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Big Tom LaPointe's Blog Posts Tagged 'Chat Operator' (2)

Another Live Chat NO-NO

As passionate proponents of an effective dealer website live chat strategy, we believe every automotive retailer can benefit from the system. But that doesn’t mean dealers should just grab some generic chat from off the shelf, otherwise they…

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Added by Big Tom LaPointe on November 19, 2013 at 10:30pm — No Comments

You at your chat keyboard? Unstaffed chat link is poison

“Where you at?” As someone trained to communicate, hearing this mauling of the English language is one of the most frustrating experiences in the history of the universe – yes, the whole universe! Probably the next most frustrating moment is clicking on a LIVE CHAT icon and having nobody home. Kind of like when your friend invites you in for a beverage and TV ballgame and didn’t…

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Added by Big Tom LaPointe on November 6, 2013 at 12:07pm — No Comments

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