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All ADM Blog Posts Tagged 'accountability' (22)

Why Actionable Data is Better Than Big Data

Big data has been a big theme for several years now, but many dealers still don't have a thorough understanding of what it can do for them.

I believe that's because the term 'big data'…


Added by Josh Blick on July 5, 2017 at 6:30am — 1 Comment

A Simple Way to Test CRM Sourcing by Your Salespeople

When it comes to marketing attribution, there’s one vital activity that even the most advanced algorithms and technology cannot interpret – inaccurate human input. While no CRM system can provide you with accurate marketing attribution, it contains data that is invaluable to the process. Because getting accurate data into your CRM is the first step toward attribution,…


Added by Steve White on March 29, 2017 at 7:08am — No Comments

Own Your Way to Customer Loyalty

Earning customer loyalty in today’s society is especially tricky. As almost every retailer now has a loyalty program, it’s difficult to stand out and make your customer truly feel special and appreciated. Earning loyalty isn’t simply about giving something away. It’s about creating and nurturing a relationship that builds a brand advocate who will continue to patronize your…


Added by Mike Gorun on December 30, 2015 at 7:48am — No Comments

The Follow-Up

It happens every day. You sit in your morning meetings and you review the daily log from the day before and you ask each salesperson, “What is going on with Mr. & Mrs. Smith?” And then it happens, the salesperson goes blank and gets that “deer in the headlights” look. You wait….. and nothing. Across the table there is always “the guy.” You know, the salesperson who…


Added by Kit Rogers on December 14, 2015 at 5:35am — No Comments

My Accountability Secrets Along with a Results-Driven Report for Your Use

As a dealership manager it can be difficult to get participation and buy-in from your team. During my many years as a general manager, I found that one of the simplest and most effective ways to get a team to work towards a common goal is through accountability. Accountability (when managed lightly) can create consistency, successful habits and pride in performance. I say…


Added by Joe Orr on September 23, 2015 at 4:30am — No Comments

Why Are We Rewarding Non-Accountability?

In my sessions at conferences, I discuss the importance of measuring and holding employees accountable. Doing this consistently allows you to identify your top performers, check for consistency across areas of responsibility and identify employees and/or processes that may need improvement.


Speaker, author and accountability expert, Linda Galindo, recently…


Added by Richard Holland on October 3, 2013 at 5:49am — 5 Comments

Goal setting for Automotive Salespeople

Goal setting for Automotive Salespeople


Goal setting for Automotive Salespeople

All too often in the Automotive world, we let our salespeople fend for themselves every month. There are not enough dealerships, managers or salespeople that sit down…


Added by Jim Kristoff on October 2, 2012 at 4:04am — 5 Comments

2012 is here….and your dealerships soft little underbelly is showing!!!

2012 is here……and your dealerships soft little underbelly is showing!!!


It is time to modernize your thinking and TAKE CONTROL!!


The time has come to take control of your dealership, your departments, your data and yourselves!!


It’s time to mold “old school basics” with “new school” tools and…


Added by Jim Kristoff on January 10, 2012 at 6:07am — No Comments

Holidays are a time for giving!!!

The holiday season is a great time to combine “giving” and your dealerships social media presence!


While I am sure you and your dealership have your own charities that you give to during the holidays, a sure fire way to expand your social media footprint is to contribute to the charities of your customers!


A great way…


Added by Jim Kristoff on December 19, 2011 at 1:53pm — No Comments

Are you executing your processes???

How can you make sure that the processes you have throughout the dealership are executed every time….. and with every customer?


This has been and still remains one of the toughest things to get accomplished in the dealership.


Every dealership throughout the country has their own processes and procedures when it comes to selling and…


Added by Jim Kristoff on November 10, 2011 at 9:12am — No Comments

“The formula for MAXIMUM R.O.I. in Social Media!”

There is a rather simple formula when it comes to getting the MAXIMUM return on your investment in Social Media.


It’s so simple… might overwhelm you!


And while the formula is simple…..the actual implementation is the hardest part!


The formula???????................”Embrace it”…….


That’s the ENTIRE…


Added by Jim Kristoff on November 3, 2011 at 10:44am — 4 Comments

An Automotive Leaders Profile


What does it take to succeed in today’s automotive environment?


It takes a strong leader that combines experience, knowledge, determination and a positive attitude to make a huge difference!


It requires the ability to hold everyone in the dealership accountable. Employees need to understand that it is EVERYONES RESPONSILBILITY for the success of the business!


It takes the understanding of technology and how to utilize it to maximize…


Added by Jim Kristoff on October 23, 2011 at 3:56am — 2 Comments

Service Lane Healthcare – Taking the “VITALS”

Every single time you go to the Doctor’s office, it happens.


They take your “vitals”


They check your pulse, your temperature, your blood pressure and they weigh you.


Your vitals are an indication of how your body is doing “health-wise”.


If any of the “vitals” are outside of the normal parameters, it may…


Added by Jim Kristoff on October 17, 2011 at 10:28am — 6 Comments

Armed with ALL the knowledge; customers are still SCARED!

Today’s customers have access to an abundance of knowledge.


They can get on their computer or smart phone and see what the cost of a New Vehicle is.


They can appraise their own trade.


They can see what the lowest interest rates are.


They can do side by side comparisons with vehicles they are looking…


Added by Jim Kristoff on October 13, 2011 at 6:29am — No Comments

Your own employees hate you!!!!

I know…….it’s a pretty strong title for an article.


BUT….it’s true…..


It pertains to a vast majority of car dealerships around the country!


Your own employees MUST hate doing business with you!


They take their own personal vehicles and get oil changes, tires, tire rotations, alignments,…


Added by Jim Kristoff on October 10, 2011 at 9:16am — No Comments

Customers “wear” their vehicle!

Have you ever noticed that the type of vehicle that a person buys reflects their character or lifestyle?


People buy certain vehicles for a reason!


People buy pickup trucks for work or play….and maybe a little of both!


People buy minivans mostly because they have children.


People buy sports cars mostly…


Added by Jim Kristoff on October 3, 2011 at 9:13am — No Comments

If opportunity doesn't knock, build a door!

“At first people refuse to believe that a strange new thing can be done.


Then they begin to hope it can be done.


Then they see it can be done.


Then it is done………. and all the world wonders why it was not done centuries…


Added by Jim Kristoff on September 30, 2011 at 5:00am — 2 Comments

Pre-Owned R.O.I. – Assess them - Find them – Fix them – Sell them (Part 3of 4)


(Part 3 – Fix them)



In the first part of this 4 part blog, we reviewed how to “assess” what would be your “perfect Pre-owned inventory mix”.


In the second part of this 4 part blog, we reviewed how to “find” your “perfect Pre-owned inventory mix”.


Now that we know what vehicles we are looking for and how to find them, the next step is to “fix” them.


The art of reconditioning a vehicle for…


Added by Jim Kristoff on September 28, 2011 at 7:39am — No Comments

Pre-Owned R.O.I. – Assess them - Find them – Fix them – Sell them (Part 2of 4)

(Part 2 – Find them)



In the first part of this 4 part blog, we reviewed how to “assess” what would be your “perfect Pre-owned inventory mix”.


Now that we know what vehicles we are looking for, the next step is “finding” them!


There are many places we can search to find these…


Added by Jim Kristoff on September 27, 2011 at 4:45am — No Comments

Pre-Owned R.O.I. – Assess them - Find them – Fix them – Sell them (Part 1 of 4)

(Part 1 – Assess them)


Pre-Owned vehicles are the life blood of any successful automotive dealership!


For some dealers, that don’t floor plan pre-owned vehicles, this is where a LOT of cash can be found!


So why is it that some dealers feel that the Pre-owned department takes a “back seat” to the New vehicle…


Added by Jim Kristoff on September 26, 2011 at 1:23pm — No Comments

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