All Videos Tagged Technicians (Automotive Digital Marketing) - Automotive Digital Marketing 2019-07-20T07:11:57Z http://www.automotivedigitalmarketing.com/video/video/listTagged?tag=Technicians&rss=yes&xn_auth=no Tip of the Day - The Fault in “No Fault Found” tag:www.automotivedigitalmarketing.com,2018-04-12:1970539:Video:660172 2018-04-12T14:59:35.436Z CPI Results http://www.automotivedigitalmarketing.com/profile/CenterforPerformanceImproveme <a href="http://www.automotivedigitalmarketing.com/video/tip-of-the-day-the-fault-in-no-fault-found"><br /> <img alt="Thumbnail" height="180" src="http://storage.ning.com/topology/rest/1.0/file/get/3247492939?profile=original&amp;width=240&amp;height=180" width="240"></img><br /> </a> <br></br><a href="https://www.centerforperformanceimprovement.com/">https://www.centerforperformanceimprovement.com/</a><br></br> <br></br> Today’s Tip – The Fault in “No Fault Found”<br></br> <br></br> The difference is vast. Service customers who have had their vehicle concerns fixed on the first visit have glowing CSI scores for the dealership. Those who haven’t had their… <a href="http://www.automotivedigitalmarketing.com/video/tip-of-the-day-the-fault-in-no-fault-found"><br /> <img src="http://storage.ning.com/topology/rest/1.0/file/get/3247492939?profile=original&amp;width=240&amp;height=180" width="240" height="180" alt="Thumbnail" /><br /> </a><br /><a href="https://www.centerforperformanceimprovement.com/">https://www.centerforperformanceimprovement.com/</a><br /> <br /> Today’s Tip – The Fault in “No Fault Found”<br /> <br /> The difference is vast. Service customers who have had their vehicle concerns fixed on the first visit have glowing CSI scores for the dealership. Those who haven’t had their car’s problem fixed on the first go-round have CSI scores that slip dramatically according to J.D. Power’s U.S. Customer Service Index (CSI) Study.<br /> <br /> A leading cause of poor Fixed First Visit, or FFV, has to do with the diagnostic process. Here’s a common scenario ...