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Richard Holland AutoPoint: Recommend

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REQUIRED: Name of Your Dealership, Business or Organization:: AutoPoint

Location: Las Vegas, NV

REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):: Dealership Solution Provider

Your Business Phone Number (country code - number): (800) 997-1674

YOUR Business Website URL (ie: www.KenGrodyFord.com): http://www.autopoint.com

Select All franchises/brands you are associated with: 1-Acura, 2-Aston Martin, 3-Audi, 4-BMW, 5-Buick, 6-Cadillac, 7-Chevrolet, 8-Chrysler, 9-Dodge, 10-Ferrari, 11-Fiat, 12-Fisker, 13-Ford, 14-GMC, 15-Honda, 16-Hyundai, 17-Infiniti, 19-Jaguar, 20-Jeep, 21-Kia, 22-Lamborghini, 23-Land Rover, 24-Lexus, 25-Lincoln, 26-Lotus, 27-Maserati, 28-Maybach, 29-Mazda, 30-Mercedes-Benz, 31-MINI, 32-Mitsubishi, 33-Nissan, 35-Porsche, 36-Rolls-Royce, 37-Saab, 38-Scion, 39-Smart, 40-Subaru, 41-Suzuki, 42-Tesla, 43-Toyota, 44-OEM Certified Used Vehicles, 46-Volkswagen, 47-Volvo

ADM is a Professional Network, describe: "Why should anyone do business with you?": AutoPoint (formerly MPi) is a leading provider of revenue and retention solutions for automotive dealership service departments. AutoPoint is a business unit of Solera Holdings, Inc., the leading global claims solutions provider serving the automotive industry. Solera provides world-class claims, underwriting and information solutions that help customers automate their processes; managing millions of claims each year efficiently and effectively, and resolving billions of dollars in claims settlements. AutoPoint enables automotive service centers to operate at the highest levels of performance by increasing productivity and effectiveness, thereby improving the customer experience and raising service.

CAR DEALER or OEM Website you recommend (ie; www.MelloyNissan.com): http://www.autopoint.com

Social Media, Network or Blog site you recommend (ie; www.AutomotiveSocial.com): http://www.autopoint.com

INVENTORY MERCHANDISING or Classified Listing site you recommend (ie; www.Cars.com): http://www.autopoint.com

YOUR Twitter profile, or one you recommend (ie; twitter.com/ADMcommunity): http://https://twitter.com/AutoPoint

YOUR Facebook Profile/Page: http://https://www.facebook.com/AutoPointPlatform

Select All DIGITAL MARKETING or DEALER WEBSITE PROVIDERS you use: Wordpress, Other

INTERNET LEAD Suppliers You are using now, or in the past: Not Applicable

DEALER MANAGEMENT SYSTEMS (DMS) You use: Not Applicable

Used Car Inventory Management Solutions You Have Used: Not Applicable

Richard Holland's Videos

Interview at NADA 2014: Why Did MPi Change Its Name to AutoPoint?

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Richard Holland's ADM Blog

Influencer

Service Departments Need Tune-Ups Too

Posted on June 25, 2015 at 6:00am 1 Comment 2 Likes

The service department tends to be the busiest place in a dealership, and service managers must stay in tune with what’s going on. While meetings and discussions can be useful, at times they only result in vague ideas the service staff never acts upon. Just like in any organization, a service department is only as good as its leader. Sometimes, you have to…

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Influencer

The Pursuit of Happiness: Creating Engaged Employees

Posted on June 18, 2015 at 5:00am 0 Comments 0 Likes

Today's market dictates that to succeed as a dealer, you have to create a great customer experience. You have to provide value and give the customer a reason to come back. A great customer experience is now one of the strongest value propositions any dealership can use to increase customer loyalty and retention.

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Influencer

Service Dilemmas: What Would You Do? The Results

Posted on June 11, 2015 at 5:30am 1 Comment 2 Likes

In a previous article, I provided two very real scenarios that occurred right before Memorial Day weekend and asked readers how they would have handled them. For convenience, I’ve repeated the scenarios again with the actual outcomes attached:

Scenario #1:

A…

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Influencer

Car Buying Trends Show Service Is the Future of Dealerships

Posted on June 4, 2015 at 5:30am 0 Comments 0 Likes

No one doubts the average age of vehicles on the road has gone up. The current average vehicle is 11 years old and trends in consumer purchases indicate this statistic isn’t going to change any time soon. In fact, indicators suggest average vehicle age might increase.

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