Automotive Digital Marketing

Professional Community for Car Dealers, Marketing, Advertising and Sales Leaders

Loading... Be Patient!

Tip of the Day - Is A 12 Hour Work Day Really Acceptable?

On the showroom floor and in the service drive, dealership employees have worked 9-hour, 10-hour, and even 12-hour days with regularity.

With a standard American workday at 8 hours, it can mean an extra 10 to 20 hours per week for some staff, and that may not include weekend hours.

It’s a pace that is almost impossible to keep up, taking a toll on their physical and mental well-being.

Salespeople in the showroom are by law exempt from overtime pay because of their commission structure, but that doesn’t mean the extra hours they work are beneficial.

And in the high-paced service environment, it’s clear that not only does the staff member suffer after working overtime, but the customers and the employees’ families bear the brunt of it.

Keep Work Days to the 8-Hour Standard
Everyone benefits when employees are well-rested, which is why the standard 8-hour workday should be the goal. You can increase employee satisfaction and improve your customer experience with these tips:

Add Staff to Take Up the Slack
You can’t leave the service desk or sales floor unattended, so add an extra person to work into the rotation.
Change the Work Schedule

Stagger employee start-times to reduce the shift length. You may even be able to extend your open hours, churning more work through your shop if you can support two shorter shifts.
This will require other support staff, managers, or technicians, but the rewards are ready to be reaped.

Encourage Staff to Stick to their Hours
Prevent employee burnout by encouraging them to leave at the end of their shift. While dedication to the job is admirable, an employee with plenty of family time and recreation benefits from improved mental health, and consequently performs better in their career.

And that’s the Tip of the Day.

CPI has the knowledge and experience to help you with all your scheduling needs – because we’ve helped thousands of retailers. Contact us today to get started. Thanks for watching.

  • Currently 0/5 stars.

Views: 41


Oops... You need to stop "Lurking" on ADM and become a more genuine Automotive Professional by completing your membership registration. As a registered ADM Member, you can post comments, publish your own articles (be a star!) and start Forum discussions. Stop being an online "Peeping Tom" and JOIN ADM RIGHT NOW!

Join Automotive Digital Marketing

Automotive Professional Network and Resource Exchange for Car Dealers, Managers, OEM and Marketing Practitioners seeking Best Practices.

ADM Sponsor

Please Consider Automotive Marketing Professional Community Sponsors

ADM Badge


Based On Your Interests...

ADM Consulting, LLC

Onsite/Offsite Combination ADM Consulting, LLC Professional Services
Select the maximum monthly investment you plan to make
Sign up for

Automotive Marketing Tools

Get ADM Toolbar

Click here to take the ADM Member Survey

Getting too many emails from ADM? Click mailbox below to control which types of alerts and updates you are sent......


Top Automotive Marketing Forum Discussions


Posted by Nathani Abhishek on September 21, 2016

Share the Best Content w/AutoMarketing Community

© 2018   Created by Ralph Paglia.   Powered by

ADM Badges  |  Report an Issue  |  Terms of Service