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We have all had moments we wished we could do-over. For anyone who saw Avengers Endgame, you understand the value of "undoing" cannot be overstated. So what do we do when against our best efforts to build a strong customer-centric reputation we end up with poor ratings online?
In a slower market, our online reputation can impact be the…Continue
Added by Carol Marshall on May 1, 2019 at 7:34am — No Comments
When it comes to the Customer Experience (CX) delivered by your Service BDC, most dealers feel pretty strongly that a traditional, small Service BDC can be done well in-house, get the job done, and for a decent price. Right? Let me ask you, how high is your bar? Are you aware how much higher it could be? How do you compare your small team to centralized, or…Continue
Added by Rob Canales on July 24, 2018 at 11:30am — No Comments
Many a Service BDC has taken a wrong turn by just putting a warm body in a seat. Don’t make this mistake, your BDC agents touch more customers than anyone in your business. Here are a few pointers to keep in mind when recruiting and staffing your…Continue
Added by Rob Canales on July 13, 2018 at 3:00pm — No Comments
My #1 Real Estate Agent in Monmouth & Ocean County, NJ!
I've been working with Jennifer Gere for a while and because of this I would love to recommend her to anyone looking for new luxury home in the Central Jersey, South Jersey or the Jersey Shore area. She's a Berkshire Hathaway HomeService Realtor out of the Millstone area....very…Continue
Added by Jonathan Morales on October 21, 2014 at 9:30am — No Comments