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ALBANY, N.Y. – March 18, 2019 – Auto/Mate Dealership Systems today announced that its 2019 National Customer User Summit will be held Wednesday, October 23 - Friday, October 25 in Nashville, TN. Additionally, Auto/Mate has issued a call for sponsorships from Open/Mate partners and other industry vendors. The User Summit spans three days and offers Auto/Mate customers the opportunity to network, attend in-depth training…Continue
Added by Mike Esposito on March 18, 2019 at 5:15am — No Comments
Having your own car comes with several benefits. You can go wherever you will in your own comfort. Not only is that but having your own car an asset to your possessions. Not everyone is blessed with the chance of buying a car for themselves. After all, cars are pretty expensive. However, this shouldn't take away the chance of experiencing what it feels like to have a car. Many tender moments of your life would require you to have a car.…Continue
Added by shiftcarrental on March 17, 2019 at 6:54am — No Comments
I would like to invite everyone to attend the 10th annual Innovative Dealer Summit being held March 26-27th, 2019 in Denver Colorado.
The Innovative Dealer Summit is the definitive management education forum for dealer principals, senior dealer managers and all management. It addresses the most pressing sales, profitability, technology, best practices, social media and other emerging…Continue
Added by Arnold Tijerina on March 16, 2019 at 4:34pm — No Comments
One of the biggest benefits of an omnichannel marketing strategy is the ability to deliver the right message to the right person at the right time. In this blog, I'm going to focus on the "right person" part of this equation.
If your goal is retention marketing and building customer loyalty, of course it's always best to market to the…Continue
Added by Scot Eisenfelder on March 15, 2019 at 7:41am — No Comments
A few days ago, I wrote about the Fundamental Attribution Error. It’s when people place the motives for behavior on an individual’s character even though the environment is likely the most important driver
Added by Jim Flint on March 15, 2019 at 7:27am — No Comments
Tesla has been dominating the electric vehicle market, but it’s now positioning itself as a top contender in the premium vehicle sector as well. In a recent press release, Tesla touted its Model 3 as the best-selling passenger…Continue
Added by Jeff Giere on March 14, 2019 at 7:30am — No Comments
Just about every technology company in the automotive space is working hard to produce pieces of the digital retailing puzzle to facilitate a better customer experience. But many are focused solely on crafting a solution that allows the customer to complete the car-buying transaction online -- from start to finish.
Dealerships should certainly…Continue
Added by Michia Rohrssen on March 14, 2019 at 7:19am — No Comments
Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. …Continue
Added by Black Book on March 12, 2019 at 7:51am — No Comments
Many dealerships reap the benefits of employing staff that speak fluent Spanish for the simple reason that an increasing number of Spanish speakers frequent today’s dealerships for both sales and service. Language barriers can be a problem when it comes to service recommendation upsells or relaying the value of a vehicle, its…Continue
Added by Brett Sutherlin on March 12, 2019 at 7:33am — No Comments
A decade ago we fought through an economic recession that drove an automotive depression. Dealers across the nation refashioned their business models as Internet departments developed into Internet dealerships.
Much time, energy, and teeth-gnashing abounded as old-school met new-school and an industry that can be decades behind in technology…Continue
Added by Jim Flint on March 12, 2019 at 7:19am — No Comments
In today’s digital world, if you want your audience to hear your message, it’s crucial to stand out among the flood of marketing communications hitting them at every turn. But all too often, marketers use a “one size fits all” mentality, sending messages on a standard interval without taking into…Continue
Added by Jeff Giere on March 8, 2019 at 7:00am — No Comments
In my last blog, Technicians are the Key to Dealerships’ Future, I discussed how the race to acquire technicians may just be outweighed by the difficult task of retaining the ones…Continue
Added by Chris Miller on March 7, 2019 at 7:30am — No Comments
It's important to protect your legal compensation rights after being injured in a car wreck so you won’t pay for someone else's negligence. Going it alone to get the money you need to pay medical bills, replace lost income, compensate for pain and suffering, and for other legitimate damages is a long-shot. On the other hand, an attorney who knows all the details of calculating,…Continue
Added by Terry Bryant on March 7, 2019 at 5:30am — No Comments
Do you believe your dealership is safe from phishing attacks? Here are two actual incidents that occurred at dealerships as a result of successful phishing attacks.
One day a salesperson at a Ford dealership received an email. The subject line read: RE: 2015 Ford Focus. The email appeared to be from a customer who was replying to an email that was originally sent from the dealership.
The email read something like this: “Please consider these changes and let me…Continue
Added by Erik Nachbahr, CISSP on March 7, 2019 at 4:39am — No Comments
2019 Women’s Car Buying Report at Top 7 US Auto BrandsContinue
Added by Anne Fleming on March 6, 2019 at 6:30am — No Comments
Late Start to the Spring Selling Season Perhaps Pulling Down the Index Early in 2019
Black Book, a division of Hearst that provides industry-leading used vehicle valuation and residual value forecast solutions, released its Used Vehicle Retention Index for February (114.5), a -0.8% change from January (115.4). The Index has also fallen -1.0% over the last twelve months.…Continue
Added by Black Book on March 6, 2019 at 6:26am — No Comments
Added by Ralph Paglia on March 6, 2019 at 1:30am — No Comments
According to media reports recently, Tesla is preparing to launch leasing products for its Model 3 electric sedan in order to boost demand. Currently, the cheapest Tesla Model 3 costs $42,900 before any incentives are factored in. That's still a far cry from the $35,000 entry price that many Model 3 intenders have been waiting for, but we'd…Continue
Added by John Sternal on March 5, 2019 at 11:16am — No Comments
Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. Click here to download the full…Continue
Added by Black Book on March 5, 2019 at 8:00am — No Comments
There are two routes to achievement in your…Continue
Added by Todd Smith on March 5, 2019 at 7:00am — No Comments