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Big Tom LaPointe's Blog – May 2014 Archive (3)

Not responding to chat requests is like eternal phone hold

What if your receptionist answered the phone and just put people on hold, never to return and handle their call? That is exactly what is happening if you have live chat on your website and the chat operator is unable to respond to the invite. An OFFLINE message on your dealership website may not be ideal, but at least you are telling them you can’t…

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Added by Big Tom LaPointe on May 27, 2014 at 9:00pm — No Comments

Google Analytics: Naming for Unique Visits and Visits CHANGED

In case you missed it, Google Analytics announced an update on its blog that drastically changed some of its terminology, as well as how data from apps is compiled. 

'Visits' are now called…

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Added by Big Tom LaPointe on May 22, 2014 at 9:03am — 1 Comment

WardsAuto releases its 2014 eDealer 100 for tablet / iPad app

Congratulations to the nation's top dealers for making this list of top internet sales departments.

There are many perennial contenders and some new faces, as well. Chapman Automotive Group's internet unit (Chandler, AZ), Jim Ellis Atlanta's internet unit, and Dave Smith Motors (Kellogg, ID)…

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Added by Big Tom LaPointe on May 14, 2014 at 7:00am — 4 Comments

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