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Big Tom LaPointe's Blog Posts Tagged 'chat operators' (2)

Don’t kill car deals with chat or text

The concept of dealer staff selling cars with chat and text is simple. Answer the chat requests when a shopper is on the website and start selling a car, right? Not so fast. As with many facets of putting a car deal together, there is a significant amount of art and science required for…

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Added by Big Tom LaPointe on February 27, 2017 at 3:39pm — No Comments

Not responding to chat requests is like eternal phone hold

What if your receptionist answered the phone and just put people on hold, never to return and handle their call? That is exactly what is happening if you have live chat on your website and the chat operator is unable to respond to the invite. An OFFLINE message on your dealership website may not be ideal, but at least you are telling them you can’t…

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Added by Big Tom LaPointe on May 27, 2014 at 9:00pm — No Comments

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