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All ADM Blog Posts Tagged 'customer' (766)

The Step You Cut Out In 2009...Might Be You

Fact is, more often than not, when you cut corners in sales the one that is affected most is you. It is also a fact of business life that we're replaceable, as I've experienced myself. Why is it then that most people don't typically go the extra mile, especially when it is so needed?



This is not to say that there are not plenty of go-getters out there. Today it is critically important to think about making the most of every opportunity, especially with fewer prospects and less… Continue

Added by Gary May on January 2, 2009 at 12:34am — No Comments

Stay In The Driver's Seat and You'll Put More In Theirs

When it comes to the selling of cars today, it's not any easy task. Compared to the past twenty plus years, the cake walk has slowed to a drunk crawl. So what allows some folks in the 'Internet' sales world to deliver 15, 20 or even 25 and more per month? Control.



Staying in the driver's seat is not about dominating a conversation (or having a monologue with a prospect in front of you) or barely raising above a whisper for the fear of the person leaving the lot. Control is first… Continue

Added by Gary May on December 27, 2008 at 1:20pm — No Comments

If You're Living By Service...Don't Die By Service

We don't touch on service much here...time for a little breather!



More dealers than ever are floating (or simply sinking slower) on the revenue from their service department. This trend should be supported with an overwhelming conviction to completely satisfy customers. The risk is just too large to lose clients both on the front and the back end of the store.



Things being what they are, it should come as no surprise that achieving such a goal is as far away as the next 20… Continue

Added by Gary May on December 10, 2008 at 10:06pm — No Comments

Tear It Apart and Rebuild It...Better

Most of us who have spent any amount of time in sales realize that our database/contact/Rolodex carries an incredible amount of value, in many cases more than our skills or abilities. With the prevalence of CRM and other database software, many believe that the job is done. Nothing can be further than the truth.



Today it's more important than ever to continually tear down the client database and make sure it delivers the most value and revenue possible. Auto retailers are notoriously… Continue

Added by Gary May on December 8, 2008 at 10:36am — No Comments

Week At IM@CS: Chats With The Industry

With more focus on the bottom line and getting more out of every dollar, it's more important to know that your suppliers are working for you. Here's some that understand that:



Time Highway: Karen Dillon knows what it takes to deliver a value, but she also knows how to stay relevant. Things at many dealers in the country are being held together by 'service glue'. With Time Highway's UI and ease of having customers book their own appointments online in real time, Check it out at… Continue

Added by Gary May on November 17, 2008 at 7:34am — No Comments

Multi-Platform Ads Boost Effectiveness Of Campaigns: Impact Extends Beyond Reach To Customer Behavior

Multi-Platform Ads Boost Effectiveness Of Campaigns: Study Shows Impact Extends Beyond Reach To Customer Behavior. Advertising on multiple platforms results in a significant increase in a campaign's conversion rate, namely the percentage of consumers exposed to ads who actually purchase the product or service being advertised, according to a study released Tuesday by Integrated Media Measurement.



Integrated Media issued… Continue

Added by Ralph Paglia on June 25, 2008 at 10:00pm — No Comments

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