Professional Community for Car Dealers, Marketing, Advertising and Sales Leaders
Join Clear Mechanic in room Wekiwa #4 from 2:00-2:50 PM, 4/20/10 at the Digital Dealer Spring Conference in Orlando
How to Tap into $64 Billion in Lost Service Revenue
Improve the customer experience while increasing service profits
Research shows negative perceptions of the repair experience by consumers contributes to an estimated $64 billion in maintenance work that goes unperformed each year. Yet many of the pain points customers experience can easily be fixed and lead to loyal relationships.
In this dynamic session, automotive software entrepreneurs Brad Simmons and Jonathan Altman of ClearMechanic, will categorize some of the most pressing pain points customers share when in the service lane and tips on how to solve them.