Recently we placed a to go order from Golden Chick and what happened? NO BISCUITS!!! Everyone was up in arms.. where are the biscuits? Where are the biscuits? We called them and they rushed over 2 orders of biscuits (we only ordered 1) and gave us a box of Golden Chick drinking mugs.. Wow.. that's customer service. We try to do the same here at Grubbs Infiniti. Customer Service is what we strive for.
The importance of good customer service and taking care of your customers has become more important than ever with the evolution of Twitter, Youtube and other social media sites. Your customers opinions really do matter and in 2010 they matter more than ever. Its' been sad that a satisfied customer shares their experience with 3 friends while a dissatisfied customer shares their opinion with a dozen. With Twitter, Facebook and Youtube you can take that number and multiple by a few hundred. Review services such as Yelp help patrol for bad customer service and helps to keep businesses on their toes.
We at Grubbs Infiniti are trying to do our best to make the auto buying (and servicing your auto) experience a pleasant experience.
Thanks Golden Chick for the mugs and we will be ordering again soon.
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