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I need help with response time to meet the SFE requirements.

As of today ytd out of 318 SFE leads I'm at 1:20 average response time, with 100% answered. My problem, probably like a few of you out there, are the leads coming in while I'm asleep! All of my over 5 hour leads have come in between midnight and 3am. I'm at 94.3% under 5 hours, and I need a game plan to help get that number up. Will someone please let me know what they are doing to solve this problem, and possibly give me a list of companies that will stop the clock when I can't.

Thanks in advance!

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Comment by Keith Shetterly on February 19, 2010 at 11:42am
Comment by Keith Shetterly on February 19, 2010 at 7:46am
20% of our leads come in from 10pm to 6am. Seven days a week. I'm looking into a couple of companies to help, and if nobody else pops up a suggestion I'll come back here with what I find.

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