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GM Lead Management Tool - What's your opinion?

I'm curious to here some feedback on the GM Lead Management Tool (GMLMT).  I'll leave my opinions for later, but I'd like to know what fellow Sales Managers and Sales People think of this tool.


Ease of Use? Ability to send out quotes effeciently? Follow-up process planning? Speed?  Ability to create multiple unit quotes using templates? Quality of templates supplied by GM? Ease of creating custome templates? Likelyhood to use as your primary internet lead management tool? etc.


As you might suspect, I have strong opinions on each, but I've been stewing on this for 2 years. 


What's your opinion of GMLMT?

Views: 965

Tags: CRM, GM, ILM, Lead, Leads, Management, Tool, response


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Comment by Tom Drommond on October 2, 2011 at 3:42pm
To their credit, they did have a very nice booth over in the corner with a big flat screen and screenshots of GMLMT.  There were two very nice ladies there in smart SCI outfits, passing out pens and fliers.  However, they were event staff, not technical. I think they gave away something, too.
Comment by Tom Drommond on October 2, 2011 at 3:38pm

Ralph, funny you should mention SCI.  This years GM eSummit 4.0 Event, which traveled nationwide, was sponsored by SCI. I attended in Dallas.

Oddly enough, not one of the sessions had anything to do with the sponsor's product, GM Lead Management Tool.  You would think that with, what GM calls, "one of the industry's most advanced solutions", they would have been very proud to offer a session and show how to take their system to (drum roll)"the next level".  Maybe even get a few pats on the backs for the great job in supplying thousands of GM dealerships across this great nation with their "solution". Maybe Canadians are just shy and humble. Aye?

Comment by Ralph Paglia on October 2, 2011 at 12:15pm
Tom, there are many times i will act in accordance to the old adage "If you don't have anything good to say about something, then don't say anything..." HOWEVER, in this case, I was managing the implementation of the GM OneSource CRM tool as a participating dealer in the initial beta testing in the USA... As you may know, the GM application being referred to in this post is provided by a Canadian Company (SCI?).  Anyways, as much effort as I put into over a 12 month period to get SCI Torque(?) in Toronto to improve the performance of this app, most of the changes requested were given lip service but never implemented.  So, now when somebody asks about the OneSource lead management tool (not to be confused with the lead routing system) I offer my REAL opinion.
Comment by Tom Gorham on October 2, 2011 at 8:04am
Wow Ralph, don't sugar coat it!  Hehehe, I've been waiting to hear opinions of this tool for a long time.  Even though we sell Chevys, I didn't want this tool when it was offered.  Now I know why...
Comment by Ralph Paglia on September 30, 2011 at 7:33am
Besides anything other users come up with, I have one overriding issue with GMLMT; WHAT'S WITH ALL THE ERROR CODES BEING GENERATED???? And... Regardless of Internet bandwidth, GMLMT has GOT to be the slowest, poorest performing application of ANY type ever foisted upon the dealer population.  This product would be a complete failure if anybody ever had to sell a single installation on the merits of its speed and performance.  When I think of the range of CRM products available to the world of car dealers, GMLMT is at the bottom as the absolute worst application that has ever been so widely distributed.  The creators of this app won the lottery when GM selected their product, because no dealer or manager would ever consider voluntarily buying it based on its own merits.

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