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Dropping the “F” BOMB in front of your client…….!
Have you dropped the “F” Bomb in front of your client lately? Or any other form of toilet mouth language?
A habit hard to break being around the automotive industry. Growing up around the Shop Talk is a habit many of us find ourselves fighting to keep it clean when talking with a potential client. What happens when it slips out?
Do you stand there looking at the client with a “deer in the head lights look”? Do you quickly apologize for the foul language you just used or do you laugh it off? I have fell victim to this and thank goodness we were able to laugh it off!
Be careful as this can cause a whole deal to fall down the toilet drain or even break the ice to make the deal happen. Regardless if you are selling cars on the lot, a product for the dealerships benefits (websites, 3rd party leads, etc.) you need to keep it clean.
Taking the time to revamp yourself and watch what you say can be a large impact on your success.
Many of us don’t realize we are cussing as we have become prone to it from being around it and having fun with it too. This is what causes us to have a hard time to break it because it is used during the fun times in our life along with the negative times.
What about the neutral times? This is the part when we as humans tend to forget more is during neutral mode.
Take a moment to review your habits and ask your co workers for feedback to chime in and listen to a conversation you are having with your client. Critical feedback is the best feedback.
Remember watch what you say as the customer has control of flushing you down your own toilet!