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Richard Holland
- AutoPoint
- ADM Blog Posts (96)
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- REQUIRED: Name of Your Dealership, Business or Organization:
- AutoPoint
- Location
- Las Vegas, NV
- REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
- Dealership Solution Provider
- Your Business Phone Number (country code - number)
- (800) 997-1674
- YOUR Business Website URL (ie: www.KenGrodyFord.com)
- http://www.autopoint.com
- Select All franchises/brands you are associated with
- 1-Acura, 2-Aston Martin, 3-Audi, 4-BMW, 5-Buick, 6-Cadillac, 7-Chevrolet, 8-Chrysler, 9-Dodge, 10-Ferrari, 11-Fiat, 12-Fisker, 13-Ford, 14-GMC, 15-Honda, 16-Hyundai, 17-Infiniti, 19-Jaguar, 20-Jeep, 21-Kia, 22-Lamborghini, 23-Land Rover, 24-Lexus, 25-Lincoln, 26-Lotus, 27-Maserati, 28-Maybach, 29-Mazda, 30-Mercedes-Benz, 31-MINI, 32-Mitsubishi, 33-Nissan, 35-Porsche, 36-Rolls-Royce, 37-Saab, 38-Scion, 39-Smart, 40-Subaru, 41-Suzuki, 42-Tesla, 43-Toyota, 44-OEM Certified Used Vehicles, 46-Volkswagen, 47-Volvo
- ADM is a Professional Network, describe: "Why should anyone do business with you?"
- AutoPoint (formerly MPi) is a leading provider of revenue and retention solutions for automotive dealership service departments. AutoPoint is a business unit of Solera Holdings, Inc., the leading global claims solutions provider serving the automotive industry. Solera provides world-class claims, underwriting and information solutions that help customers automate their processes; managing millions of claims each year efficiently and effectively, and resolving billions of dollars in claims settlements. AutoPoint enables automotive service centers to operate at the highest levels of performance by increasing productivity and effectiveness, thereby improving the customer experience and raising service.
- CAR DEALER or OEM Website you recommend (ie; www.MelloyNissan.com)
- http://www.autopoint.com
- Social Media, Network or Blog site you recommend (ie; www.AutomotiveSocial.com)
- http://www.autopoint.com
- INVENTORY MERCHANDISING or Classified Listing site you recommend (ie; www.Cars.com)
- http://www.autopoint.com
- YOUR Twitter profile, or one you recommend (ie; twitter.com/ADMcommunity)
- http://https://twitter.com/AutoPoint
- YOUR Facebook Profile/Page
- http://https://www.facebook.com/AutoPointPlatform
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- Wordpress, Other
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- Not Applicable
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- Used Car Inventory Management Solutions You Have Used
- Not Applicable
Richard Holland's Videos
Richard Holland's ADM Blog
Service Departments Need Tune-Ups Too
Posted on June 25, 2015 at 6:00am 1 Comment 2 Likes
The service department tends to be the busiest place in a dealership, and service managers must stay in tune with what’s going on. While meetings and discussions can be useful, at times they only result in vague ideas the service staff never acts upon. Just like in any organization, a service department is only as good as its leader. Sometimes, you have to…
The Pursuit of Happiness: Creating Engaged Employees
Posted on June 18, 2015 at 5:00am 0 Comments 0 Likes
Today's market dictates that to succeed as a dealer, you have to create a great customer experience. You have to provide value and give the customer a reason to come back. A great customer experience is now one of the strongest value propositions any dealership can use to increase customer loyalty and retention.
…
ContinueService Dilemmas: What Would You Do? The Results
Posted on June 11, 2015 at 5:30am 1 Comment 2 Likes
In a previous article, I provided two very real scenarios that occurred right before Memorial Day weekend and asked readers how they would have handled them. For convenience, I’ve repeated the scenarios again with the actual outcomes attached:
Scenario #1:
A…
ContinueCar Buying Trends Show Service Is the Future of Dealerships
Posted on June 4, 2015 at 5:30am 0 Comments 0 Likes
No one doubts the average age of vehicles on the road has gone up. The current average vehicle is 11 years old and trends in consumer purchases indicate this statistic isn’t going to change any time soon. In fact, indicators suggest average vehicle age might increase.
…
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