All Videos Tagged Digital (Automotive Digital Marketing) - Automotive Digital Marketing 2018-06-24T03:18:40Z http://www.automotivedigitalmarketing.com/video/video/listTagged?tag=Digital&rss=yes&xn_auth=no Automotive Digital Marketing Member Pricing For Internet Sales 20 Group 11 tag:www.automotivedigitalmarketing.com,2018-05-30:1970539:Video:663268 2018-05-30T02:55:01.153Z Ralph Paglia http://www.automotivedigitalmarketing.com/profile/RalphPaglia <a href="http://www.automotivedigitalmarketing.com/video/automotive-digital-marketing-member-pricing-for-internet-sales-20"><br /> <img src="http://api.ning.com:80/files/-nRDzYt8aPwjw-jxS4WzVPnPhk-HWi-IgPiuzJa9UJk9QbOIh9INKsfaVOiQOiT0mYbzf5rofGmAk4eFgUolyQGtRBjbFdGC/tmp1874996503670938228.png?width=240&amp;height=135" width="240" height="135" alt="Thumbnail" /><br /> </a><br />Automotive Digital Marketing Member Pricing For Internet Sales 20 Group #11 in Miami June 11-13, 2018. <a href="http://www.automotivedigitalmarketing.com/video/automotive-digital-marketing-member-pricing-for-internet-sales-20"><br /> <img src="http://api.ning.com:80/files/-nRDzYt8aPwjw-jxS4WzVPnPhk-HWi-IgPiuzJa9UJk9QbOIh9INKsfaVOiQOiT0mYbzf5rofGmAk4eFgUolyQGtRBjbFdGC/tmp1874996503670938228.png?width=240&amp;height=135" width="240" height="135" alt="Thumbnail" /><br /> </a><br />Automotive Digital Marketing Member Pricing For Internet Sales 20 Group #11 in Miami June 11-13, 2018. Tip of the Day - How Do You Deal with Negative Online Reviews? tag:www.automotivedigitalmarketing.com,2018-05-07:1970539:Video:662088 2018-05-07T13:30:47.230Z CPI Results http://www.automotivedigitalmarketing.com/profile/CenterforPerformanceImproveme <a href="http://www.automotivedigitalmarketing.com/video/tip-of-the-day-how-do-you-deal-with-negative-online-reviews"><br /> <img alt="Thumbnail" height="180" src="http://api.ning.com:80/files/DI3EkmS2vMwDdcUwo7vcHcFM3R*YNr9-DxLDJUIGrB3Y8p4veW4BC8QQLl3tI0LMX9UwFmAf3Yqm*7OQzb9o1P5P5nvuu*Ti/1892827099.jpeg?width=240&amp;height=180" width="240"></img><br /> </a> <br></br><a href="https://www.centerforperformanceimprovement.com/">https://www.centerforperformanceimprovement.com/</a><br></br> <br></br> Today’s Tip: How Do You Deal with Negative Online Reviews?<br></br> <br></br> You can do everything right for the customer, from the introductory handshake through to delivery and follow-up.<br></br> <br></br> Everything seems… <a href="http://www.automotivedigitalmarketing.com/video/tip-of-the-day-how-do-you-deal-with-negative-online-reviews"><br /> <img src="http://api.ning.com:80/files/DI3EkmS2vMwDdcUwo7vcHcFM3R*YNr9-DxLDJUIGrB3Y8p4veW4BC8QQLl3tI0LMX9UwFmAf3Yqm*7OQzb9o1P5P5nvuu*Ti/1892827099.jpeg?width=240&amp;height=180" width="240" height="180" alt="Thumbnail" /><br /> </a><br /><a href="https://www.centerforperformanceimprovement.com/">https://www.centerforperformanceimprovement.com/</a><br /> <br /> Today’s Tip: How Do You Deal with Negative Online Reviews?<br /> <br /> You can do everything right for the customer, from the introductory handshake through to delivery and follow-up.<br /> <br /> Everything seems perfect…until they leave a scathing review online. It comes totally out of left field and catches you by surprise.<br /> <br /> Today’s retail industry sees it a lot.<br /> <br /> Shoppers complete their purchase with a smile on their face. Then, when they get home, they vent any misgivings or negative experiences with the rest of the world. Their online review I posted for everyone to see: your staff, your current clients, and any potential customers that check you out on the web.<br /> <br /> The term for it is e-thug. They are pleasant in public but love to air their grievances in front of everyone else online instead of with you directly.<br /> <br /> Not every negative review is from an e-thug; some are genuinely unhappy customers who want to tell their experience. Nonetheless, how you deal with negative reviews online is all about you, and nothing to do with the actual review poster.<br /> <br /> Don’t Ignore Negative Reviews<br /> <br /> Letting negative reviews stand without a response is like an admission of guilt, whether it’s an accurate review or not.<br /> <br /> There’s a way to turn that review into a positive light for anyone that sees it, and all it takes is a well-phrased response.<br /> <br /> • Acknowledge the poster’s feelings. Tell them you’re sorry they feel the way they do. Whether they’ve responded appropriately to their situation or not, how they feel doesn’t change.<br /> • Remain open and polite. Address the concern by name, whether it was poor service, high prices, or otherwise. A very specific response does wonders.<br /> • Offer an avenue to resolution. Request that the reviewer calls or visits someone specifically so their concern can be resolved.<br /> And that’s the Tip of the Day.<br /> Many customers are willing to look past negative reviews and see how you responded before making any decisions. And CPI has many effective tools to help you. Contact us today at (212) 763-0016 to learn more. Thanks for watching. Automotive Digital Marketing Members! Special Pricing For the Internet Sales 20 Group 11 tag:www.automotivedigitalmarketing.com,2018-05-06:1970539:Video:662170 2018-05-06T19:23:20.916Z Ralph Paglia http://www.automotivedigitalmarketing.com/profile/RalphPaglia <a href="http://www.automotivedigitalmarketing.com/video/automotive-digital-marketing-members-special-pricing-for-the-1"><br /> <img alt="Thumbnail" height="180" src="http://api.ning.com:80/files/4xxnkzbvpWxFhajetHsgnxhbq70ksTVK5zF-5cQez6ZhHPFQeoMMb9J0CMg6SNT*c6*naY282J7LzfJI9vUztsyT10ty*Qmo/1891706820.jpeg?width=240&amp;height=180" width="240"></img><br /> </a> <br></br><a href="http://www.InternetSales20Group.com">www.InternetSales20Group.com</a> 856-546-2440 Attention Automotive Digital Marketing Members! HUGE NEWS! ADM Members can attend the Internet Sales 20 Group 11… <a href="http://www.automotivedigitalmarketing.com/video/automotive-digital-marketing-members-special-pricing-for-the-1"><br /> <img src="http://api.ning.com:80/files/4xxnkzbvpWxFhajetHsgnxhbq70ksTVK5zF-5cQez6ZhHPFQeoMMb9J0CMg6SNT*c6*naY282J7LzfJI9vUztsyT10ty*Qmo/1891706820.jpeg?width=240&amp;height=180" width="240" height="180" alt="Thumbnail" /><br /> </a><br /><a href="http://www.InternetSales20Group.com">www.InternetSales20Group.com</a> 856-546-2440 Attention Automotive Digital Marketing Members! HUGE NEWS! ADM Members can attend the Internet Sales 20 Group 11 fo... Tip of the Day - F&I: A Digital Step in the Right Direction tag:www.automotivedigitalmarketing.com,2018-04-24:1970539:Video:661471 2018-04-24T10:20:44.134Z CPI Results http://www.automotivedigitalmarketing.com/profile/CenterforPerformanceImproveme <a href="http://www.automotivedigitalmarketing.com/video/tip-of-the-day-f-i-a-digital-step-in-the-right-direction"><br /> <img alt="Thumbnail" height="180" src="http://api.ning.com:80/files/NlHa7LgPIp5yHy1CEsRYfSKAc4annL*AdEYXpXxt4KvxRNkeGK13aaPnYEZU9YAXJ8Jr0UJ1VjhOSGhOVKZyhVYS-UdDa-v9/1873350475.jpeg?width=240&amp;height=180" width="240"></img><br /> </a> <br></br><a href="https://www.centerforperformanceimprovement.com/">https://www.centerforperformanceimprovement.com/</a><br></br> <br></br> Today’s Tip – F&amp;I: A Digital Step in the Right Direction<br></br> <br></br> When you give someone the power to give their honest opinion without consequence, you get the truth.<br></br> <br></br> It’s why studies like the… <a href="http://www.automotivedigitalmarketing.com/video/tip-of-the-day-f-i-a-digital-step-in-the-right-direction"><br /> <img src="http://api.ning.com:80/files/NlHa7LgPIp5yHy1CEsRYfSKAc4annL*AdEYXpXxt4KvxRNkeGK13aaPnYEZU9YAXJ8Jr0UJ1VjhOSGhOVKZyhVYS-UdDa-v9/1873350475.jpeg?width=240&amp;height=180" width="240" height="180" alt="Thumbnail" /><br /> </a><br /><a href="https://www.centerforperformanceimprovement.com/">https://www.centerforperformanceimprovement.com/</a><br /> <br /> Today’s Tip – F&amp;I: A Digital Step in the Right Direction<br /> <br /> When you give someone the power to give their honest opinion without consequence, you get the truth.<br /> <br /> It’s why studies like the AutoTrader Car Buyer of the Future study are so important.<br /> <br /> It says that just 17 of more than 4,000 people surveyed think the car buying experience is good like it is, and that 72% want to spend less time at the dealership.<br /> <br /> It goes on to identify that more than half would like to begin their paperwork online, but that 88 percent would not buy a car without first test-driving it.<br /> <br /> This says two very important things: customers want the car buying experience to shift to an online transaction, but also reinforces that the physical dealership format is still extremely important ... Sales Management Super Conference May 13, 14, 15 In Dallas Texas tag:www.automotivedigitalmarketing.com,2014-04-11:1970539:Video:531355 2014-04-11T19:47:39.912Z James A. Ziegler http://www.automotivedigitalmarketing.com/profile/JamesAZiegler <a href="http://www.automotivedigitalmarketing.com/video/sales-management-super-conference-may-13-14-15-in-dallas-texas"><br /> <img alt="Thumbnail" height="180" src="http://api.ning.com:80/files/czF6wJsbSj0EGtTQfaDD58hkZvlF6iLZIrtU7eRCRF4fNKVUTVjotkagJjt-mB9I8yIoj5JFyNSDt4XZwsH30dV44t9ATfk1/1062062207.jpeg?width=240&amp;height=180" width="240"></img><br /> </a> <br></br><a href="http://www.zieglersuperconference.com/">http://www.zieglersuperconference.com/</a> 770-921-4440 Sales Management Super Conference May 13, 14, 15 In Dallas… <a href="http://www.automotivedigitalmarketing.com/video/sales-management-super-conference-may-13-14-15-in-dallas-texas"><br /> <img src="http://api.ning.com:80/files/czF6wJsbSj0EGtTQfaDD58hkZvlF6iLZIrtU7eRCRF4fNKVUTVjotkagJjt-mB9I8yIoj5JFyNSDt4XZwsH30dV44t9ATfk1/1062062207.jpeg?width=240&amp;height=180" width="240" height="180" alt="Thumbnail" /><br /> </a><br /><a href="http://www.zieglersuperconference.com/">http://www.zieglersuperconference.com/</a> 770-921-4440 Sales Management Super Conference May 13, 14, 15 In Dallas Texas