All Videos Tagged Sales (Automotive Digital Marketing) - Automotive Digital Marketing 2018-04-21T00:10:29Z http://www.automotivedigitalmarketing.com/video/video/listTagged?tag=Sales&rss=yes&xn_auth=no Tip of the Day - Earn Loyalty with a Sales to Service Handoff tag:www.automotivedigitalmarketing.com,2018-04-17:1970539:Video:660274 2018-04-17T11:08:07.393Z CPI Results http://www.automotivedigitalmarketing.com/profile/CenterforPerformanceImproveme <a href="http://www.automotivedigitalmarketing.com/video/tip-of-the-day-earn-loyalty-with-a-sales-to-service-handoff"><br /> <img alt="Thumbnail" height="180" src="http://api.ning.com:80/files/FI3JCOMw2ELx-PcV4pMVXisRfkIpDIOVQNV3-ziRqiAXbKRYcNilV7Qr4HwKUWUk0R4RkFJL991iomJqg4SCTshpakakZiBa/1862738624.jpeg?width=240&amp;height=180" width="240"></img><br /> </a> <br></br><a href="https://www.centerforperformanceimprovement.com/">https://www.centerforperformanceimprovement.com/</a><br></br> <br></br> Today’s Tip – Earn Loyalty with a Sales to Service Handoff<br></br> <br></br> The benefits of handing a customer off to the service department is much more helpful in the long run, if that’s in fact what serves the… <a href="http://www.automotivedigitalmarketing.com/video/tip-of-the-day-earn-loyalty-with-a-sales-to-service-handoff"><br /> <img src="http://api.ning.com:80/files/FI3JCOMw2ELx-PcV4pMVXisRfkIpDIOVQNV3-ziRqiAXbKRYcNilV7Qr4HwKUWUk0R4RkFJL991iomJqg4SCTshpakakZiBa/1862738624.jpeg?width=240&amp;height=180" width="240" height="180" alt="Thumbnail" /><br /> </a><br /><a href="https://www.centerforperformanceimprovement.com/">https://www.centerforperformanceimprovement.com/</a><br /> <br /> Today’s Tip – Earn Loyalty with a Sales to Service Handoff<br /> <br /> The benefits of handing a customer off to the service department is much more helpful in the long run, if that’s in fact what serves the customer best.<br /> <br /> The sales-to-service handoff that you know is when your customers have bought a new vehicle and you’re introducing them to service. And while that’s both effective and necessary, it can be used for customers who just need their car fixed instead of replaced ... Tip of the Day - The Sales Meeting Your Service Department Should Have tag:www.automotivedigitalmarketing.com,2018-04-03:1970539:Video:659484 2018-04-03T10:53:26.463Z CPI Results http://www.automotivedigitalmarketing.com/profile/CenterforPerformanceImproveme <a href="http://www.automotivedigitalmarketing.com/video/tip-of-the-day-the-sales-meeting-your-service-department-should"><br /> <img alt="Thumbnail" height="180" src="http://api.ning.com:80/files/EF99clL7f26oTHvZ5DUfrpkWvNW0NK9u2WXsNbh1Vh8EAZXGxRAWeDUvl8yrJstWFA8uhbQF0ZDNmPdWePcmqUMONSqiqzoq/1841386728.jpeg?width=240&amp;height=180" width="240"></img><br /> </a> <br></br><a href="https://www.centerforperformanceimprovement.com/">https://www.centerforperformanceimprovement.com/</a><br></br> <br></br> Today’s Tip – The Sales Meeting Your Service Department Should Have<br></br> <br></br> Dealership service department door rates are averaging beyond $125 per hour. A technician with 100% productivity generates $1,000… <a href="http://www.automotivedigitalmarketing.com/video/tip-of-the-day-the-sales-meeting-your-service-department-should"><br /> <img src="http://api.ning.com:80/files/EF99clL7f26oTHvZ5DUfrpkWvNW0NK9u2WXsNbh1Vh8EAZXGxRAWeDUvl8yrJstWFA8uhbQF0ZDNmPdWePcmqUMONSqiqzoq/1841386728.jpeg?width=240&amp;height=180" width="240" height="180" alt="Thumbnail" /><br /> </a><br /><a href="https://www.centerforperformanceimprovement.com/">https://www.centerforperformanceimprovement.com/</a><br /> <br /> Today’s Tip – The Sales Meeting Your Service Department Should Have<br /> <br /> Dealership service department door rates are averaging beyond $125 per hour. A technician with 100% productivity generates $1,000 of revenue per day in labor alone, and some technicians are capable of doubling that daily production. Service advisors typically average 12 work orders per day.<br /> <br /> As a service manager or fixed operations director, these numbers aren’t new. But for most service staff, any numbers beyond repair estimates and their paycheck totals are a mystery ... Tip of the Day - "Dress for Success!" tag:www.automotivedigitalmarketing.com,2018-03-05:1970539:Video:657345 2018-03-05T12:22:59.902Z CPI Results http://www.automotivedigitalmarketing.com/profile/CenterforPerformanceImproveme <a href="http://www.automotivedigitalmarketing.com/video/tip-of-the-day-dress-for-success"><br /> <img alt="Thumbnail" height="180" src="http://api.ning.com:80/files/F7jdaAiBuuqgduHi28C5ZApk5E7tlSCzRfb5wRitOnK*Kb9OYlEybQHaCx0-KkkV5372ioMWsvKBC39OYzQ6trbwrfJv2-4m/1795256359.jpeg?width=240&amp;height=180" width="240"></img><br /> </a> <br></br>In sales, it’s important to get people to like you. This includes several steps to connecting with customers in both the showroom and on the service drive:<br></br> <br></br> • Choose your attitude – The first thing you must do is decide to have a positive attitude with every customer.<br></br> That’s right. Attitude is a choice and customers can read your attitude like a… <a href="http://www.automotivedigitalmarketing.com/video/tip-of-the-day-dress-for-success"><br /> <img src="http://api.ning.com:80/files/F7jdaAiBuuqgduHi28C5ZApk5E7tlSCzRfb5wRitOnK*Kb9OYlEybQHaCx0-KkkV5372ioMWsvKBC39OYzQ6trbwrfJv2-4m/1795256359.jpeg?width=240&amp;height=180" width="240" height="180" alt="Thumbnail" /><br /> </a><br />In sales, it’s important to get people to like you. This includes several steps to connecting with customers in both the showroom and on the service drive:<br /> <br /> • Choose your attitude – The first thing you must do is decide to have a positive attitude with every customer.<br /> That’s right. Attitude is a choice and customers can read your attitude like a book. They know if you want to be there or not.<br /> <br /> • Dress for success – A suit and tie are not as important as clean, neatly pressed attire. Avoid wearing worn out shoes or faded clothing. And be sure to keep your hair properly groomed.<br /> <br /> • Smile and make appropriate eye contact – Your first impression is critical to connecting. A smile eases tension and tells the customer you’re glad to be there.<br /> <br /> • Listen with the intent to understand – People don’t care how much you know until they know how much you care. So listen to the message and identify the words or behaviors that demonstrate learning preferences. This is called empathy.<br /> <br /> • Be personable – Get to know your customer. Whenever possible, find out about their life outside the car. Who are they? And then have fun and enjoy getting to know them.<br /> <br /> • Customize your presentation – Once you know who they are, adapt to their style and make a specific presentation that is tailored just for them.<br /> <br /> CPI is the leader in successful sales strategies. Contact us today to learn how we can help! Thanks for watching.<br /> <br /> <a href="https://www.centerforperformanceimprovement.com/">https://www.centerforperformanceimprovement.com/</a> Tip of the Day - "No Problem" is a Problem tag:www.automotivedigitalmarketing.com,2018-03-02:1970539:Video:657411 2018-03-02T11:57:16.947Z CPI Results http://www.automotivedigitalmarketing.com/profile/CenterforPerformanceImproveme <a href="http://www.automotivedigitalmarketing.com/video/tip-of-the-day-no-problem-is-a-problem"><br /> <img alt="Thumbnail" height="180" src="http://api.ning.com:80/files/raX-BBMLUMfl1YuvQUGBxav9M3inVgdWUAn1eqtjvf3ybIch7aVWC36pSDC-MWfX64uEnzIdVdptWmAO89icIhk9JHdsmWu7/1790371536.jpeg?width=240&amp;height=180" width="240"></img><br /> </a> <br></br>Whenever I hear someone say, “No Problem,” I think of the guy on the beach with the long bleach-blond hair and the swimsuit hanging down just a bit too low, saying “hey dude!”, “that’s so epic!” and “I’m stoked, man!”<br></br> <br></br> Sorry, but that just doesn’t work for me. Let’s start by examining our language, and in turn, step up our game!<br></br> <br></br> Let… <a href="http://www.automotivedigitalmarketing.com/video/tip-of-the-day-no-problem-is-a-problem"><br /> <img src="http://api.ning.com:80/files/raX-BBMLUMfl1YuvQUGBxav9M3inVgdWUAn1eqtjvf3ybIch7aVWC36pSDC-MWfX64uEnzIdVdptWmAO89icIhk9JHdsmWu7/1790371536.jpeg?width=240&amp;height=180" width="240" height="180" alt="Thumbnail" /><br /> </a><br />Whenever I hear someone say, “No Problem,” I think of the guy on the beach with the long bleach-blond hair and the swimsuit hanging down just a bit too low, saying “hey dude!”, “that’s so epic!” and “I’m stoked, man!”<br /> <br /> Sorry, but that just doesn’t work for me. Let’s start by examining our language, and in turn, step up our game!<br /> <br /> Let me get to the point: Are you annoyed when you say “Thank You” and the response back is “No Problem”?<br /> <br /> When did the term “You’re Welcome” or “My Pleasure” get relegated to ancient history? Is it me, or have we all been magically transwarped back to Venice Beach in the 1960’s?<br /> <br /> Does this language really fit into a professional automotive retail environment?<br /> <br /> “No Problem” suggests the possibility that the customer may have been putting you out.<br /> <br /> That somehow you didn’t deserve their time or efforts in meeting your needs or providing good service.<br /> <br /> Now if for some reason they were required to go out of their way, and apologize for being such a bother, I guess “No Problem” would be acceptable.<br /> <br /> But I think, “I’m glad to do it” is a better alternative.<br /> <br /> The real issue is to ask yourself whether or not you’ve allowed overly casual behaviors to become habits that negatively impact your success.<br /> <br /> So our advice is to check your own language and consider returning to a more professional style of expression.<br /> <br /> It will be “our pleasure” to help you get started.<br /> <br /> <a href="https://www.centerforperformanceimprovement.com/">https://www.centerforperformanceimprovement.com/</a> Progressive Retail Episode 46 - 5 Important Coaching Tips tag:www.automotivedigitalmarketing.com,2018-02-09:1970539:Video:656189 2018-02-09T21:13:11.652Z Cory Mosley http://www.automotivedigitalmarketing.com/profile/CoryMosley <a href="http://www.automotivedigitalmarketing.com/video/progressive-retail-episode-46-5-important-coaching-tips"><br /> <img alt="Thumbnail" height="180" src="http://api.ning.com:80/files/3QxZOd3us83-7f2LyRnN7UPVbF-6gIG8EVX*9D1ZQw-6QMgqPakOUxKPGWyeLY3jWdJ9GZiEoCL436w2YXF9zdDw7c7rAlVy/1759692831.jpeg?width=240&amp;height=180" width="240"></img><br /> </a> <br></br>On today’s episode of Progressive Retail, Cory Mosley talks with Lenny Satisky, VP of Training and Coaching for Mosley Automotive, about the five most… <a href="http://www.automotivedigitalmarketing.com/video/progressive-retail-episode-46-5-important-coaching-tips"><br /> <img src="http://api.ning.com:80/files/3QxZOd3us83-7f2LyRnN7UPVbF-6gIG8EVX*9D1ZQw-6QMgqPakOUxKPGWyeLY3jWdJ9GZiEoCL436w2YXF9zdDw7c7rAlVy/1759692831.jpeg?width=240&amp;height=180" width="240" height="180" alt="Thumbnail" /><br /> </a><br />On today’s episode of Progressive Retail, Cory Mosley talks with Lenny Satisky, VP of Training and Coaching for Mosley Automotive, about the five most import...