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I realize this is a digital MARKETING forum, but I am wondering if anyone else has dealt with this issue.

I am told that I am out of compliance with GM guidelines of complying with federal law.  I feel like I am being coerced into subscribing to SIEM.  My network people feel it's overkill, but the GM IT people say that dealerships are targeted, so 24/7 monitoring is required.  I don't want to pay $175 per month for this.

Is anyone else have this SIEM compliance in their dealership?  Just want to know if anyone else has a thought about it.  Sorry if this isn't appropriate discussion.

Tom Hawkins

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Comment by Tom Hawkins on December 10, 2012 at 7:49am

Thanks, Ralph.  I am attaching the document on SIEM.  We have good firewall security and are served by a company that monitors our firewall, but this is a more advanced level of monitoring that is supposedly in the GLBA rules.  I am just wondering if anyone else on this forum has the SIEM process in place and feels it's essential.  Here is the SIEM document GMDIT sent me:

Comment by Ralph Paglia on December 10, 2012 at 3:07am

Tom, at the risk of sounding ignorant, what does SIEM stand for? If it is anything to do with a firewall or other security standards to ensure that when you transmit credit apps to RouteOne or DealerTrack that the data is secure from being tapped as the packets get transferred, then I imagine the GM IT Consultant is probably correct in stating that the federal Graham Leach Bliley Act requires you to secure any data connections being used to transmit customer data that is personally identifiable... However, you should speak to your telecom provider who supplies your internet and data connections.  If you have not done so in a while, you may find that getting a few quotes could provide secured, higher bandwidth access at less than you currently pay.  A friend of mine just bought a dealership in New Mexico and one of the first things we did was replace the entire phone system, all new handsets, massive upgrade in fiber optic Internet and Data lines and we dropped the store's monthly expense by over $1,000 a month.  So before you add some $175 a month data security system, make sure you have the best service at the best price in place already. If you have not negotiated a new data services and ISP contract within the past 3 or 4 years, you will most certainly save money... Especially if there are fiber optic trunk lines within 100 yards of your facility.  

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