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One dealer's journey to fully-managed live chat

In this online interview with Mike Campo about dealer live chat, he explains why his dealership transitioned from self-managed dealer chat software to fully managed chat from CarChat24 on their websites.

www.CarChat24.com is the leader in automotive dealership live chat performance.

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Views: 144

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Comment by Brian Bennington on March 15, 2015 at 5:48pm

Hey Big Tom, what a tremendous response!  Not only are you "oversized," you've got an oversized sense of humor!  However, if you wanted to pick-up more views than the puny 120 you've got so far, you might have at least changed the title to something like, "You deserve the naked truth!  A hard-core explicit confession exposing how one dealer found lasting satisfaction embracing managed live chat."  Notice how many "cultural high points" I hit with that.  Even if you didn't get any customer views, I'd bet it would get lots from the sexually frustrated IT vendors out there, which I suspect, are legion!        

Comment by Big Tom LaPointe on March 15, 2015 at 3:45pm

Thanks brian - if it was ANOTHER company, i might agree...

Comment by Brian Bennington on March 2, 2015 at 10:10am

"And now a word from our sponsor...."  Personally, I'm 100% in favor of ADM vendors using this format to tie their posts to an explanation of their services, but I think this video moves beyond that and any subtlety, right to a straight, no-holds-barred "commercial."  I'm sure, with a little more thought, Big Tom and Jeff, both of whom have my greatest respect because of their dedication and enthusiasm to "Chat", could have used this video, intact, to deliver a more informative post.  I do not have a "dog in this hunt," nor do I have, or desire to have, the knowledge to form an opinion either way about their service, but like everyone who's grown up on TV, I know a commercial when I see one.

Comment by Ralph Paglia on March 2, 2015 at 6:32am

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