Automotive Digital Marketing ProCom

Professional Community for Car Dealers, Automotive Marketers and Sales Managers

Loading... Be Patient!
Chip King
  • Lutherville Timonium, MD
  • United States
  • CallRevu, LLC
Share on Facebook
Share Twitter

Chip King's ADM Friends

  • Jimmy Summers
  • Ankit Nigotiya
  • Cody Flynn
  • Jason Graciano
  • Sindi Markette
  • Jessica Birkholz
  • Michael Timmons
  • Michael Rodriguez
  • Steve Davern
  • Matthew Page
  • Dan Weik (pronounced wick)
  • Steve Duff
  • Sharon O'Connell
  • jaime Block
  • Joseph Bonincontri

Chip King's Groups

Chip King's ADM Discussions

CallRevu, LLC is searching for a National Marketing Coordinator

Started May 17, 2013 0 Replies

Marketing Programs CoordinatorAbout the JobCallRevu is looking for a National Marketing Programs Coordinator to join our growing team. The Marketing Programs Coordinator will support the marketing…Continue

SalesEDGE® CRM by OptionSoft Technologies

Started this ADM discussion. Last reply by Keith Shetterly Nov 23, 2012. 3 Replies

Any body using this CRM tool? Feedback/recommendations?Continue

Tags: dms, crm

Your Phones and Your Financial Statement

Started this ADM discussion. Last reply by Doug Davis Oct 2, 2012. 10 Replies

It is news to no one that your…Continue

Tags: finacial, automotive, training, skill, impact

Shouldn't we be "training' the caller too?

Started this ADM discussion. Last reply by Chip King Sep 25, 2011. 8 Replies

I'm prepping for a big strategy meeting with a dealer group. So I decide to verify my hunch that there is big opportunity in training the call handlers for better Appointment Set, CSI, Retention and…Continue

Tags: appointments, callers, training, message, marketing

Gifts Received from ADM Members

ADM Gift

Chip King has not received a gift from an ADM Member

Give a Gift

 

Chip King's ADM Profile page

Latest ADM Activity - Click "More" at bottom!

Matthew Rogers commented on Chip King's blog post Wouldn't it be Cool if Technology was Enough? or "Why we still need to work"
"I love the message here that technology alone isn't enough. I like the new saying "don't forget the human" - it's people you're dealing with, after all!"
Feb 25
Chip King's blog post was featured

Wouldn't it be Cool if Technology was Enough? or "Why we still need to work"

Call Tracking to CRM is all the rage right now-- and rightfully so. We have been pushing this rope for 30 years....trying to get all our leads in CRM. We know we will deliver at least 15% of the unsold follow up opportunities we act on from our CRM....and that is huge! We also know that less than 20% of our Phone Leads are entered; so it natural that there is so much chatter about 'integration'.But... no level of automated integration technology will solve the real problem. Dealers are placing…See More
Feb 23
Curtis A. DeGroote commented on Chip King's blog post Wouldn't it be Cool if Technology was Enough? or "Why we still need to work"
"Looking at the facts you presented here it looks like we have come a long way and have a world of opportunity to improve in the future. Thanks for sharing Mr King."
Feb 23
Curtis A. DeGroote liked Chip King's blog post Wouldn't it be Cool if Technology was Enough? or "Why we still need to work"
Feb 23
Chip King posted a blog post

Wouldn't it be Cool if Technology was Enough? or "Why we still need to work"

Call Tracking to CRM is all the rage right now-- and rightfully so. We have been pushing this rope for 30 years....trying to get all our leads in CRM. We know we will deliver at least 15% of the unsold follow up opportunities we act on from our CRM....and that is huge! We also know that less than 20% of our Phone Leads are entered; so it natural that there is so much chatter about 'integration'.But... no level of automated integration technology will solve the real problem. Dealers are placing…See More
Feb 23
Chip King shared their blog post on Twitter
Jan 30
Chip King posted a blog post

Easy Telephone Best Practice..... "Borrowed" from Rick Case Honda Davie

Watch your abandoned calls in real time, have a team member call back immediately and offer a 'warm transfer' to their intended department. You will capture those that got lost in the phone-tree, hung up while on hold, etc. The caller will remember the 'care' you took!Rick Case captures an average of 20 Fixed and Variable appointments per day of the average 35 callers that give up, and impresses all 35!See More
Jan 30
Chip King posted a discussion

CallRevu, LLC is seacrching for a National Marketing Coordinator

Marketing Programs CoordinatorAbout the JobCallRevu is looking for a National Marketing Programs Coordinator to join our growing team. The Marketing Programs Coordinator will support the marketing and sales teams by managing and collaborating on various programs to effectively and efficiently generate prospects and retain customers.                                         Responsibilities:Manage various marketing programs and collaborate with other team members to generate leads and retain…See More
May 17, 2013
Alexander Lau commented on Chip King's blog post CRM - Is It failing Us or Are We failing It?
"It's amazing how these informative posts always turn in to an advertisement for services rendered."
Apr 30, 2013
Jerry Thibeau commented on Chip King's blog post CRM - Is It failing Us or Are We failing It?
"I'll be talking about this subject next week at Digital Dealer. CRM Ninja Skills Unleashed In this session Jerry Thibeau will focus on teaching you how to grow your business by coupling great CRM practices with outbound telephone techniques.…"
Apr 30, 2013
James A. Ziegler commented on Chip King's blog post CRM - Is It failing Us or Are We failing It?
"Great blog, I agree completely that dealerships must use the tools provided or they're worthless."
Apr 30, 2013
Chip King is now friends with Ankit Nigotiya and David Ruggles
Apr 23, 2013
Erin Ryan liked Chip King's blog post Long Term Finance Programs...Friend or Foe?
Apr 23, 2013
Mauro L Schifino liked Chip King's blog post CRM - Is It failing Us or Are We failing It?
Apr 22, 2013
Josh Minick commented on Chip King's blog post CRM - Is It failing Us or Are We failing It?
"Brian is exactly right, the problem stems from a lack of accountability.  Dealership management fails to hold the staff accountable for the processes, often because they lack an understanding of how to effectively motivate people. …"
Apr 22, 2013
Tony Rehn commented on Chip King's blog post CRM - Is It failing Us or Are We failing It?
"Interesting mixture of saber metrics and XO's salesmanship and sales management. We will get better each day at both. That is our promise"
Apr 22, 2013

ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
CallRevu, LLC
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Dealership Solution Provider
REQUIRED: Your Business Phone Number
703 661 3350
REQUIRED: YOUR Business Website URL (ie; www.CourtesyChev.com)
http://www.callrevu.com
YOUR Email address for business contacts
chip@callrevu.com
Your Mobile Phone Number, Direct Business Line or Alternate Number
443 807 8500
Select All franchises/brands you are associated with
-Not Applicable...
ADM is a Professional Network, describe YOUR Value Proposition... "Why should anyone do business with you?"
Your phone is the core of your business, CallRevu brings laser focus on these interactions---in minutes a day! Real Time Alerts to critical issues....more!!
What will YOU contribute to the ADM Community?
30 years in the industry... General Manager, Dealer...I have always been fascinated by the observation that profitable dealers had a measurably higher value of their phone communication. Successful dealers respect the telecom culture in their dealerships.
CAR DEALER or OEM Website you recommend (ie; www.MelloyNissan.com)
http://www.paragonhonda.com
Social Media, Network or UGC site you recommend (ie; www.AutomotiveSocial.com)
http://www.facebook.com
INVENTORY MERCHANDISING or listing site you recommend (ie; www.Cars.com)
http://www.autotrader.com
Your TWITTER profile, or one you recommend (ie; twitter.com/ADMcommunity)
http://www.twitter.com/ralphpaglia
Your FACEBOOK Profile/Page, or one you recommend (ie; facebook.com/ADMcommunity)
http://www.crashtest.com
Your YouTube Channel, or Video site you recommend (ie; youtube.com/AutoDigitalMarketing)
http://www.youtube.com
Select All DIGITAL MARKETING or DEALER WEBSITE PROVIDERS you use
Automark, Reynolds Web Solutions, BZ Results, Clickmotive, Not Applicable
INTERNET LEAD Suppliers You Have Experience Using
Dealix, Autobytel, AutoNetUSA
DEALER MANAGEMENT SYSTEM (DMS) You use
Not Applicable
Used Car Inventory Management Solutions You Use
vAuto...

Chip King's ADM Blog

Wouldn't it be Cool if Technology was Enough? or "Why we still need to work"

Posted on February 23, 2014 at 3:43am 2 Comments

Call Tracking to CRM is all the…

Continue

Easy Telephone Best Practice..... "Borrowed" from Rick Case Honda Davie

Posted on January 30, 2014 at 7:41am 0 Comments



Watch your abandoned calls in real time, have a team member call back immediately and offer a 'warm transfer' to their intended department. You will capture those that got lost in the phone-tree, hung up while on hold, etc. The caller will remember the 'care' you took!

Rick Case captures an average of 20 Fixed and Variable appointments per day of the average 35 callers that give…

Continue

CRM - Is It failing Us or Are We failing It?

Posted on April 21, 2013 at 8:53am 15 Comments

Phone process is arguably the most common  customer contact. It drives our Market Share and our Customer Retention. But would you agree that most automotive dealerships fail to come even close to the chosen CRM’s potential to increase our…

Continue

Long Term Finance Programs...Friend or Foe?

Posted on April 20, 2013 at 8:30am 5 Comments

I was CC'd on this email…

Continue

Comment Wall (1 comment)

You need to be a member of Automotive Digital Marketing ProCom to add comments!

Join Automotive Digital Marketing ProCom

At 5:14am on November 25, 2009, Amy M Moore said…
I figured as much. He was being protective and I do understand that to an extent. If you ever need anything, let me know.

Amy
 
 
 

ADMPC is a Network for Car Dealers, Automotive Marketing, Advertising and Management Pros sharing Digital Strategies and Execution Tactics.

Please Consider Automotive Marketing Professional Community Sponsors

ADM Badge

Loading…

Based On Your Interests...

Onsite/Offsite Combination ADM Consulting & Coaching
Select the maximum amount you want to pay each month
$ USD
Sign up for

Automotive Marketing Tools

Get ADM Toolbar

Click here to take the ADM Member Survey

 

Google Automotive Network Targeted Placement Ads

Getting too many emails from ADM? Click mailbox below to control which types of alerts and updates you are sent......


Instagram

Top 5 Automotive Marketing Forum Discussions - 30 Days

2. SEO vs. SEM - Are advertising companies taking advantage of dealerships?

Posted by Sarah Draley-Davis on August 13, 2008

3. Dealership Website SEO

Posted by Kim Essenmacher on February 15, 2014

Share the Best Content w/AutoMarketing Community

© 2014   Created by Ralph Paglia.

ADM Badges  |  Report an Issue  |  Terms of Service