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Lazy is not a normal state of a person but one that is educated, encouraged and allowed. Walk into any company with lazy staff and I assure you someone in the organization has educated, encouraged or allowed the behavior.
I just wrote an article on this topic at Huffington Post- Lazy is the New Entitlement. You can''t find a 2 year old on this planet that is lazy unless of course there is something wrong with the child. It is not natural to be lazy! It's not hard to walk into a dealership and see signs of lazy everywhere. The sales person that doesn't approach a customer. The manager that won't take a turn and spends his day hiding at the desk. The finance manager that won't see the deal back into the lender that turned the customer down.
Why is this tolerated? Why is it allowed? Great question. The only reason the criminal allows others to commit crimes is because he himself is committing them. Any honest person with a backbone will stand up and say enough. Lazy has become a contagion of epic proportions. Like an insidious disease that can't be seen, more dangerous than terrorism. Lazy will break any team, a marriage, a company and even a country. The Chinese are not lazy!
If your company doesn't have a policy against lazy then laziness exist! Snap and pop when you wait on a customer. Attack a phone call with urgency and intention and enthusiasm. If you aren't hitting your targets don't take your day off that you feel so entitled to.
Lazy is the opposite of industrious. Which do you choose to be?