while on hold, etc. The caller will remember the 'care' you took!

Rick Case captures an average of 20 Fixed and Variable appointments per day of the average 35 callers that give…

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CRM - Is It failing Us or Are We failing It?

Posted on April 21, 2013 at 8:53am 15 Comments

Phone process is arguably the most common  customer contact. It drives our Market Share and our Customer Retention. But would you agree that most automotive dealerships fail to come even close to the chosen CRM’s potential to increase our…

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Long Term Finance Programs...Friend or Foe?

Posted on April 20, 2013 at 8:30am 5 Comments

I was CC'd on this email…

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Comment Wall (1 comment)

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At 5:14am on November 25, 2009, Amy M Moore said…
I figured as much. He was being protective and I do understand that to an extent. If you ever need anything, let me know.

Amy
 
 
 

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