Automotive Marketing Professional Community for Car Dealers, OEM and Suppliers
Wow! Talk about Customer and Brand Loyalty! Check this out! Kathy Little started buying Volkswagens from me back in 1997 when I was back at Bernardsville VW, since then she`s followed me to Douglas Volkswagen in Summit & just yesterday, she picked her 5th VW from me! A Brand New 2012 Jetta! *I can`t tell you how good it makes you feel when a Customer such as Kathy calls you up out of the blue & says "Hey Ken I`m ready to buy another VW!"..... it`s awesome!!
*Relationship Selling and doing everything right by the customer = High Customer Satisfaction.
*Thanks for watching!~