Automotive Digital Marketing

Automotive Marketing Professional Community for Car Dealers, OEM and Suppliers

Loading... Be Patient!

Tip of the Day - The Fault in “No Fault Found”

Today’s Tip – The Fault in “No Fault Found”

The difference is vast. Service customers who have had their vehicle concerns fixed on the first visit have glowing CSI scores for the dealership. Those who haven’t had their car’s problem fixed on the first go-round have CSI scores that slip dramatically according to J.D. Power’s U.S. Customer Service Index (CSI) Study.

A leading cause of poor Fixed First Visit, or FFV, has to do with the diagnostic process. Here’s a common scenario ...

  • Currently 5/5 stars.

Views: 19


Oops... You need to stop "Lurking" on ADM and become a more genuine Automotive Professional by completing your membership registration. As a registered ADM Member, you can post comments, publish your own articles (be a star!) and start Forum discussions. Stop being an online "Peeping Tom" and JOIN ADM RIGHT NOW!

Join Automotive Digital Marketing

Automotive Marketing Network and Exchange for Car Dealers, OEM Managers, Advertising and Marketing Practitioners seeking improved results.

Please Consider Automotive Marketing Professional Community Sponsors

ADM Badge


Based On Your Interests...

ADM Consulting, LLC

Onsite/Offsite Combination ADM Consulting & Coaching
Select the maximum amount you want to pay each month
Sign up for

Automotive Marketing Tools

Get ADM Toolbar

Click here to take the ADM Member Survey

Getting too many emails from ADM? Click mailbox below to control which types of alerts and updates you are sent......


Share the Best Content w/AutoMarketing Community

© 2018   Created by Ralph Paglia.   Powered by

ADM Badges  |  Report an Issue  |  Terms of Service