Professional Community for Car Dealers, Marketing, Advertising and Sales Leaders
All too often we get wrapped up in the finger pointing when in reality all the customer cares about is "Who's going to fix my problem?"
Once we can eliminate…Continue
Added by Veronica Dunford on March 21, 2019 at 7:30am — No Comments
A recent Automotive News article covered the decrease in trained automotive service technicians graduating from vocational schools. Not only are the vocational schools producing fewer graduates in the automotive repair field, but the training they…Continue
Added by Richard Holland on May 22, 2014 at 4:01am — No Comments
This interesting Forbes article was recently brought to my attention. Though it was published earlier last year, the message is that people's lives are still defined in great measure during their 20's, but that the current crop is in a virtual limbo due to the economy and changing lifestyles. Since our industry is tied to their success - or failure - as both clients AND employment candidates, understanding the dynamics affecting their…Continue
Added by Arnold Tijerina on October 28, 2011 at 9:16am — No Comments
Added by Arnold Tijerina on October 27, 2011 at 9:00am — No Comments
How many times, as a client, have you called your vendor for an unresolved issue, strategy, etc; and you receive a rep that has no idea on how to really grasp your reasoning of needs?
Does your service reps as…Continue
Added by Jennifer Schrader on October 21, 2011 at 9:34am — No Comments
Added by Mike Cronin on October 20, 2009 at 7:36pm — No Comments