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Tune Up Tuesday Listening to Phone Calls 11-13-2017
Stan Sher of Dealer eTraining discusses important things to look for in the phone process at car dealerships. Proper phone skills that include the receptionist not being being a gatekeeper when a phone up calls in. Also, we look at how leaving a customer on hold for 3 minutes is a bad practice. We spent half a day listening to calls and taking notes.