"Richard, Shadowing in every department as you're suggesting is something I do to evaluate the processes of dealers on a regular basis, not only to ensure good CSI practices, but to evaluate their work loads for overall task and technicalities.…"
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Richard Holland
- AutoPoint
- ADM Blog Posts (96)
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Richard Holland's ADM Profile page
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Richard Holland posted a blog post
Service Departments Need Tune-Ups Too
The service department tends to be the busiest place in a dealership, and service managers must stay in tune with what’s going on. While meetings and discussions can be useful, at times they only result in vague ideas the service staff never acts upon. Just like in any organization, a service department is only as good as its…See More
Richard Holland posted a blog post
The Pursuit of Happiness: Creating Engaged Employees
Today's market dictates that to succeed as a dealer, you have to create a great customer experience. You have to provide value and give the customer a reason to come back. A great customer experience is now one of the strongest value propositions any dealership can use to increase customer loyalty and retention. Dealerships are…See More
Tony Rehn commented on Richard Holland's blog post Service Dilemmas: What Would You Do? The Results
"Honesty and integrity with every word you speak and every action you take"
Richard Holland posted a blog post
Service Dilemmas: What Would You Do? The Results
In a previous article, I provided two very real scenarios that occurred right before Memorial Day weekend and asked readers how they would have handled them. For convenience, I’ve repeated the scenarios again with the actual outcomes…See More
Richard Holland posted a blog post
Car Buying Trends Show Service Is the Future of Dealerships
No one doubts the average age of vehicles on the road has gone up. The current average vehicle is 11 years old and trends in consumer purchases indicate this statistic isn’t going to change any time soon. In fact, indicators suggest average vehicle age might increase. …See More
Richard Holland's blog post was featured
Service Dilemmas: What Would You Do?
Every dealership has seen this customer—the one who demands to be reimbursed for damage they claim happened while the car was in the dealership’s care, or because of faulty service work. You might find it challenging to deal with these customers, especially when you don’t believe your team is at fault. So what is the best way to…See More
Richard Holland posted a blog post
Service Dilemmas: What Would You Do?
Every dealership has seen this customer—the one who demands to be reimbursed for damage they claim happened while the car was in the dealership’s care, or because of faulty service work. You might find it challenging to deal with these customers, especially when you don’t believe your team is at fault. So what is the best way to…See More
Richard Holland commented on Richard Holland's blog post Why Technicians and Service Advisors Need Marriage Counseling
"Thanks for the comment, Michael. Such a simple solution to an issue that exists in most dealerships. Company culture is an important key to not only efficiency but also employee retention."
Michael commented on Richard Holland's blog post Why Technicians and Service Advisors Need Marriage Counseling
"This editorial is so spot on. The problem as shared here is so inherent in service departments for Service Managers to remedy these daily communicative deficiencies with sound and simple solutions. Don't understand why…"
Richard Holland's blog post was featured
Why Technicians and Service Advisors Need Marriage Counseling
Life in the retail automotive industry is taxing. Managers and employees work long hours and, in many cases, are with their co-workers more than they are with their families. Miscommunications, tension or arguments can detract from the efficiency of the dealership, and thus decrease overall profitability. Technicians and service…See More
Richard Holland posted a blog post
Why Technicians and Service Advisors Need Marriage Counseling
Life in the retail automotive industry is taxing. Managers and employees work long hours and, in many cases, are with their co-workers more than they are with their families. Miscommunications, tension or arguments can detract from the efficiency of the dealership, and thus decrease overall profitability. Technicians and service…See More
Richard Holland posted a blog post
Overcoming Resistance To New Technology
As part of doing business in today’s fast-paced world, inevitably we all have to adopt new technology to make things run more efficiently. Whether it’s a CRM, a call-tracking system, or a new DMS, it’s not usually met with a big welcome from all employees when the time comes to implement it. Most people don’t like change. Not…See More
Richard Holland posted a blog post
Who Owns Your Cars? Automakers Say They Do
The Digital Millennium Copyright Act is a law enacted in 1998, enforced and administrated by the U.S. Copyright Office. Every three years, the U.S. Copyright Office is tasked with holding hearings to determine what new technology should, or should not, be exempt from copyright laws. According to…See More
ADM Profile Information
- REQUIRED: Name of Your Dealership, Business or Organization:
- AutoPoint
- Location
- Las Vegas, NV
- REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
- Dealership Solution Provider
- REQUIRED: Your Business Phone Number
- (800) 997-1674
- REQUIRED: YOUR Business Website URL (ie; www.CourtesyChev.com)
- http://www.autopoint.com
- YOUR Email address for business contacts
- mpiedgeworldclass@gmail.com
- Select All franchises/brands you are associated with
- 1-Acura, 2-Aston Martin, 3-Audi, 4-BMW, 5-Buick, 6-Cadillac, 7-Chevrolet, 8-Chrysler, 9-Dodge, 10-Ferrari, 11-Fiat, 12-Fisker, 13-Ford, 14-GMC, 15-Honda, 16-Hyundai, 17-Infiniti, 19-Jaguar, 20-Jeep, 21-Kia, 22-Lamborghini, 23-Land Rover, 24-Lexus, 25-Lincoln, 26-Lotus, 27-Maserati, 28-Maybach, 29-Mazda, 30-Mercedes-Benz, 31-MINI, 32-Mitsubishi, 33-Nissan, 35-Porsche, 36-Rolls-Royce, 37-Saab, 38-Scion, 39-Smart, 40-Subaru, 41-Suzuki, 42-Tesla, 43-Toyota, 44-OEM Certified Used Vehicles, 46-Volkswagen, 47-Volvo
- ADM is a Professional Network, describe: "Why should anyone do business with you?"
- AutoPoint (formerly MPi) is a leading provider of revenue and retention solutions for automotive dealership service departments. AutoPoint is a business unit of Solera Holdings, Inc., the leading global claims solutions provider serving the automotive industry. Solera provides world-class claims, underwriting and information solutions that help customers automate their processes; managing millions of claims each year efficiently and effectively, and resolving billions of dollars in claims settlements. AutoPoint enables automotive service centers to operate at the highest levels of performance by increasing productivity and effectiveness, thereby improving the customer experience and raising service.
- CAR DEALER or OEM Website you recommend (ie; www.MelloyNissan.com)
- http://www.autopoint.com
- Social Media, Network or Blog site you recommend (ie; www.AutomotiveSocial.com)
- http://www.autopoint.com
- INVENTORY MERCHANDISING or Classified Listing site you recommend (ie; www.Cars.com)
- http://www.autopoint.com
- YOUR Twitter profile, or one you recommend (ie; twitter.com/ADMcommunity)
- http://https://twitter.com/AutoPoint
- YOUR Facebook Profile/Page, or one you recommend (ie; facebook.com/ADMcommunity)
- http://https://www.facebook.com/AutoPointPlatform
- Select All DIGITAL MARKETING or DEALER WEBSITE PROVIDERS you use
- Wordpress, Other
- INTERNET LEAD Suppliers You Have Experience Using
- Not Applicable
- DEALER MANAGEMENT SYSTEMS (DMS) You use
- Not Applicable
- Used Car Inventory Management Solutions You Use
- Not Applicable
Richard Holland's Videos
Richard Holland's ADM Blog
Service Departments Need Tune-Ups Too
Posted on June 25, 2015 at 6:00am 1 Comment 2 Likes
The service department tends to be the busiest place in a dealership, and service managers must stay in tune with what’s going on. While meetings and discussions can be useful, at times they only result in vague ideas the service staff never acts upon. Just like in any organization, a service…
The Pursuit of Happiness: Creating Engaged Employees
Posted on June 18, 2015 at 5:00am 0 Comments 0 Likes
Today's market dictates that to succeed as a dealer, you have to create a great customer experience. You have to provide value and give the customer a reason to come back. A great customer experience is now one of the strongest value propositions any dealership can use to increase customer loyalty and…
Service Dilemmas: What Would You Do? The Results
Posted on June 11, 2015 at 5:30am 1 Comment 2 Likes
In a previous article, I provided two very real scenarios that occurred right before Memorial Day weekend and asked readers how they would have handled them. For convenience, I’ve repeated the scenarios again with the actual outcomes…
Car Buying Trends Show Service Is the Future of Dealerships
Posted on June 4, 2015 at 5:30am 0 Comments 0 Likes
No one doubts the average age of vehicles on the road has gone up. The current average vehicle is 11 years old and trends in consumer purchases indicate this statistic isn’t going to change any time soon. In fact, indicators suggest average vehicle age might increase.
…
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FREE WEBINAR: How to Execute Thumb Stopping Creative on Facebook…Like a Boss!
July 27, 2017 from 12pm to 1pm – http://www.dealeron.com/webinar/execute-thumb-stopping-creative-facebook/
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FREE WEBINAR: Step Up Your SEM Game with Critical Strategies that Deliver!
August 3, 2017 from 12pm to 1pm – http://www.dealeron.com/webinar/step-up-your-sem-game/
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August 10, 2017 from 12pm to 1pm – http://www.dealeron.com/webinar/win-difficult-customers/
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Phone Skills Training: Winning With Today's Connected Customers
August 23, 2017 from 1pm to 2:30pm – Online at www.UndeniableAdvantage.com
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FREE WEBINAR: Expert from Google Discusses Google’s Automotive Retail Dealer Playbook!
August 31, 2017 from 12pm to 1pm – http://www.dealeron.com/webinar/google-automotive-retail-dealer-playbook/
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Slotozilla Career Workshop
September 9, 2017 from 11am to 5pm – Nobis
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