Automotive Digital Marketing

Professional Community for Car Dealers, Marketing, Advertising and Sales Leaders

Loading... Be Patient!

All ADM Blog Posts Tagged 'customer service' (9)

How to monitor customer service

Have you ever noticed that a single interaction between your customer service representatives and customers could make or break the relationship? At the time when your customers can jump over to your closest competitor, it is critical to identify these moments and try to avert disaster.

At car dealerships, customer service must be…

Continue

Added by Thomas F. Jung on July 17, 2018 at 1:13am — No Comments

Is your receptionist costing you deals? Seven steps to handle an upset customer

"In today’s era of social media, a couple of keystrokes on a mobile phone, and hundreds hear about a company’s misstep"

Remember the quote ‘nice guys  finish last’? Whether you have a ‘nice guy’ or ‘nice girl’ answering  the phone at your dealership, the way they handle the call can…

Continue

Added by Big Tom LaPointe on November 10, 2014 at 8:53pm — No Comments

Sending Mixed Messages? Now is a good time to review your scripts

Just 'being nice', isn't enough


Hopefully you were too busy enjoying the holidays this week to see the story about the McDonalds employee resource website that told its employees to lay off fast food, lest they become fat! The restaurant giant quickly took down the site…

Continue

Added by Big Tom LaPointe on December 27, 2013 at 9:00am — 1 Comment

Client-facing employee tips from Carnegie

Is this what your staff looks like when they greet your customers?

Nearly every employee in a car dealership will interface with clients at some…

Continue

Added by Big Tom LaPointe on March 10, 2013 at 3:00pm — No Comments

Is it wrong to ask for a CSI survey?

With all the emphasis on social media and internet ratings, is there still a focus on manufacturer Customer Satisfaction Index scores?

 

In a past life, I was an integral part of one of the nation’ top GM CSI dealerships. We were careful to avoid crossing the line by…

Continue

Added by Big Tom LaPointe on February 13, 2013 at 1:30am — 9 Comments

Customer Service vs Technology: The Vendor Litmus Test

There's a trend in the automotive industry that is alarming. We hear this scenario played out almost every day and it normally manifests itself into one of two stages:

  • Stage 1: The Fresh Tech Hunter - When a dealership is tired of the limitations of their various vendors, they…
Continue

Added by J.D. Rucker on November 30, 2012 at 1:40pm — No Comments

Death of a Salesman, has the day arrived?

Let me share with you my experience, as a customer, intent to purchase a new 2012 vehicle. My name is Ernie Kasprowicz, General Manager and Partner of AutoMax Recruiting and Training, LLC. We are a company focused on staffing auto dealers with quality people within all departments and provide enhanced job skills training…

Continue

Added by Ernie Kasprowicz on March 1, 2012 at 9:34am — 28 Comments

Forget ROI, What Is Your ROE?

Word-of-mouth is gold and social media is the vessel we use to promote it, but how exactly is it accomplished? As businesses we are always looking for ways to lower the cost of acquiring new customers. It's simple economics, the lower the acquisition cost the more sales (and money) we make...simple right? Not exactly, as with most things it's…

Continue

Added by David Johnson on June 3, 2011 at 7:28am — No Comments

Monthly Archives

2020

2019

2018

2017

2016

2015

2014

2013

2012

2011

2010

2009

2008

2007

1999

Automotive Professional Network and Resource Exchange for Car Dealers, Managers, OEM and Marketing Practitioners seeking Best Practices.

ADM Sponsor

William B. Terry
Rated by Super Lawyers


loading ...

Please Consider Automotive Marketing Professional Community Sponsors

ADM Badge

Loading…

Based On Your Interests...

ADM Consulting, LLC

Onsite/Offsite Combination ADM Consulting, LLC Professional Services
Select the maximum monthly investment you plan to make
$USD
Sign up for

Automotive Marketing Tools

Get ADM Toolbar

Click here to take the ADM Member Survey

Getting too many emails from ADM? Click mailbox below to control which types of alerts and updates you are sent......


Instagram

SaveSave

ADM Professional Services
Phone Consultation
Topic or Issue:

Top Automotive Marketing Forum Discussions

2. BDC or Virtual BDC

Posted by Peter Stratton on February 26, 2020

Share the Best Content w/AutoMarketing Community

© 2020   Created by Ralph Paglia.   Powered by

ADM Badges  |  Report an Issue  |  Terms of Service