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What if your receptionist answered the phone and just put people on hold, never to return and handle their call? That is exactly what is happening if you have live chat on your website and the chat operator is unable to respond to the invite. An OFFLINE message on your dealership website may not be ideal, but at least you are telling them you can’t…Continue
Added by Big Tom LaPointe on May 27, 2014 at 9:00pm — No Comments
In case you missed it, Google Analytics announced an update on its blog that drastically changed some of its terminology, as well as how data from apps is compiled.
'Visits' are now called…Continue
There are many perennial contenders and some new faces, as well. Chapman Automotive Group's internet unit (Chandler, AZ), Jim Ellis Atlanta's internet unit, and Dave Smith Motors (Kellogg, ID)…Continue