The auto retailing industry has hit a wall and just about everyone is scambling to figure out what to do. Now is the perfect time for sales people to retrench, build a solid foundation and reconnect with every customer or prospect they worked with in the last year. Are you calling them to see how they are weathering the economic storm? Are you helping them trade up or down to a vehicle that better fits their needs? How are you raising your personal visibility on the web? Are you doing anything to leverage good "word of mouth" referrals online? Please share what you are personally experiencing out there and what steps you or your dealerships are taking. We are all in this together.