Automotive Digital Marketing

Professional Community for Car Dealers, Marketing, Advertising and Sales Leaders

Loading... Be Patient!

All ADM Blog Posts Tagged 'service' (524)

Cut The Cord On Third-Party Data

Like any sales company, dealerships want to get their messaging and advertisements out to as many people as possible. It’s historically been a numbers game: throw as much as you can at a wall and see what sticks.

 

That is no longer the case.

 

Customers expect more personal interactions, and targeting the wrong customer is more…

Continue

Added by Dean Martin on April 25, 2019 at 7:24am — No Comments

When it Comes to Sales & Service, Don't Be A Zombie!

We have all heard of the ABCs of Sales (Always Be Closing), but I would like to turn that around to Customer Service – Always Be Considerate!

If you…

Continue

Added by Veronica Dunford on April 24, 2019 at 6:00am — No Comments

Recall Masters Appoints John Dunning as President

Automotive Recall Solutions Innovator Adds Industry and Technology Leader to its Executive Team

April 23, 2019, Laguna Hills, CA – Recall Masters, Inc., the leading provider of automotive recall news, data, training, and communications, today announced the appointment of…

Continue

Added by Dan Beres on April 23, 2019 at 7:36am — No Comments

Hyundai based workshop manual publications now added to inventory

SINGAPORE, Singapore [21st April 2019]: All Car Manuals Hyundai based workshop manual publications now added to inventory

All Car Manuals today extended their range of factory service manuals for Hyundai vehicles, adding 11 new vehicle models to their range of offerings.

All Car Manuals has been an…

Continue

Added by David Anderson on April 21, 2019 at 4:19am — No Comments

3 Innovative Recall Tactics

Many dealers struggle with getting customers to bring their vehicles in to take care of recall issues. The fact that the average recall completion rate is around 75 percent, tells us that standard recall marketing campaigns aren't as effective as they could be.

 

Your customers either aren't getting the message, or they set it aside and forget…

Continue

Added by Scot Eisenfelder on April 19, 2019 at 7:57am — No Comments

It’s All About Timing: Effective Service Customer Communication

Notifying customers when they are due for service is an obvious—yet crucial—part of any dealer’s marketing strategy. Unfortunately, not all notifications get the same results. Many well-intentioned efforts are too little, too late, and don’t have a solid strategy. And breaking through to…

Continue

Added by Jeff Giere on April 18, 2019 at 7:00am — No Comments

Can You Hear Me Now?

One of the biggest obstacles many dealership service departments encounter is contacting and communicating with their customers. This is not only a problem with recall customers, but with all service customers in general. And failure to communicate can easily…

Continue

Added by Dan Beres on April 16, 2019 at 7:35am — No Comments

Road Trip! How to Get Your Car Ready for Extra Driving Time

Taking a road trip across the great country of Australia can be a fun experience for you and the family. However, you always want to do your proper preparations beforehand to ensure that you have a safe road trip. Here are a few tips that will ensure that your car is ready to hit the road and keep you safe along your journey, no matter how long.

Take Time to Check Your…

Continue

Added by Brooke Chaplan on April 15, 2019 at 2:18pm — No Comments

Customer Loyalty: Playing the Long Game

How long does it take to build customer loyalty? It might start with a great sales experience, but if a customer feels like they've been taken advantage of in the sales process, it will be hard convincing them to come back for service. True customer loyalty is built over a period of…

Continue

Added by Courtney Evans on April 5, 2019 at 6:00am — No Comments

How To Speed Up Service Transaction Time

When you buy something online, checkout can take mere seconds. And chances are good that your credit card was saved from previous transactions, meaning you just have to click the checkout button and your…

Continue

Added by Dean Martin on April 4, 2019 at 6:30am — No Comments

Expand Service Department Reach & Volume with Customer Convenience, Transparency & Feedback

Many businesses focus on improving customer convenience as a means to expand their reach and volume of commerce. It’s not just Internet companies such as Amazon, but some of the most substantial brick and mortar chains, including Wal-Mart, Costco, Best Buy, Office Depot and several major grocery store chains.…

Continue

Added by Ujj Nath on April 3, 2019 at 7:00am — No Comments

The Sales-to-Service Handoff Can Translate to Serious Revenue & Loyal Customers

Hidden profit opportunities exist throughout most dealerships. Whether those opportunities present themselves through service customers migrating to sales or sales customers that become service customers, all can lead to increased revenue and building relationships with your customers. Many dealers, however, don't incentivize those handoffs, so these episodes…

Continue

Added by Chris Miller on April 1, 2019 at 7:28am — No Comments

Make That Incoming Call Your Next Sale

As countless studies will attest, the effectiveness of…

Continue

Added by Dean Martin on March 29, 2019 at 7:00am — No Comments

Takata Strikes Back with a Vengeance

I realize that we’re all probably sick of hearing about the Takata airbag recalls. Take a deep breath because it’s not over yet!

As faulty Takata airbags have caused one of the largest recalls in history, endangering millions of lives, most of us assumed that all the makes and models…

Continue

Added by Chris Miller on March 21, 2019 at 7:00am — No Comments

DealerBuilt Partners with ParkerGale Capital to Further Company Growth & Innovation

With increased capital & resources DealerBuilt will further improve customer service & accelerate release of in-demand technologies including F&I e-signature platform and ceDMS

Mason City Iowa, March 18, 2019 -- DealerBuilt, a…

Continue

Added by Michael Trasatti on March 18, 2019 at 7:00am — No Comments

Taking on Tesla: Key Brand Insights To Power Your Sales

Tesla has been dominating the electric vehicle market, but it’s now positioning itself as a top contender in the premium vehicle sector as well. In a recent press release, Tesla touted its Model 3 as the best-selling passenger…

Continue

Added by Jeff Giere on March 14, 2019 at 7:30am — No Comments

When it Comes to Technicians, Dealerships May Need a Bigger Boat

In my last blog, Technicians are the Key to Dealerships’ Future, I discussed how the race to acquire technicians may just be outweighed by the difficult task of retaining the ones…

Continue

Added by Chris Miller on March 7, 2019 at 7:30am — No Comments

4 Car Parts You Can Inspect on Your Own

Owning a vehicle can be an expensive experience for some individuals. If a vehicle isn't maintained on a regular basis, the odds of a breakdown increase significantly. Fortunately, there are a number of steps that vehicle owners can take to improve the reliability of their vehicle. The following guide provides four simple tips for maintaining a vehicle.

Oil and Fluid Levels

It's important to check oil and vehicle fluid levels on a regular basis. In most cases,…

Continue

Added by Emma Sturgis on March 6, 2019 at 8:42am — No Comments

How to Remove Friction from the Service Drive

Does your service department software remove friction for your customers but add friction for your staff? Perhaps that is why we see so many software companies come and go in this industry.

 

With today’s transformation from a dealership-centric focus to one that is…

Continue

Added by Ujj Nath on February 22, 2019 at 7:00am — No Comments

Car Workshop Manuals: How important are they?

When cars breakdown, most of us become thunderstruck for two main reasons, the first reason is the fact that we become immobile and secondly we fret about the cost of repairing the vehicle which more often than not puts a dent in our bank account.

Well, although the fact remains true that sometimes we have but no choice, but to go to a mechanic to get things fixed, there are times when we could actually do the repairs or even regular services by ourselves that would…

Continue

Added by David Anderson on February 21, 2019 at 8:00am — No Comments

Monthly Archives

2019

2018

2017

2016

2015

2014

2013

2012

2011

2010

2009

2008

2007

1999

Automotive Professional Network and Resource Exchange for Car Dealers, Managers, OEM and Marketing Practitioners seeking Best Practices.

ADM Sponsor

Please Consider Automotive Marketing Professional Community Sponsors

ADM Badge

Loading…

Based On Your Interests...

ADM Consulting, LLC

Onsite/Offsite Combination ADM Consulting, LLC Professional Services
Select the maximum monthly investment you plan to make
$USD
Sign up for

Automotive Marketing Tools

Get ADM Toolbar

Click here to take the ADM Member Survey

Getting too many emails from ADM? Click mailbox below to control which types of alerts and updates you are sent......


Instagram

Top Automotive Marketing Forum Discussions

1. Best VPN

Posted by Christie on March 22, 2019

Share the Best Content w/AutoMarketing Community

© 2019   Created by Ralph Paglia.   Powered by

ADM Badges  |  Report an Issue  |  Terms of Service