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Comment by Tom Kain on March 3, 2013 at 8:54pm
Absolutely Ralph! Its all about keeping the line of communication active with all customers. Thanks for watching!

Comment by Ralph Paglia on March 2, 2013 at 1:36pm

The first data point shown in this video is also a great reason why Service Department focused BDC's return such a high percent as an ROI calculation on their investment cost...

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