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All ADM Blog Posts Tagged 'repair' (201)

When it Comes to Technicians, Dealerships May Need a Bigger Boat

In my last blog, Technicians are the Key to Dealerships’ Future, I discussed how the race to acquire technicians may just be outweighed by the difficult task of retaining the ones…

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Added by Chris Miller on March 7, 2019 at 7:30am — No Comments

How to Remove Friction from the Service Drive

Does your service department software remove friction for your customers but add friction for your staff? Perhaps that is why we see so many software companies come and go in this industry.

 

With today’s transformation from a dealership-centric focus to one that is…

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Added by Ujj Nath on February 22, 2019 at 7:00am — No Comments

Car Workshop Manuals: How important are they?

When cars breakdown, most of us become thunderstruck for two main reasons, the first reason is the fact that we become immobile and secondly we fret about the cost of repairing the vehicle which more often than not puts a dent in our bank account.

Well, although the fact remains true that sometimes we have but no choice, but to go to a mechanic to get things fixed, there are times when we could actually do the repairs or even regular services by ourselves that would…

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Added by David Anderson on February 21, 2019 at 8:00am — No Comments

What to Check First When Your Car Won’t Start

Dealing with a car that won’t start can be an incredibly frustrating experience. At the same time, it is something that virtually every driver will have to deal with on occasion, which makes it essential that you know what steps to take whenever you find yourself in this situation. Luckily, you don’t need to be a mechanic to troubleshoot this issue as most of the time the problem…

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Added by Brooke Chaplan on February 14, 2019 at 12:15pm — No Comments

Technicians are the Key to Dealerships’ Future

Service departments account for and absorb most of a dealership’s losses in sales and fixed expenses. That is not going away anytime soon. With new car front-end grosses declining, most dealerships will increasingly rely on service business to, well, stay in business.

 

The problem isn’t a lack of service business, but a shortage of qualified…

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Added by Chris Miller on February 12, 2019 at 7:36am — No Comments

3 Car Repairs that You Can’t Put off without Consequences

Most of us rely heavily on our cars on a daily basis. Taking your car into the shop to get it repaired can be a time-consuming hassle, but if you don’t get certain repairs taken care of quickly, they can quickly escalate into more costly repairs as well. While there are some repairs you can put off indefinitely, there are some repairs you want to have done as soon as possible to prevent…

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Added by Brooke Chaplan on February 7, 2019 at 2:57pm — No Comments

5 Processes that Drive Service Profits

As front-end margins continue their decline, dealers are more reliant than ever on fixed ops revenue. Fortunately, the opportunity to maximize service revenue has never been greater for dealerships.

 

In the last decade auto sales have boomed. Factory maintenance programs are driving more initial service visits. Increased CPO sales are creating…

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Added by Scot Eisenfelder on February 1, 2019 at 7:24am — No Comments

myKaarma to launch service@home™ at 2019 NADA Show

service@home™ extends service department access to meet the demands of today’s busy customers

LONG BEACH, Calif.,-- January 24, 2019…

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Added by Ujj Nath on January 25, 2019 at 8:00am — No Comments

Turning Recalls from Trash to Treasure

In a twist of irony, I’ve come to realize what consumers and dealerships have in common when it comes to vehicles recalls – assessing how important they are. Every day I work with dealerships throughout the nation, trying to get them to understand that recalls are not only about vehicle safety but also about an opportunity to engage consumers at their moment…

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Added by Chris Miller on January 21, 2019 at 7:08am — No Comments


Vendor
How Failing to Train Service Advisors Affects Profitability

All too often, dealers are hesitant to make an investment in training new and Preowned salespeople because turnover in the sales department can be as high as 70 percent according to NADA. Service, however, has always been most dealership’s foundation for profitability. That’s where the phrase “service absorption” comes from.

 

For the most part,…

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Added by Andy Church on January 18, 2019 at 7:07am — No Comments

How to Grow Loyalty with Service Marketing

For car dealers, the opportunity to create loyal customers might start with a sale, but true loyalty is created in the service department. According to a 2017 IHS Markit study, the average length of car ownership is nearly seven years. That's a long time to maintain a relationship with someone until the next sales cycle.

 

So, the focus must be…

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Added by Courtney Evans on January 4, 2019 at 7:20am — No Comments

3 Things You’ll Need When You Restore Your Classic Car

The hard work you put into restoring your classic car can only be matched by the pride you feel when you finally get to show off the finished product. Of course, to be able to show it off effectively, there are a few important things you’ll need. Without these, while you can still enjoy your car for yourself, it will be hard to spread that enjoyment to…

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Added by Brooke Chaplan on December 26, 2018 at 4:44pm — No Comments

The Growing Used Vehicle Market May Be Great for Consumers

According to a recent article in Automotive News, investors and car dealers have shifted their focus to the…

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Added by Chris Miller on December 26, 2018 at 6:30am — No Comments

Got Squeaky Brakes? 4 Ways to Determine the Cause

Brakes refer to tools that are responsible for the motions that are associated with cars. If you want to pause a car in motion, you can rely on your brakes. If you want to make it run slowly, you can rely on them all the same. If your vehicle’s brakes are squealing and making unusual sounds out of nowhere, you should zero in on the problem as soon as…

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Added by Rachelle Wilber on December 17, 2018 at 2:04pm — No Comments

For a Profitable Service Department, Don’t Get Tired of Tires!

91% of service customers defect once they are out of warranty, and those are a dealership’s most profitable customers. What can your dealership do to help retain these valuable customers?

 

Tire sales can easily distinguish your dealership from its competition and decrease defection, but only if they are promoted and sold differently than how…

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Added by Brett Sutherlin on December 17, 2018 at 7:21am — No Comments

Car Costs: How to Save Money on Major Repairs

Even when drivers take all necessary steps to maintain their car in great condition, repair issues can develop. These repairs may be linked to an auto accident, excessive wear and tear or other situations. Regardless of why your vehicle requires repair work today, you understandably want to save money on this project while ensuring fast, quality results. By following several thoughtful steps,…

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Added by Brooke Chaplan on December 6, 2018 at 5:04pm — No Comments

Five Videos Every Service Department Needs

As more dealers turn to fixed ops to grow profits, it's important not to overlook the power of video. Video is a great tool for building customer trust because it allows you to address the perception that dealerships charge too much or try to sell customers unnecessary repairs.

 

An effective video marketing strategy for your service department…

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Added by Timmy D. James on December 5, 2018 at 7:15am — No Comments

What to Look for in a Vehicle Repair Service before Pricing

The cost of vehicle repairs can be overwhelming in some cases, so it makes sense for drivers to compare prices when selecting an auto repair center. While service costs are critical to your overall repair experience, there are several other factors that should receive your attention as well before deciding which auto service center to use. As you search for an auto repair shop…

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Added by Brooke Chaplan on November 16, 2018 at 2:30pm — No Comments

As Safety Value Increases, So Do Repairs

Technology that helps safeguard…

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Added by Chris Miller on November 13, 2018 at 6:37am — No Comments

Repairing the Car: 4 Components That Wear out Quickly

Do you wonder what will go wrong with your car next? By knowing the components that wear out the fastest, you can anticipate which repairs you have coming up. Advance Auto Parts offers drivers an online guideline for severe and routine maintenance. To find out which category your vehicle fits into click…

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Added by Anica Oaks on November 5, 2018 at 9:34am — No Comments

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