All Videos Tagged Customer (Automotive Digital Marketing) - Automotive Digital Marketing 2018-05-23T03:21:36Z http://www.automotivedigitalmarketing.com/video/video/listTagged?tag=Customer&rss=yes&xn_auth=no Tip of the Day - Why Don’t the Training Results Last? tag:www.automotivedigitalmarketing.com,2018-04-25:1970539:Video:661448 2018-04-25T12:15:38.579Z CPI Results http://www.automotivedigitalmarketing.com/profile/CenterforPerformanceImproveme <a href="http://www.automotivedigitalmarketing.com/video/tip-of-the-day-why-don-t-the-training-results-last"><br /> <img alt="Thumbnail" height="180" src="http://api.ning.com:80/files/H2X9QrklUP5ujkvN8Z4e7AII1rf2Xf7pF5KrKnvV9wCJXY9nRPZDg*2R1Dx0*7o8hkhrJrKwS7iBtiwW7EY0mXcyihh8iQGV/1874930052.jpeg?width=240&amp;height=180" width="240"></img><br /> </a> <br></br><a href="https://www.centerforperformanceimprovement.com/">https://www.centerforperformanceimprovement.com/</a><br></br> <br></br> Today’s Tip – Why Don’t the Training Results Last?<br></br> <br></br> Picture it now: the service manager, service advisors, and the rest of the service team have just completed an intense training session. There’s a fire in… <a href="http://www.automotivedigitalmarketing.com/video/tip-of-the-day-why-don-t-the-training-results-last"><br /> <img src="http://api.ning.com:80/files/H2X9QrklUP5ujkvN8Z4e7AII1rf2Xf7pF5KrKnvV9wCJXY9nRPZDg*2R1Dx0*7o8hkhrJrKwS7iBtiwW7EY0mXcyihh8iQGV/1874930052.jpeg?width=240&amp;height=180" width="240" height="180" alt="Thumbnail" /><br /> </a><br /><a href="https://www.centerforperformanceimprovement.com/">https://www.centerforperformanceimprovement.com/</a><br /> <br /> Today’s Tip – Why Don’t the Training Results Last?<br /> <br /> Picture it now: the service manager, service advisors, and the rest of the service team have just completed an intense training session. There’s a fire in their eyes, a passion stirring, and they remember why they do what they do.<br /> <br /> Service training has just finished, and everyone is back to work with guns blazing.<br /> <br /> But like clockwork, that spark in their souls slowly dwindles. It’s a week – maybe two – and their intensity has slipped back to the place where the need for a change was recognized.<br /> <br /> Does It Strike Home?<br /> <br /> That’s because it’s so incredibly common. Nearly every manufacturer, auto finance team, sales department, and service drive have lived this tale in real life.<br /> <br /> There’s a need for coaching and training. Every professional, automotive or otherwise, knows that self-improvement, team-building, and training are fundamental to growth in their position ... Tip of the Day - Customer Satisfaction Surveys Are Dead! tag:www.automotivedigitalmarketing.com,2018-04-23:1970539:Video:660830 2018-04-23T10:53:39.226Z CPI Results http://www.automotivedigitalmarketing.com/profile/CenterforPerformanceImproveme <a href="http://www.automotivedigitalmarketing.com/video/tip-of-the-day-customer-satisfaction-surveys-are-dead"><br /> <img alt="Thumbnail" height="180" src="http://api.ning.com:80/files/Rdum5**u89qtdz685*gqkiqTIP0l4p2HzT1LYMDNyPIPfszPMxM4I9P60FHnAn0NZpeM4I8c*Cl-OjNVQa7ESuACizDyFud9/1871922518.jpeg?width=240&amp;height=180" width="240"></img><br /> </a> <br></br><a href="https://www.centerforperformanceimprovement.com/">https://www.centerforperformanceimprovement.com/</a><br></br> <br></br> Today’s Tip: ‘Customer Satisfaction Surveys Are Dead’<br></br> <br></br> The District Manager has just left the GM’s office. He calls a meeting for his management team and gives them the breaking news: “Customer Satisfaction… <a href="http://www.automotivedigitalmarketing.com/video/tip-of-the-day-customer-satisfaction-surveys-are-dead"><br /> <img src="http://api.ning.com:80/files/Rdum5**u89qtdz685*gqkiqTIP0l4p2HzT1LYMDNyPIPfszPMxM4I9P60FHnAn0NZpeM4I8c*Cl-OjNVQa7ESuACizDyFud9/1871922518.jpeg?width=240&amp;height=180" width="240" height="180" alt="Thumbnail" /><br /> </a><br /><a href="https://www.centerforperformanceimprovement.com/">https://www.centerforperformanceimprovement.com/</a><br /> <br /> Today’s Tip: ‘Customer Satisfaction Surveys Are Dead’<br /> <br /> The District Manager has just left the GM’s office. He calls a meeting for his management team and gives them the breaking news: “Customer Satisfaction Surveys are dead!”<br /> The OEM has decided to stop using customer surveys as the top metric of a dealership’s success.<br /> <br /> Everyone is high-fiving and celebrating, ecstatic at the news.<br /> <br /> It was the best dream you’ve ever had about work ... Tip of the Day - Cut Your Profits by Pre Qualifying Service Customers tag:www.automotivedigitalmarketing.com,2018-04-11:1970539:Video:659967 2018-04-11T08:33:50.743Z CPI Results http://www.automotivedigitalmarketing.com/profile/CenterforPerformanceImproveme <a href="http://www.automotivedigitalmarketing.com/video/tip-of-the-day-cut-your-profits-by-pre-qualifying-service"><br /> <img alt="Thumbnail" height="180" src="http://api.ning.com:80/files/RclBGR2SOgy3uUd0hsDMXNaV5gTFyHERZ29M1hFLNoGkjEUbDr*3uFW48Y5jFTFWi-33EZu-nRRxn1nLfibck3McQD8GQCqB/1853450205.jpeg?width=240&amp;height=180" width="240"></img><br /> </a> <br></br><a href="https://www.centerforperformanceimprovement.com/">https://www.centerforperformanceimprovement.com/</a><br></br> <br></br> Today’s Tip: Cut Your Profits by Pre-Qualifying Service Customers<br></br> <br></br> An elderly lady drives her 10-year-old car into the service drive. The corners of the bumpers are lightly scuffed, the rims have curb… <a href="http://www.automotivedigitalmarketing.com/video/tip-of-the-day-cut-your-profits-by-pre-qualifying-service"><br /> <img src="http://api.ning.com:80/files/RclBGR2SOgy3uUd0hsDMXNaV5gTFyHERZ29M1hFLNoGkjEUbDr*3uFW48Y5jFTFWi-33EZu-nRRxn1nLfibck3McQD8GQCqB/1853450205.jpeg?width=240&amp;height=180" width="240" height="180" alt="Thumbnail" /><br /> </a><br /><a href="https://www.centerforperformanceimprovement.com/">https://www.centerforperformanceimprovement.com/</a><br /> <br /> Today’s Tip: Cut Your Profits by Pre-Qualifying Service Customers<br /> <br /> An elderly lady drives her 10-year-old car into the service drive. The corners of the bumpers are lightly scuffed, the rims have curb rash, and the odometer has a third of the average miles for a car its age.<br /> <br /> A mother pulls her minivan through the overhead door with three young kids in tow. She’s looking frazzled and carrying bags from a shopping trip to the discount store down the street.<br /> <br /> A hardnosed businessman pulls his pickup in. His set jaw, barrel chest and his service history both say that he hasn’t done anything but basic oil and filter changes for two years.<br /> <br /> If you’re human, you’ve just made assumptions about these three individuals ... Tip of the Day - Scrub Up Higher Earnings with a Simple Service tag:www.automotivedigitalmarketing.com,2018-04-10:1970539:Video:659550 2018-04-10T11:10:20.609Z CPI Results http://www.automotivedigitalmarketing.com/profile/CenterforPerformanceImproveme <a href="http://www.automotivedigitalmarketing.com/video/tip-of-the-day-scrub-up-higher-earnings-with-a-simple-service"><br /> <img alt="Thumbnail" height="180" src="http://api.ning.com:80/files/G3YCJaQq4Ts*md*eo9p4l4FO5-ypUvbf7gHu6I5p63DPmTD5ipSeosA1IjfcSVpIQ5QUB63cJkeNNeNpMEIIODi4Dk9yTxKM/1852039313.jpeg?width=240&amp;height=180" width="240"></img><br /> </a> <br></br><a href="https://www.centerforperformanceimprovement.com/">https://www.centerforperformanceimprovement.com/</a><br></br> <br></br> Today’s Tip – Scrub Up Higher Earnings with a Simple Service<br></br> <br></br> The new car smell. A clean, washed and waxed vehicle.<br></br> Everyone loves a clean car. It makes the car owner more relaxed and feeling… <a href="http://www.automotivedigitalmarketing.com/video/tip-of-the-day-scrub-up-higher-earnings-with-a-simple-service"><br /> <img src="http://api.ning.com:80/files/G3YCJaQq4Ts*md*eo9p4l4FO5-ypUvbf7gHu6I5p63DPmTD5ipSeosA1IjfcSVpIQ5QUB63cJkeNNeNpMEIIODi4Dk9yTxKM/1852039313.jpeg?width=240&amp;height=180" width="240" height="180" alt="Thumbnail" /><br /> </a><br /><a href="https://www.centerforperformanceimprovement.com/">https://www.centerforperformanceimprovement.com/</a><br /> <br /> Today’s Tip – Scrub Up Higher Earnings with a Simple Service<br /> <br /> The new car smell. A clean, washed and waxed vehicle.<br /> Everyone loves a clean car. It makes the car owner more relaxed and feeling satisfied. It’s the perfect end to a great service visit.<br /> <br /> The trouble is that many dealerships still don’t make car washes a priority.<br /> <br /> The service department isn’t the cleanest place in the dealership, even for those who make it routine to tidy up on a daily or weekly basis. Greasy fingerprints can happen from time to time, and there can be antifreeze, water, or oil that might errantly squirt onto cars. Even though customers understand that things can get dirty in the shop, they don’t want to see it on their car ... Tip of the Day - Raising the Bar on CSI Scores tag:www.automotivedigitalmarketing.com,2018-04-02:1970539:Video:659425 2018-04-02T11:36:27.958Z CPI Results http://www.automotivedigitalmarketing.com/profile/CenterforPerformanceImproveme <a href="http://www.automotivedigitalmarketing.com/video/tip-of-the-day-raising-the-bar-on-csi-scores"><br /> <img alt="Thumbnail" height="180" src="http://api.ning.com:80/files/FWTAv3JXZ3Mx7FkhfQ4DbA2j-Orb5Vf-s7DAbsDeangSQEN4jb5VeVnfcHPNOim2yLXSschng0-elsW-lzGbg6Tpm07qOdwx/1839957235.jpeg?width=240&amp;height=180" width="240"></img><br /> </a> <br></br><a href="https://www.centerforperformanceimprovement.com/">https://www.centerforperformanceimprovement.com/</a><br></br> <br></br> Welcome to the Tip of the Day! I’m Jen Anthony for CPI.<br></br> <br></br> Today’s Tip – Raising the Bar on CSI Scores<br></br> <br></br> Every year, J.D. Power ranks manufacturers according to customer experiences in the service… <a href="http://www.automotivedigitalmarketing.com/video/tip-of-the-day-raising-the-bar-on-csi-scores"><br /> <img src="http://api.ning.com:80/files/FWTAv3JXZ3Mx7FkhfQ4DbA2j-Orb5Vf-s7DAbsDeangSQEN4jb5VeVnfcHPNOim2yLXSschng0-elsW-lzGbg6Tpm07qOdwx/1839957235.jpeg?width=240&amp;height=180" width="240" height="180" alt="Thumbnail" /><br /> </a><br /><a href="https://www.centerforperformanceimprovement.com/">https://www.centerforperformanceimprovement.com/</a><br /> <br /> Welcome to the Tip of the Day! I’m Jen Anthony for CPI.<br /> <br /> Today’s Tip – Raising the Bar on CSI Scores<br /> <br /> Every year, J.D. Power ranks manufacturers according to customer experiences in the service department.<br /> <br /> The top performers in the ...