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All ADM Blog Posts Tagged 'repair' (201)


Influencer
Make your Service Department the Cinderella Story

In most dealerships, the sales department is typically seen as the favorite child, despite the fact that it’s typically the service department that does all the heavy lifting and keeps the house in order. Because of that, sales is usually where new technologies, website widgets, leads and other digital expenditures are…

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Added by Tony Orlando on December 28, 2015 at 6:34am — 1 Comment

Is RedCap the Answer to Increased Service Revenue & Customer Satisfaction?

A recent article in Automotive News highlighted a start-up seeking to help dealers offer loaner cars and delivery/pick-up services without the additional expense of staff. RedCap Automotive…

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Added by Chris Miller on December 18, 2015 at 5:30am — No Comments

New Report Illustrates Proposed Legislation’s Huge Impact on Trade Values

In a newly released report conducted by J.D. Power and commissioned by the National Automobile Association, trade-in value reduction due to proposed legislation could have significant financial impact on both dealers and consumers.…

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Added by Chris Miller on December 4, 2015 at 5:06am — No Comments

Will the NHTSA Allow Independents to Perform Recall Repairs?

While consumers regularly patronize independent repair facilities, dealers have always been able to rest assured that any recall repair work would remain in their hands. However, according to …

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Added by Chris Miller on November 6, 2015 at 5:09am — No Comments

Want to Triple Recall Work in your Service Department?

Recall campaigns can easily be one of the most lucrative service opportunities. Sadly, however, most dealers only reach about a third of the potential recall customers in their area. This is because they simply comb through their DMS and any information received from the factory for owners in their PMA.…

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Added by Chris Miller on September 16, 2015 at 5:30am — No Comments

Recall Fatigue: The Time to Act Is Now

The National Highway Traffic Safety Administration has been battling with lawmakers in an effort to gain additional funding in order to handle – amongst other things – the 33.8 million Takata airbags recalled. In the most recent hearing, the NHTSA Administrator, along with several senators provided…

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Added by Chris Miller on July 10, 2015 at 5:30am — No Comments


Influencer
Car Buying Trends Show Service Is the Future of Dealerships

No one doubts the average age of vehicles on the road has gone up. The current average vehicle is 11 years old and trends in consumer purchases indicate this statistic isn’t going to change any time soon. In fact, indicators suggest average vehicle age might increase.

 …

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Added by Richard Holland on June 4, 2015 at 5:30am — No Comments

Once The Recall Repair Is Done, What Are You Doing To Keep The Customer?

You made the commitment to capture more recall work. You’ve done your due diligence by notifying your customers. You’ve obtained lists of in-market customers subject to recalls that haven’t been to your dealership before, and reached out to them.

You’ve spent the time and energy to really saturate…

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Added by Chris Miller on June 3, 2015 at 5:00am — No Comments

7 Critical Auto Repair Marketing Strategies

Some time ago I interviewed shop owners about the most critical marketing strategies for their shop.  Here are their answers.  I think you’ll find this info valuable. Let me know if I missed any. (FYI: Part of this was posted as an article on Repairpal.com).

1.  Be Referable

“Show up on time, do what you say you’re going to do. Say please and thank you and finish what you start. Those are what I call the four rules for being referable.” -Dave Riccio,…

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Added by Wendy Kenney on May 21, 2015 at 8:00am — No Comments


Influencer
Who Owns Your Cars? Automakers Say They Do

The Digital Millennium Copyright Act is a law enacted in 1998, enforced and administrated by the U.S. Copyright Office. Every three years, the U.S. Copyright Office is tasked with holding hearings to determine what new technology should, or should not, be exempt from copyright laws. According to…

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Added by Richard Holland on April 30, 2015 at 5:00am — No Comments

Why you should get your car serviced at Perth Swedish Auto

Perth Swedish Auto has created a name for itself following the quality services which they offer clients from all over Australia. The company deals in car repair services and servicing. If you happen to be in Australia, or Perth, to be specific, you can take advantage of the services which this reputed company has to offer. Here are some of the reasons why you should get a hold of their experts.

Perth Swedish Auto offers a wide range of repair and servicing services for people with…

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Added by Merry Gomes on July 8, 2014 at 4:02am — No Comments

How specialized auto repair centres can be of great help

Why should you identify a reliable and reputed car repair company service provider? The number of vehicle owners is getting bigger and bigger every day and the car industry can undoubtedly be described as one of the rapidly developing industries in the world. Cars play an important role to increase the mobility of the people. Purchasing a car has become a hassle free process in these days because of the availability of different types of loans and maintaining the car has also become quite…

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Added by Merry Gomes on July 8, 2014 at 3:30am — No Comments

A hands-on guide to maintain your Audi

Amongst the oldest automobile manufacturing companies in Germany, Audi boasts of a fascinating history and legacy that sets it apart as a leader in world auto manufacturing. For all the car connoisseurs, it has always been one of the most desirable possessions and special care is taken when it comes toAudi’s repair and maintenance by all its proud owners. Here is a hands-on guide that enables you to take care of your Audi and maintain its value for a long time to come.…

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Added by Merry Gomes on July 4, 2014 at 4:11am — No Comments


Influencer
Why Employee Retention in Service Is More Important Than Ever

A recent Automotive News article covered the decrease in trained automotive service technicians graduating from vocational schools. Not only are the vocational schools producing fewer graduates in the…

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Added by Richard Holland on May 22, 2014 at 4:01am — No Comments


Influencer
You Get What You Pay For: A Customer’s Service Nightmare

There’s one thing that all auto franchises have in common when it comes to service: battling independent auto shops.

I’m fairly certain that not a day goes by when you have either a customer on the phone or in person who is price-shopping you with an independent. There are many ways to build value in…

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Added by Richard Holland on February 6, 2014 at 7:00am — 1 Comment


Influencer
Tesla Demonstrates How OEMs Could Cut Into Service Revenue

Everyone in the automotive industry is familiar with Tesla’s entry into the automotive retail business.

However, not as many realize that they’re simultaneously spotlighting innovative functionality that any manufacturer could use to make automotive service easier and more…

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Added by Richard Holland on January 16, 2014 at 6:00am — 7 Comments

Bedliner For Van & SUV Interiors

Spray on Bed Liner with a Low Cost Startup Ideal for Automotive applications,

QWIK Liner is a permanently bonded a protective barrier between your vehicle and the outside environment, protecting your investment from rust, dents, scratches, and chemical corrosion.Unlike drop-in liners that promote payload slippage, and allow moisture and dirt to get trapped underneath causing rust and corrosion, QWIK LINER sets in seconds, conforming to every curve of your vehicle for immediately use.…

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Added by qwik on March 6, 2012 at 3:00am — No Comments

The Evolution of the Windshield

 

 

Windshields first appeared around 1905 and at that time all windshields were made of glass. The glass windshields however proved to be a nuisance when it came to passenger safety, since the glass shattered into sharp pieces during accidents and ended up injuring the passengers. These injuries led to many lawsuits against auto manufacturing companies that led to huge losses.…



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Added by Auto Glass Authority on February 16, 2012 at 12:35am — No Comments

Auto/Mate Upgrades Automated Dispatch and Electronic Repair Order Functions in Fixed Operations Module

CLIFTON PARK, N.Y. – February 13th, 2012 – Auto/Mate Dealership Systems (http://www.automate.com) announced today it has added Automated Dispatch and Electronic Repair Order (RO) functions to the Fixed Operations module in its dealership management system (DMS) software. The upgrade is a complete overhaul of the previous dispatch system, enabling hands-free, customized and flexible dispatching along with a more open electronic RO system…

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Added by Mike Esposito on February 13, 2012 at 9:32am — No Comments

World’s Biggest Classic Car Collection is in Las Vegas!

The world's largest, finest and best classic car collection and showroom is actually located inside the Imperial Palace casino in Las Vegas. At the exotic and glamorous Imperial Palace, over 100 million dollars worth of classic vehicles are currently on display to the public and a big surprise here, many of these vintage museum quality automobiles are actually for sale.

Approximately 250 cars are on parade at the Imperial Palace, including…

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Added by Auto Glass Authority on January 11, 2012 at 4:54am — No Comments

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