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Wow! Talk about Customer and Brand Loyalty! Check this out! Kathy Little started buying Volkswagens from me back in 1997 when I was back at Bernardsville VW, since then she`s followed me to Douglas Volkswagen in Summit & just yesterday, she picked her 5th VW from me! A Brand New 2012 Jetta! *I can`t tell you how good it makes you feel when a Customer such as Kathy calls you up out of the blue & says "Hey Ken I`m ready to buy another VW!"..... it`s awesome!!
*Relationship Selling and doing everything right by the customer = High Customer Satisfaction.
*Thanks for watching!~