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All ADM Blog Posts Tagged 'interaction' (30)


Influencer
Rules of Engagement: Helping to build your online presence

In order to build an automotive dealer’sonline presence, there are a handful of points to consider.  A recent blog on buildingyour dealership’s online presence highlighted such tips as engagement,reach and choice as valuable techniques in establishing that…

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Added by Stacy Mueller on January 6, 2011 at 11:23am — No Comments


Influencer
New Year’s Resolution? Setting Up Goals for Your Car Dealership

 

When it comes to setting up sales goals for your car dealership, there is no magic equation.

 

Some dealers use prior sales data, consider any changes in personnel and then make a reasonable guess as to how many vehicles they should sell the next month. …

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Added by Stacy Mueller on January 4, 2011 at 2:11pm — No Comments


Influencer
Building Your Dealership’s Online Presence

Before the age of the Internet, gathering information for a new vehicle required taking a look at the local paper or paging through a manufacturer’s booklet.  Driving down to your local dealership for a test drive it was something that was part of the norm.  In some of those cases, it may have necessitated a phone call to schedule an appointment to get a hands-on experience.  

 

Today’s automotive marketing efforts now open us to numerous possibilities to gather…

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Added by Stacy Mueller on December 28, 2010 at 8:17am — 4 Comments


Influencer
How Set It And Forget It Can Drive Traffic to Your Dealership

In the customer retention management field, automotive retention programs that allow for users to ‘opt-in’ for continuous updates on their vehicles serve as an important tool for automotive dealerships to drive customers into their service centers.



In fact, automotive dealerships use multiple channels of communication such as targeted direct mail, voice messaging and emails to make sure they’re always in touch Missy Jensen - DMEautomotivewith their customers. By using data… Continue

Added by Stacy Mueller on December 23, 2010 at 7:24am — No Comments


Influencer
The Power of Personal Communications in Automotive Marketing

When was the last time you were in the airport?

Did you have a lot of personal communication? Did you see people speaking with one another, laughing, conversing and seemingly having a great time?

Our guess is probably not.

Instead, you probably saw people glued to their laptops, iPhones® or smartphones.  Today’s consumers are glued to their electronic devices, constantly seeking information in an age where they must have it and have it now.

Because of the diverse…

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Added by Stacy Mueller on December 21, 2010 at 8:21am — 3 Comments


Influencer
Quality over Quantity: Creating Relevancy to Your Message

In the earlier days of direct email marketing, the line of thinking by many car dealers was to send as many messages as possible to get the consumer’s attention.  It wasn’t about the message’s relevancy, it was simply an effort to grab the consumer’s attention and say, “Hey, we’re here! Click me for more information!”   It wasn’t unprecedented, however – its predecessor direct mail marketing was often used in the exact same way.

Over time, marketers using direct mail and email have…

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Added by Stacy Mueller on December 16, 2010 at 10:02am — No Comments


Influencer
Creating Consistent Messaging Creates Meaning for Your Customers

In my last blog, we discussed how having a “hook” or theme to your direct marketing campaigns must have a“pain” or reason to motivate your customers to visit your dealership and drive sales traffic. We also discussed how your hook and pain must have a regular message for all your targeted direct mail (TDM) pieces. Each of these stories or…

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Added by Stacy Mueller on December 14, 2010 at 11:58am — No Comments


Influencer
Direct Marketing Campaigns: It’s the Little Things That Matter

When it comes to direct marketing campaigns, it’s human nature to think big. Whether it’s rolling out an email blast for an upcoming customer appreciation day or sending out a holiday themed Sales or

Service postcard, we all have a tendency to want to “wow” the recipient

with bright colors, killer graphics and an awesome call to action.



In reality,…

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Added by Stacy Mueller on November 18, 2010 at 1:23pm — No Comments


Influencer
Progress as Promised: Customer Service at the Dealership

Progress as Promised: Customer Service at the Dealership



In the past, a visit to a car dealership’s customer service department was much like a visit to the dentist: an appointment filled with long wait times and much trepidation about the results.

While there still may be some trepidation on the sticker shock of your vehicle’s maintenance bill,…

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Added by Stacy Mueller on November 4, 2010 at 12:36pm — No Comments

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