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June 2013 ADM Blog Posts (163)

Social Media Doesn’t Take Weekends Off

I was having a casual conversation with a counterpart at a different automotive social media company yesterday when he asked, “Why do you guys monitor on the weekends? The dealer doesn’t care and as long as we reply on Monday, they’ll be fine.”

The discussion that ensued was long and nearly got heated. Thankfully, cooler minds…


Added by J.D. Rucker on June 30, 2013 at 5:00am — 1 Comment

Business Social Media Differs from Personal Social Media

It is always difficult when we have something that can be used for both personal and professional gain. Since many of us began using social media to connect with friends, family and like-minded people, we forget that it is not the same application for business.

Understanding that there needs to be a difference is where your success can begin. Applying…


Added by Erin Ryan on June 29, 2013 at 2:30pm — 1 Comment

The Transformation of Customer Service

Our philosophy at MPi centers on using technology to increase efficiency and generate more revenue for the dealership, while ensuring a better customer experience and an increase in customer retention. However, sometimes it’s the small things that contribute to this effort.


A recent…


Added by Richard Holland on June 29, 2013 at 6:31am — 2 Comments

Mary Meeker’s Famed 2013 internet trends: all the slides plus highlights


The waiting is over. For the second year in a row, Mary Meeker is unveiling her now famed Internet Trends report at the D11conference.

Meeker, the Kleiner Perkins Caufield & Byers partner,…


Added by Bill Cosgrove on June 29, 2013 at 4:00am — 2 Comments

Which Leads Do You Want To MISS? Why 24/7 Live Chat makes (dollars and) sense for ROI

Some say that a dealer doesn’t need overnight chat operators because their research shows that only 10 percent of dealership web traffic occurs between midnight and 8 am. They estimated that with a 3 percent chat rate that would extrapolate to only 15 chats per month with 5,000 visitors. Here’s why even if those figures are accurate, round-the-clock live chat…


Added by Big Tom LaPointe on June 28, 2013 at 11:57pm — No Comments

Automotive Future - Australia

In the ever increasing cycle of manufacturer pressure to reach a selected volume, differentiation is more important than ever. How and where is the question.


To put volume targets into context, last year VFacts recorded 1,112,032 new passenger cars, SUVs and commercial vehicles were delivered to customers during 2012 and this year Dealer targets set by the…


Added by Sair Buckle on June 28, 2013 at 9:46pm — No Comments

Google Makes Social Signals Top Factor for Organic SERP Rank

Despite Recent Algorithm Updates, Social Signals Remain Highest Correlating Factor For Organic Google SERP Rank...


Added by Ralph Paglia on June 28, 2013 at 5:38pm — 8 Comments

Gen Y - Harnessing The Power of the Loyalty Generation

Generation We, Millennials, the Net Generation, whatever you want to call them, are your biggest potential ROI asset. They are tech savvy, they grew up on it, they rely on it to perform their jobs better, they are armed with their smart phone and tablets and are researching your products and services before they buy.


The Gen Y market is…


Added by David Johnson on June 28, 2013 at 10:15am — 4 Comments

Promoting on Pinterest with a Personal Account

Papas Pinterest

For a long time, I assumed that this was a well-known technique, but after talking to some clients I realized that it’s not as common as I thought. If you have a Pinterest account (you should) and you don’t mind using it for business (you might), then you should definitely be mixing in some business-relevant posts.

Here’s the basic idea – your personal Pinterest or…


Added by J.D. Rucker on June 28, 2013 at 7:30am — No Comments

Photo Booth or No Photo Booth?

A little background on our situation...

One of my many responsibilities at our dealership is to be in charge of our new and used vehicle photos. I have a guy who works for me that handles the job well, but it falls under my purview. As we all know, we have to be on top of our photos and videos as they are the first thing that most customers see when they view our inventory. Statistics tell us that the average shopper looks at anywhere from 11-18 dealers…


Added by David Sharp on June 28, 2013 at 7:03am — 2 Comments

Jumpstart Automotive Group Post-Auto Show Roundup: Trucks, SUVs, and Alternative Fuel Vehicles Rule the Road at the 2012 – 2013 U.S. Auto Shows

Chevrolet Spark EV debuts at full speed, Toyota’s redesigned Tundra wows, and Land Rover pulls off one spectacular celebrity…


Added by Crystal Hartwell on June 28, 2013 at 12:59am — No Comments

SELL YOURSELF Video by Tom Peters is timeless wisdom

I once had a sales manager who beat us up week after week to “stick to the basics”. That is wisdom that applies to virtually every facet of sales, and this great video by Tom Peters about selling yourself is a critical key to success in the automotive business and ANY industry…

Tom's key points here:

  • You are always a…

Added by Big Tom LaPointe on June 28, 2013 at 12:09am — No Comments

Do You Want to be a “HERO OR A ZERO?”

         (Are You Ready For Battle?)

Part IV of A Business Model That’s Just Plain Bad For Business.

Do you want people who are going to tell you “What You Need To Hear” or do you want people who are going to tell you want you “What You…


Added by Bill Cosgrove on June 27, 2013 at 6:30pm — No Comments

Women: Stop Selling Sex & Sell Yourself!

A girl walks into a gas station (no, this isn’t the start of a bad joke).

Let me start again ---

I walk into a gas station wearing my…


Added by Megan Barto on June 27, 2013 at 5:30pm — 22 Comments

Networking Dos and Don'ts - Infographic

Awesome representation of networking dos and don'ts.

Added by Paul Rushing on June 27, 2013 at 8:00am — No Comments

The Easiest Way to Waste Money on Facebook

Looking at the screenshot above of the landing page that Facebook took me to when I clicked on Dodge’s advertisement in the sidebar, one might believe everything was in order. It’s not exceptionally attractive and definitely offers way too many options to be a strong landing page from a social media campaign, but at least it’s pretty compelling. The clear call to…


Added by J.D. Rucker on June 27, 2013 at 7:00am — No Comments

From the NCM Institute: Will You Take The Six-Month Challenge to Maximize Your Profits? Written By: Robin Cunningham

Written By: Robin Cunningham

Most Monday mornings I find myself standing in NCM Institute’s beautiful training facility welcoming a new class of retail automobile dealership managers who have come to Kansas City for formalized training specific to their job responsibilities. After introductions, I tell them something like: “We won’t be talking about what you think you have come here to learn until just before or…


Added by Garry House on June 27, 2013 at 5:43am — No Comments

TrueCar Sponsors Ten Full Ride AutoCon 2013 Scholarships

AutoCon 2013 Announces a Special Program Sponsored by TrueCar to Award Ten "Full Ride Scholarships" for Dealership Managers to Attend AutoCon 2013*


Automotive Media Partners, LLC is proud…


Added by Ralph Paglia on June 27, 2013 at 5:30am — 8 Comments

Does Your Dealership Need a Mobile Website?

You are not alone if your are thinking something along the lines of, “I already have a website, do I really need a mobile website?”  This is a natural reaction on many levels. The simple and fast answer to this question is, “Yes, you do need a mobile website and you need it badly.”  In this article, we will look at the reasons that you need a mobile website and why you should immediately begin taking steps to create one for your visitors.…


Added by David Farmer on June 26, 2013 at 1:14pm — 1 Comment

Follow Up on Milestones after the Sale to Keep 'em Coming Back

It may sound mundane and even foolish to publish this article.  However, after the sale follow up is where the real money is made, in both sales and service.  We all know that.  If we keep our customers coming back and speaking well of us then everybody in the equation wins.

Here are some tips on keeping customers engaged after the sale:

I.  Contact them on birthdays but not the car's birthday -

One of the most successful sales people I know can be heard singing…


Added by Paul Rushing on June 26, 2013 at 10:25am — 1 Comment

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