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Richard Holland AutoPoint: Recommend

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Doug Silvester commented on Richard Holland's blog post Service Departments Need Tune-Ups Too

"Richard, Shadowing in every department as you're suggesting is something I do to evaluate the processes of dealers on a regular basis, not only to ensure good CSI practices, but to evaluate their work loads for overall task and technicalities.…"

Nov 11, 2015

InfluencerRichard Holland posted a blog post

Service Departments Need Tune-Ups Too

The service department tends to be the busiest place in a dealership, and service managers must stay in tune with what’s going on. While meetings and discussions can be useful, at times they only result in vague ideas the service staff never acts upon. Just like in any organization, a service department is only as good as its…See More

Jun 25, 2015

1 Comment 2 Likes

InfluencerRichard Holland posted a blog post

The Pursuit of Happiness: Creating Engaged Employees

Today's market dictates that to succeed as a dealer, you have to create a great customer experience. You have to provide value and give the customer a reason to come back. A great customer experience is now one of the strongest value propositions any dealership can use to increase customer loyalty and retention. Dealerships are…See More

Jun 18, 2015

0 Comments 0 Likes

Tony Rehn commented on Richard Holland's blog post Service Dilemmas: What Would You Do? The Results

"Honesty and integrity with every word you speak and every action you take"

Jun 14, 2015

InfluencerRichard Holland posted a blog post

Service Dilemmas: What Would You Do? The Results

In a previous article, I provided two very real scenarios that occurred right before Memorial Day weekend and asked readers how they would have handled them. For convenience, I’ve repeated the scenarios again with the actual outcomes…See More

Jun 11, 2015

1 Comment 2 Likes

InfluencerRichard Holland posted a blog post

Car Buying Trends Show Service Is the Future of Dealerships

No one doubts the average age of vehicles on the road has gone up. The current average vehicle is 11 years old and trends in consumer purchases indicate this statistic isn’t going to change any time soon. In fact, indicators suggest average vehicle age might increase. …See More

Jun 4, 2015

0 Comments 0 Likes

InfluencerRichard Holland's blog post was featured

Service Dilemmas: What Would You Do?

Every dealership has seen this customer—the one who demands to be reimbursed for damage they claim happened while the car was in the dealership’s care, or because of faulty service work. You might find it challenging to deal with these customers, especially when you don’t believe your team is at fault. So what is the best way to…See More

May 28, 2015

0 Comments 1 Like

InfluencerRichard Holland posted a blog post

Service Dilemmas: What Would You Do?

May 28, 2015

0 Comments 1 Like

InfluencerRichard Holland commented on Richard Holland's blog post Why Technicians and Service Advisors Need Marriage Counseling

"Thanks for the comment, Michael. Such a simple solution to an issue that exists in most dealerships. Company culture is an important key to not only efficiency but also employee retention."

May 24, 2015

InfluencerMichael commented on Richard Holland's blog post Why Technicians and Service Advisors Need Marriage Counseling

"This editorial is so spot on. The problem as shared here is so inherent in service departments for Service Managers to remedy these daily communicative deficiencies with sound and simple solutions. Don't understand why…"

May 23, 2015

InfluencerRichard Holland's blog post was featured

Why Technicians and Service Advisors Need Marriage Counseling

Life in the retail automotive industry is taxing. Managers and employees work long hours and, in many cases, are with their co-workers more than they are with their families. Miscommunications, tension or arguments can detract from the efficiency of the dealership, and thus decrease overall profitability. Technicians and service…See More

May 21, 2015

2 Comments 1 Like

InfluencerRichard Holland posted a blog post

Why Technicians and Service Advisors Need Marriage Counseling

May 21, 2015

2 Comments 1 Like

InfluencerRichard Holland was featured

Congratulate them!

May 16, 2015

InfluencerRichard Holland posted a blog post

Overcoming Resistance To New Technology

As part of doing business in today’s fast-paced world, inevitably we all have to adopt new technology to make things run more efficiently. Whether it’s a CRM, a call-tracking system, or a new DMS, it’s not usually met with a big welcome from all employees when the time comes to implement it. Most people don’t like change. Not…See More

May 14, 2015

0 Comments 0 Likes

InfluencerRichard Holland posted a blog post

Offer Value Above a Paycheck To Increase Employee Retention

Automotive News recently reported that FCA will offer free college tuition to all FCA dealership employees. It will begin immediately in the southeast region and roll out…See More

May 7, 2015

0 Comments 1 Like

InfluencerRichard Holland posted a blog post

Who Owns Your Cars? Automakers Say They Do

The Digital Millennium Copyright Act is a law enacted in 1998, enforced and administrated by the U.S. Copyright Office. Every three years, the U.S. Copyright Office is tasked with holding hearings to determine what new technology should, or should not, be exempt from copyright laws. According to…See More

Apr 30, 2015

0 Comments 0 Likes

ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:: AutoPoint

Location: Las Vegas, NV

REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):: Dealership Solution Provider

REQUIRED: Your Business Phone Number: (800) 997-1674

REQUIRED: YOUR Business Website URL (ie; www.CourtesyChev.com): http://www.autopoint.com

YOUR Email address for business contacts: mpiedgeworldclass@gmail.com

Select All franchises/brands you are associated with: 1-Acura, 2-Aston Martin, 3-Audi, 4-BMW, 5-Buick, 6-Cadillac, 7-Chevrolet, 8-Chrysler, 9-Dodge, 10-Ferrari, 11-Fiat, 12-Fisker, 13-Ford, 14-GMC, 15-Honda, 16-Hyundai, 17-Infiniti, 19-Jaguar, 20-Jeep, 21-Kia, 22-Lamborghini, 23-Land Rover, 24-Lexus, 25-Lincoln, 26-Lotus, 27-Maserati, 28-Maybach, 29-Mazda, 30-Mercedes-Benz, 31-MINI, 32-Mitsubishi, 33-Nissan, 35-Porsche, 36-Rolls-Royce, 37-Saab, 38-Scion, 39-Smart, 40-Subaru, 41-Suzuki, 42-Tesla, 43-Toyota, 44-OEM Certified Used Vehicles, 46-Volkswagen, 47-Volvo

ADM is a Professional Network, describe: "Why should anyone do business with you?": AutoPoint (formerly MPi) is a leading provider of revenue and retention solutions for automotive dealership service departments. AutoPoint is a business unit of Solera Holdings, Inc., the leading global claims solutions provider serving the automotive industry. Solera provides world-class claims, underwriting and information solutions that help customers automate their processes; managing millions of claims each year efficiently and effectively, and resolving billions of dollars in claims settlements. AutoPoint enables automotive service centers to operate at the highest levels of performance by increasing productivity and effectiveness, thereby improving the customer experience and raising service.

CAR DEALER or OEM Website you recommend (ie; www.MelloyNissan.com): http://www.autopoint.com

Social Media, Network or Blog site you recommend (ie; www.AutomotiveSocial.com): http://www.autopoint.com

INVENTORY MERCHANDISING or Classified Listing site you recommend (ie; www.Cars.com): http://www.autopoint.com

YOUR Twitter profile, or one you recommend (ie; twitter.com/ADMcommunity): http://https://twitter.com/AutoPoint

YOUR Facebook Profile/Page, or one you recommend (ie; facebook.com/ADMcommunity): http://https://www.facebook.com/AutoPointPlatform

Select All DIGITAL MARKETING or DEALER WEBSITE PROVIDERS you use: Wordpress, Other

INTERNET LEAD Suppliers You Have Experience Using: Not Applicable

DEALER MANAGEMENT SYSTEMS (DMS) You use: Not Applicable

Used Car Inventory Management Solutions You Use: Not Applicable

Richard Holland's Videos

Interview at NADA 2014: Why Did MPi Change Its Name to AutoPoint?

Added by Richard Holland 0 Comments 0 Likes

Richard Holland's ADM Blog

Influencer

Service Departments Need Tune-Ups Too

Posted on June 25, 2015 at 6:00am 1 Comment 2 Likes

The service department tends to be the busiest place in a dealership, and service managers must stay in tune with what’s going on. While meetings and discussions can be useful, at times they only result in vague ideas the service staff never acts upon. Just like in any organization, a service…

Continue

Influencer

The Pursuit of Happiness: Creating Engaged Employees

Posted on June 18, 2015 at 5:00am 0 Comments 0 Likes

Continue

Influencer

Service Dilemmas: What Would You Do? The Results

Posted on June 11, 2015 at 5:30am 1 Comment 2 Likes

Continue

Influencer

Car Buying Trends Show Service Is the Future of Dealerships

Posted on June 4, 2015 at 5:30am 0 Comments 0 Likes

…

Continue

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