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John Dillon's "Tip of the Week" showcases what happens all too often when we are not looking... Because we have hired the wrong people! And, then he describes what happens when the right people are hired (Walgreens).

When it comes to hiring front end employees for your dealership's sales department, use the "Car Sales Simulator" provided by http://HireTheWinners.com to screen potential new hires BEFORE THE INTERVIEW so you don't make the mistake of hiring the wrong people and creating the first situation that John describes in this video... Ultimately, you want to have a dealership that makes people feel as welcome as the Walgreen's that John describes at 2:45 in this video.

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Comment by John J. Dillon Jr. on November 3, 2012 at 2:00pm

Thanks Ralph.  So well put!!... Hire and then Require Customer Service Excellence through training, coaching and accountability with all of your employees...

Comment by Ralph Paglia on November 3, 2012 at 1:25pm

John Dillon captures the essence of what goes wrong when we hire the wrong people... When it comes to hiring front end employees for your dealership's sales department, use the "Car Sales Simulator" provided by http://HireTheWinners.com to screen potential new hires BEFORE THE INTERVIEW so you don't make the mistake of hiring the wrong people and creating the first situation that John describes in this video... Ultimately, you want to have a dealership that makes people feel as welcome as the Walgreen's that John describes at 2:45 in this video.

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