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Big Tom LaPointe's Blog Posts Tagged 'automotive' (2)

Should your sales team handle live chat? Five critical questions to answer

“How happy are you with the way your team manages phone ups?”

As dealers look for ways to add tech to their digital marketing portfolio while controlling costs, the temptation is very strong to use in-house staff to handle live…

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Added by Big Tom LaPointe on March 20, 2016 at 11:00pm — No Comments

Storm is coming; five ways to strengthen your sales muscles

Sure, 2015 was nearly a record sales year for the auto industry, and overall, there is a year-over-year increase in sales so far in 2016, but there is a storm coming. The used car shortage which has propped up trade values for the past few years is long gone, and worse, there is a huge glut of used cars in the pipeline headed off lease. As…

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Added by Big Tom LaPointe on March 8, 2016 at 8:27pm — No Comments

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