Professional Community for Car Dealers, Marketing, Advertising and Sales Leaders
Whenever I hear someone say, “No Problem,” I think of the guy on the beach with the long bleach-blond hair and the swimsuit hanging down just a bit too low, saying “hey dude!”, “that’s so epic!” and “I’m stoked, man!”
Sorry, but that just doesn’t work for me. Let’s start by examining our language, and in turn, step up our game!
Let me get to the point: Are you annoyed when you say “Thank You” and the response back is “No Problem”?
When did the term “You’re Welcome” or “My Pleasure” get relegated to ancient history? Is it me, or have we all been magically transwarped back to Venice Beach in the 1960’s?
Does this language really fit into a professional automotive retail environment?
“No Problem” suggests the possibility that the customer may have been putting you out.
That somehow you didn’t deserve their time or efforts in meeting your needs or providing good service.
Now if for some reason they were required to go out of their way, and apologize for being such a bother, I guess “No Problem” would be acceptable.
But I think, “I’m glad to do it” is a better alternative.
The real issue is to ask yourself whether or not you’ve allowed overly casual behaviors to become habits that negatively impact your success.
So our advice is to check your own language and consider returning to a more professional style of expression.
It will be “our pleasure” to help you get started.