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All ADM Blog Posts Tagged 'listen' (4)

Transforming Angry Customers into Satisfied Ones

An interesting study has been going on for the last 6 month over at Twitter. As it was increasingly seeing users use the platform for brand interactions, the company decided to see just how much of an impact those interactions had. Users were identified that had at some point interacted with a brand’s Twitter account for customer service and 14,000 were…

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Added by Paul Moran on August 28, 2015 at 5:30am — 2 Comments

Your Customers Are Talking To You. Are You Listening?

One of the key metrics to look at when gauging the health of your Facebook page is the “People Engaged” metric. This tells you how many of your pages’ fans are interacting with you, as well as those that are interacting but are not fans of your page. The higher that percentage, the more organic reach your posts will achieve. You obviously want people talking about your…

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Added by Paul Moran on June 30, 2015 at 5:30am — No Comments

Engagement Is a Two-Way Street

When considering the successful use of social media by a business, the first thing that pops into many people’s minds is quantity. Not necessarily quantity of posts, but how big their audience is. Many judge social media success by the number of fans they have on Facebook, or followers on Twitter. If that number is large and/or growing, they feel as if their efforts are a…

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Added by sara callahan on January 14, 2015 at 6:30am — No Comments

What Are You Paying Attention To? You...Or The Customer?

You know what? I can't blame you! Now days it so easy to just think about yourself and your needs when a customer comes through the door toward you. Things are so slow on the showroom floor, you might have to role play with a set of 22" chromes (but they might not talk back) or do a walk around with the receptionist! No matter what, you can't stop focusing on what is truly most important.



The customer, how you treat them, what they expect, what they're prepared for and everything to… Continue

Added by Gary May on April 5, 2009 at 1:02am — No Comments

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